4/10 Poor
TAMECKA, MESQUITE
Travelled with family, Travelled with partner
24 Oct 2024
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
We booked through a third party vendor for a 5-day/4-night stay, Deluxe Ocean View accommodation. We paid the additional fee with the understanding that we would have an actual view of the ocean, however our view as limited to the parking lot, shipping containers, and the roof of a retail store. We immediately complained to guest services at the front desk, thinking there was a mistake made, and was told we had to wait until Monday to speak with a reservations manager (even though we check out on Tuesday), and the hotel was at full capacity, so they could not move us.
I went down to speak with a reservations manager this morning (Monday) only for her to say that the Deluxe Ocean view is just a partial view of the ocean. This is not what was advertised when payment was obtained, nor does the current view from the patio, offer any "ocean scene" at all!
This trip was for husband and cousin's birthday, and my cousin and his wife were supposed to have a seaside view and they did not get that either.
Not only were the accommodations falsely advertised, the entire stay was below par for this to be considered a 5-star resort. The resort itself is small, but seemed to have plenty of staff, so we did not understand why the service was slow at the bar, in the restaurants, wait service at the buffets, and little to no service at all was provided while we lounged on the beach. And then there was the food and drinks... neither were good.