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Cumberland Resort and Spa

4.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Cumberland Resort and Spa

Terrace/patio
Family House, 4 Bedrooms, Jetted Tub | Private kitchen
Egyptian cotton sheets, premium bedding, individually decorated, desk
Exclusive House, 5 Bedrooms, Hot Tub, Ocean View | Property grounds
Exclusive House, 5 Bedrooms, Hot Tub, Ocean View

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Room service
    Room service
  • Spa
    Spa
  • Pet-friendly
    Pet-friendly
  • Housekeeping
    Housekeeping
  • Hot tub
    Hot tub
  • Pool
    Pool

Explore the area

Map
100 Taylors Road, Norfolk Island, 2899
  • The Old Watermill
    18 min walk
  • Kingston and Arthur's Vale Historic Area
    3 min drive
  • Norfolk Island Botanic Garden
    3 min drive
  • Norfolk Island (NLK)
    6 min drive

Room options

View all photos for Romantic Spa Villa, 2 Bedrooms, Jetted Tub

Romantic Spa Villa, 2 Bedrooms, Jetted Tub | Living room

Romantic Spa Villa, 2 Bedrooms, Jetted Tub

  • 100 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for Romantic Villa, 1 Bedroom, Jetted Tub

Egyptian cotton sheets, premium bedding, individually decorated, desk

Romantic Villa, 1 Bedroom, Jetted Tub

  • 120 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Family House, 4 Bedrooms, Jetted Tub

Family House, 4 Bedrooms, Jetted Tub | Living room

Family House, 4 Bedrooms, Jetted Tub

  • 200 sq m
  • Sleeps 8
  • 4 King Beds OR 8 Twin Beds

View all photos for Executive Cottage, 2 Bedrooms, Jetted Tub

Egyptian cotton sheets, premium bedding, individually decorated, desk

Executive Cottage, 2 Bedrooms, Jetted Tub

  • 170 sq m
  • Sleeps 4
  • 2 King Beds OR 4 Twin Beds

View all photos for Executive Villa, 3 Bedrooms

Egyptian cotton sheets, premium bedding, individually decorated, desk

Executive Villa, 3 Bedrooms

  • 130 sq m
  • Sleeps 6
  • 3 King Beds OR 6 Twin Beds

View all photos for Executive Cottage, 1 Bedroom, Jetted Tub

Executive Cottage, 1 Bedroom, Jetted Tub | View from room

Executive Cottage, 1 Bedroom, Jetted Tub

  • 100 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Twin Beds

View all photos for Exclusive House, 5 Bedrooms, Hot Tub, Ocean View

Exclusive House, 5 Bedrooms, Hot Tub, Ocean View | Terrace/patio

Exclusive House, 5 Bedrooms, Hot Tub, Ocean View

  • 350 sq m
  • Ocean view
  • Sleeps 12
  • 5 King Beds OR 10 Twin Beds

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for 1 night
includes taxes & fees
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About the area

Norfolk Island

A stay at Cumberland Resort and Spa places you in the heart of Norfolk Island, within a 15-minute walk of Queen Victoria's Garden and Bounty Folk Museum. .This family-friendly hotel is 0.8 mi (1.4 km) from The Old Watermill and 1.3 mi (2.1 km) from Norfolk Island Botanic Garden.

What's nearby

  • The Old Watermill - 18 min walk - 1.6 km
  • Kingston and Arthur's Vale Historic Area - 3 min drive - 2.5 km
  • The Arches - 4 min drive - 3.1 km
  • Emily Bay Beach - 5 min drive - 3.4 km
  • Mount Pitt - 13 min drive - 9.8 km

Getting around

  • Norfolk Island (NLK) - 6 min drive

Restaurants

  • ‪The Olive - ‬5 min walk
  • ‪The Bowlo Bistro - ‬8 min walk
  • ‪High Tide Kitchen - ‬10 min walk
  • ‪Golden Orb - ‬11 min walk
  • ‪Chinese Emporium - ‬12 min walk

About this property

Cumberland Resort and Spa

Family-friendly hotel with a full-service spa and a sauna
Cumberland Resort and Spa offers 13 accommodations with iPod docking stations and washers/dryers. Rooms open to balconies. These individually decorated accommodations have separate sitting areas. Beds feature Egyptian cotton sheets and premium bedding. A pillow menu is available. LCD televisions come with premium cable channels and DVD players. Accommodations at this 4-star hotel have kitchens with refrigerators, stovetops, microwaves, and separate dining areas. Bathrooms include showers, bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include espresso makers and coffee/tea makers. Housekeeping is offered daily and in-room massages can be requested.

