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Sheraton Astana Hotel

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Sheraton Astana Hotel

Banquet hall
Lobby lounge
2 restaurants, breakfast served
Exterior
Indoor pool

Reviews

9.6 out of 10

Exceptional

Popular amenities

  • Pool
  • Pet-friendly
  • Breakfast available
  • Room service
  • Gym
  • Spa

Explore the area

Map
Syganak Street 60/1, Astana, Z05T6B0
  • Bayterek Tower
    11 min walk
  • Kazakhstan Ministry of Foreign Affairs
    13 min walk
  • Singing Fountain
    13 min walk
  • Astana (NQZ-Nursultan Nazarbayev Intl.)
    20 min drive

Room options

View all photos for Premium Suite, 1 King Bed, Non Smoking

View from room

Premium Suite, 1 King Bed, Non Smoking

  • 79 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Suite, 1 Double Bed, Non Smoking

City view from property

Presidential Suite, 1 Double Bed, Non Smoking

  • 167 sq m
  • City view
  • Sleeps 2
  • 1 Double Bed

View all photos for Apartment, 1 Bedroom, Non Smoking

Apartment, 1 Bedroom, Non Smoking

Apartment, 1 Bedroom, Non Smoking

  • 46 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

Studio, 1 King Bed, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Executive Suite, 1 King Bed, Non Smoking

View from room

Executive Suite, 1 King Bed, Non Smoking

  • 92 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

Deluxe Room, 1 King Bed, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Deluxe Room, 2 Double Beds, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed, Non Smoking

  • 62 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 2 Double Beds, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Room, 2 Double Beds, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 2
  • 2 Double Beds

View all photos for Club Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Suite, 1 King Bed, Non Smoking

  • 47 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Club Room, 1 King Bed, Non Smoking

Hypo-allergenic bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Saad Hotel Astana

Pool
Spa
Pet-friendly
Parking included
4.3 out of 5, Excellent, (31)
The price is NZ$179
for 1 room
includes taxes & fees
5 Jan - 6 Jan
Saad Hotel Astana

About the area

Astana

Centrally located in Astana, Sheraton Astana Hotel is within a 15-minute walk of Bayterek Tower and Kazakhstan Ministry of Foreign Affairs. .This luxury hotel is 1 mi (1.6 km) from Parliament of Kazakhstan and 1.1 mi (1.8 km) from Singing Fountain.

What's nearby

  • Bayterek Tower - 11 min walk
  • Kazakhstan Central Concert Hall - 14 min walk
  • Astana Arena - 5 min drive
  • The US Embassy and the Consulate in Kazakhstan - 5 min drive
  • EXPO 2017 - 6 min drive

Getting around

  • Astana Railway Station - 26 min drive
  • Astana (NQZ-Nursultan Nazarbayev Intl.) - 20 min drive

Restaurants

  • ‪Starbucks - ‬9 min walk
  • ‪Starbucks - ‬8 min walk
  • ‪Emiliya - ‬1 min walk
  • ‪Galmart - ‬10 min walk
  • ‪Mökki - ‬7 min walk

About this property

Sheraton Astana Hotel

Luxury hotel with 2 restaurants connected to a shopping center in Astana
Sheraton Astana Hotel offers 287 air-conditioned accommodations, which are accessible via exterior corridors and feature minibars and espresso makers. Flat-screen televisions come with cable channels. Bathrooms include bathrobes, toilets with an electronic bidet, complimentary toiletries, and hair dryers.

This Astana hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided daily.

An indoor pool and a children's pool are on site. Other recreational amenities include a health club.
Guests can indulge in a pampering treatment at the hotel's full-service spa, Sheraton Spa & Fitness (limited services provided, booking required). The spa is equipped with a sauna. The spa is open daily.
Make yourself at home in one of the 287 air-conditioned rooms featuring minibars and espresso makers. Flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include safes and desks, as well as phones with free local calls.
Take time to pamper yourself with a visit to the full-service spa. You can take advantage of recreational amenities such as a health club and an indoor pool. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and wedding services.
Grab a bite at Emiliya, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Cooked-to-order breakfasts are served on weekdays from 6:30 AM to 11:00 AM and on weekends from 7:00 AM to 11:30 AM for a fee.
Featured amenities include a 24-hour business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 11 meeting rooms available for events. Free valet parking is available onsite.
Cooked-to-order breakfasts are available for a surcharge on weekdays between 6:30 AM and 11:00 AM and on weekends between 7:00 AM and 11:30 AM.
Emiliya - This restaurant serves breakfast, lunch, and dinner.
SALTER'S - This restaurant serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
24-hour room service is available.

