4/10 Poor
Rob
Travelled with family
26 Sept 2024
Liked: Cleanliness
Disliked: Staff & service
I booked a last minute reservation after a game here. Last room available; however, Expedia confirmed that we had a room for two queen beds. When I arrived, the lady at the desk was talking to another individual who was trying to get a reservation. I heard her say "well a late reservation came a few minutes ago. I'll move them to a King room and they can deal with it". When it was our turn she tried said that all they had was a King bed with a pullout bed. I told her that I had a confirmation for two queens and she said she's sorry she's not able to honor that. When I advised that I overheard her conversation and gave our room away, she denied it. We took the room due to lack of options. The pull out bed was extremely uncomfortable and the bedding provided was in poor condition.
Rob
Stayed 1 night in Sep 2024