An outdoor pool, a children's pool, and a spa tub are on site. Other recreational amenities include a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and facials. The spa is equipped with a sauna and a spa tub. A variety of treatment therapies are provided, including hydrotherapy. The spa is open daily.
Make yourself at home in one of the 13 individually decorated guestrooms, featuring kitchens with refrigerators and ovens. Rooms have private balconies. LCD televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include phones, as well as desks and separate sitting areas.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You can take advantage of recreational amenities such as an outdoor pool, a spa tub, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).
Take advantage of the hotel's room service (during limited hours). Mingle with other guests at the complimentary reception, held daily.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).
A complimentary manager's reception is offered each day.
Room service (during limited hours) is available.

Languages

Afrikaans, Dutch, English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle at scheduled times

Food and drink

  • Free daily reception
  • Room service available

Things to do

  • Children's pool
  • Full-service spa
  • Mini golf
  • Outdoor pool
  • Sauna
  • A hot tub

Family friendly

  • Babysitting (surcharge)
  • Children's pool
  • Cots/infant beds (surcharge)
  • DVD player
  • Kitchen
  • Laundry facilities
  • Microwave
  • Mini golf
  • Outdoor pool
  • Fridge
  • Separate dining area
  • Separate living room
  • Soundproofed rooms
  • Washer/dryer

Conveniences

  • Front-desk safe
  • Library

Guest services

  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Front desk (limited hours)
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Business centre
  • Meeting rooms

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Pool sunloungers
  • Terrace

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Hydrotherapy
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - sports
  • Massage/treatment rooms
  • Sauna
  • Spa open daily
  • Hot tub
  • Treatment room

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Accessible airport shuttle
  • In-room accessibility
  • No lift (single-level property)
  • Roll-in shower
  • Step-free path to entrance
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-width doorways

More

  • Romance packages available
  • Smoke-free property

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Cots/infant beds (surcharge)
  • Egyptian cotton sheets
  • Heating
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • DVD player
  • iPod dock
  • LCD TV
  • Premium channels

Food and drink

  • Blender
  • Cleaning supplies
  • Coffee/tea maker
  • Cookware/dishes/utensils
  • Dining room
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Freezer
  • Kitchen
  • Microwave
  • Mixer
  • Oven
  • Fridge
  • Spices

More

  • Desk
  • Eco-friendly cleaning products provided
  • Guidebooks/recommendations
  • In-room massage
  • Individually decorated
  • Iron/ironing board
  • Laundry detergent
  • Local maps
  • Phone
  • Separate sitting area
  • Soundproofing
  • Washer and dryer

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: 4:00 PM
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available
Late check-out subject to availability
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The property charges 1.5 percent for credit card payments
The front desk is open daily from 8:30 AM - 4:30 PM
Front desk staffed during limited hours
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

Pets stay free
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
Rollaway/extra beds are available for AUD 15 per night
Cribs (infant beds) are available for AUD 15.0 per night

Payment types

Important information

Optional extras

  • Airport shuttle fee: AUD 30 per person (roundtrip)
  • Airport shuttle fee per child: AUD 15 (roundtrip), (from 2 to 11 years old)
  • Crib (infant bed) fee: AUD 15.0 per night
  • Rollaway bed fee: AUD 15 per night
  • Credit card charges are subject to a surcharge of 1.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

This property does not have elevators
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms

Property is also known as

Cumberland Norfolk Island
Cumberland Resort Norfolk Island
Cumberland Resort Spa
Cumberland Spa Norfolk Island
Cumberland Resort and Spa Hotel
Cumberland Resort and Spa Norfolk Island
Cumberland Resort and Spa Hotel Norfolk Island

Cumberland Resort and Spa Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 40 out of 60 reviews" "
Rating 8 - Good. 15 out of 60 reviews" "
Rating 6 - Okay. 2 out of 60 reviews" "
Rating 4 - Poor. 3 out of 60 reviews" "
Rating 2 - Terrible. 0 out of 60 reviews" "

9.2/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Martin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The operators are very friendly and focussed on customer requirements
Stayed 7 nights in Feb 2024

10/10 Excellent

Brenton

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I travel to Norfolk often for work and will not be staying anywhere else after experiencing Cumberland Resort. Tima and her team are extremely friendly and nothing is too much trouble. The villas are perfectly maintained and spotlessly clean. Lovely modern kitchen and BBQ on the deck if you get sick of eating out.