Languages

English, Russian

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Electric car charging station on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM–11:00 AM on weekdays and 7:00 AM–11:30 AM on weekends: KZT 18150-18150 for adults and KZT 9075-9075 for children
  • 2 restaurants
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Emiliya
  • SALTER'S

Things to do

  • Children's pool
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Shopping centre

Family friendly

  • Children's pool
  • Free cots/infant beds
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Lift
  • Front-desk safe
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms - 11

Outdoors

  • Garden

Spa

  • Sauna
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar in bath
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Low-height plug sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Valet for wheelchair-equipped vehicle
  • Visual alarms in hallways
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Rooftop garden
  • Smoke-free property
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Hypo-allergenic bedding

Bathroom

  • Dressing gowns
  • Electronic bidet
  • Free toiletries
  • Hairdryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Minibar

More

  • Access via exterior corridors
  • Connecting rooms available
  • Desk
  • Energy-saving switches
  • Free local calls
  • Iron/ironing board
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Recycling
  • Safe
  • Soundproofing
  • Water-efficient showers only

Policies

Check-in

Check-in time starts at 3:00 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee for check-in between 3:00 PM and midnight
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Guests will receive an email 5 days before arrival with check-in instructions; front desk staff will greet guests on arrival
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from January 9 2025 to January 16 2025 (completion date subject to change). The following areas are affected:
  • Swimming pool
During renovations, the hotel will make every effort to minimize noise and disturbance.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of KZT 45000 per accommodation, per stay
1 total pets

Children and extra beds

Children are welcome
Rollaway/extra beds are available for KZT 11200.0 per night
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately KZT 18150 to 18150 for adults, and KZT 9075 to 9075 for children
  • Pet fee: KZT 45000 per accommodation, per stay
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 PM and midnight
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: KZT 11200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

If you require a visa to enter the country, your property may be able to help with the supporting documents needed to obtain one. To learn more, you can reach out to the property via the contact details included on your booking confirmation. The property may charge for this assistance, even if you end up cancelling your reservation. All arrangements are solely between the property and yourself.
Reservations are required for spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Sheraton Astana Hotel Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 42 out of 48 reviews" "
Rating 8 - Good. 4 out of 48 reviews" "
Rating 6 - Okay. 0 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 0 out of 48 reviews" "

10/10

Cleanliness

9.8/10

Staff & service

9.8/10

Amenities

9.6/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Anastasia, Sevierville

Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Great hotel! Perfect location
Stayed 3 nights in Aug 2024

10/10 Excellent

Tong

Stayed 5 nights in Aug 2024

10/10 Excellent

MIKHAIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2024

10/10 Excellent

Baurzhan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient location and clean hotel. Good service.
Stayed 3 nights in Jul 2024

10/10 Excellent

Bhavin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top notch
Excellent hotel, best staff and amazing food and beverage options.
Stayed 2 nights in Jun 2024

10/10 Excellent

Alina

Stayed 2 nights in May 2024

10/10 Excellent

Liam

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

Natalina M

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the service, everyone is polite. my room is quite and very clean. I am very happy to stay with Sheraton. Thank you.
Stayed 1 night in Apr 2024

10/10 Excellent

Nikos, Half Moon Bay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in the heart of Astana. I was able to walk to all the sights. The breakfast buffet was fantastic!
Stayed 3 nights in Apr 2024

10/10 Excellent

Daria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Duman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Felix

Stayed 3 nights in Nov 2023

10/10 Excellent

Veronika

Liked: Cleanliness, staff & service, property conditions & facilities
A kettle in the room is amazing perk.
Stayed 1 night in Oct 2023

10/10 Excellent

Olga, Toronto

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is friendly and nice, good location, breakfast is very nice.
Stayed 4 nights in Sep 2023

10/10 Excellent

Natalia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful clean hotel, wide room, loved the style, all stuff are super nice and everyone was very helpful when I had some questions to ask. Spa is very clean, perfect temperature water! Hotel is next to the shopping center. Only great memories! Next time we will get the same hotel!
Stayed 2 nights in Aug 2023

10/10 Excellent

Zhongwei

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No thanks.
Stayed 3 nights in Apr 2023

10/10 Excellent

Natalia

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel!
Beautiful hotel, great location, reception staff was very attentive, welcoming and friendly. Buffet was great. Will definitely recommend and return in the future!
Stayed 5 nights in Jan 2023

10/10 Excellent

Natalja

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All was good
Stayed 2 nights in Sep 2022

10/10 Excellent

Ravi M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Great value for your money. The rooms are very nice, the food at the restaurants is good and the spa services are of high quality.
Stayed 2 nights in Sep 2022

10/10 Excellent

Ravi M

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2022

8/10 Good

Nigel

Business traveller
Liked: Cleanliness, staff & service, amenities
Great except for shower - I found it impossible to get it warm, just hot and cold
Stayed 2 nights in Mar 2022

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I got a very warm reception and an upgrade to Sheraton's apartments (great option). Swimming-pool is olympic size and nice. Central location in the town. Great place!
Stayed 2 nights in Nov 2021

10/10 Excellent

Anatoliy

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Emiliya’s Excellent service and friendly staff. I enjoyed it
Stayed 1 night in Dec 2021

8/10 Good

niv

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2021

10/10 Excellent

KHNP

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Aug 2024