10/10 Excellent

Brenton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2023

8/10 Good

Margo

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Good stay
Had a two bedroom two bathroom Villa. Good as we could do our own breakfast and lunches. Plenty of room with outdoor alfresco as well. Close to town - five minute walk. No air conditioning had ceiling fans in bedrooms. Needed one in lounge room. Staff were excellent very friendly and helpful.
Stayed 7 nights in Dec 2023

4/10 Poor

Pooria

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not recommended at all
Cockroaches were everywhere.
Stayed 3 nights in Dec 2023

10/10 Excellent

Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tema and her staff were fantastic and were willing to do all they can to make our stay enjoyable. The rooms were immaculately clean, however the property in general could do with an update. Cumberland is easy walking distance to shops and restaurants. Make sure you book tours through Tema, allow her to weave her magic!
Stayed 6 nights in Nov 2023

10/10 Excellent

Mark

Travelled with partner
Liked: Amenities
Well located at the end of the main shopping street. Out unit was spacious with all the amenities eg cooking, foxtel, car provided for the cost of insurance only. Owner Rael, manager Tima and all other staff are friendly, welcoming and very helpful.
Stayed 5 nights in Aug 2023

10/10 Excellent

Clayton

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ideal location
Stayed 2 nights in Jun 2023

10/10 Excellent

Donna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a lovely place, very clean and comfortable. The owners have thought of everything, including a picnic set with thermos and the first morning's breakfast. It was easy to organise tours and dinners and a short walk to shops and cafes.
Stayed 4 nights in Apr 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good clean self-contained unit, walking distance to shops and cafes. Hire cars are available. Staff are very welcoming and helpful. They will also book local tours.
Stayed 7 nights in Mar 2023

10/10 Excellent

Maurie

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
The staff were wonderful. The unit was clean and tidy and fully stocked with everything we needed. WiFi is very unreliable but I believe it's like that all over the island so pretty much out of their control.
Stayed 7 nights in Mar 2023

8/10 Good

Jorge

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful friendly staff and welcoming, always accommodating and ready to help. Location within town is convenient and very quiet, perfect for a break here in Norfolk Island.
Stayed 7 nights in Feb 2023

8/10 Good

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Oct 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Centrally located.
Stayed 7 nights in Jun 2021

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband and I loved the resort and what they provided in the units . Temar was amazing treating us like long lost family. our only complaint was that our unit was not serviced we ha to ask for a linen change as it was so hot we were sweating in bed so the sheets and towels were very manky. plus we were on holidays and still had to sweep the floors wipe over the floors as well what they provided in the unit was amazing we just would have liked our unit at least serviced teicw during our weeks stay.
Stayed 7 nights in Feb 2021

10/10 Excellent

David Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Dec 2020

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Still a great place to stay in Norfolk!
Norfolk Island is a lovely, quaint place to visit and the Cumberland Resort and Spa is a perfect base to see the Island from. It's a short walk into the heart of town so you don't need a car if you don't want to, but a car is available and included in your accommodation costs if you'd like to explore more (and you should!). You just need to pay insurance costs. The accommodation itself is very clean, spacious and comfortable. The staff are amazing. Rael, Tima and the team are extremely welcoming and helpful and will go out of their way to ensure your stay is enjoyable.
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great friendly staff, couldn't be more helpful. Close to the town, walking distance to a lot of clubs, cafes, restaurants
Stayed 7 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff very helpful, couldn't do enough for us, close to town
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly, helpful staff,great bed. Water pressure in shower okay for island conditions
Stayed 7 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Mar 2019

10/10 Excellent

Donna-Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay - for all types of groups
It was superb, the Property Manager Tima and her staff are excellent and have already booked in there next year. The closeness of the township was in walking distance so everything was close.
Stayed 7 nights in Aug 2018

10/10 Excellent

BrisinNorfolk, Brisbane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything you need
We stayed at Cumberland for 7 nights as a family of four. The resort was chosen for its location & price & we were not disappointed with either. The centre of "town" is at your doorstep, with cafes, supermarket, liquor store and shopping just down the road. A car is provided for your use, which is essential on Norfolk as there is no public transport. Being right in the centre of the island, anywhere you wish to go is never more than 5 minutes away.
Stayed 7 nights in Apr 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GRAT PLACE TO STAY
LOVELY STAFF WH CAN'T DO ENOUGH FOR YOU, COMFORTABLE ACOMMODATION IN A GRAT LOCATION.
Stayed 7 nights in Mar 2018