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Grand Hotel

4.0 star property

Photo gallery for Grand Hotel

Lobby
Gregory's Suite
Staircase
4 restaurants, lunch, dinner served; Indian cuisine
Gregory's Suite | Living area

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Gym
  • Bar
  • Pool
  • Spa
  • Room service
  • 24/7 front desk

Explore the area

Map
Grand Hotel Rd, Nuwara Eliya, 22200
  • Victoria Park
    ‪5 min walk‬
  • Nuwara Eliya Golf Club
    ‪9 min walk‬
  • Assemblies of God Church Nuwara Eliya
    ‪16 min walk‬
  • Kandy (KDZ-Polgolla Reservoir)
    ‪80 min drive‬

Room options

View all photos for Queen Elizabeth Suite

Queen Elizabeth Suite

Queen Elizabeth Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

  • Hill view
  • Sleeps 3
  • 1 Double Bed

View all photos for Deluxe Double Room, 1 Bedroom, Hill View

Deluxe Double Room, 1 Bedroom, Hill View

Deluxe Double Room, 1 Bedroom, Hill View

  • 22 sq m
  • Hill view
  • Sleeps 3
  • 1 Double Bed

View all photos for Gregory's Suite

Gregory's Suite | Living area

Gregory's Suite

  • Sleeps 4
  • 1 King Bed

View all photos for Presidential Suite

Presidential Suite

Presidential Suite

  • Sleeps 4
  • 1 King Bed and 1 Twin Bed

View all photos for Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

Deluxe Twin Room, 1 Bedroom, Accessible, Hill View

  • 22 sq m
  • Hill view
  • Sleeps 3
  • 2 Twin Beds

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About the area

Nuwara Eliya

When you stay at Grand Hotel in Nuwara Eliya, you'll be in the mountains, within a 10-minute walk of Victoria Park and Nuwara Eliya Golf Club. .This eco-certified hotel is 0.8 mi (1.3 km) from Assemblies of God Church Nuwara Eliya and 1 mi (1.7 km) from Galway Forest Reserve.

What's nearby

  • Nuwara Eliya Golf Club - 9 min walk
  • Assemblies of God Church Nuwara Eliya - 16 min walk
  • Lake Gregory - 4 min drive
  • Pedro Tea Factory - 7 min drive
  • Lover's Leap Waterfall - 7 min drive

Restaurants

  • ‪Ambal's Hotel - ‬13 min walk
  • ‪De Silva Foods - ‬12 min walk
  • ‪Grand Indian Restaurant - ‬1 min walk
  • ‪Pizza Hut - ‬15 min walk
  • ‪Milano Restaurant - ‬11 min walk

About this property

Grand Hotel

Eco-certified hotel with 4 restaurants and a full-service spa
Grand Hotel offers 154 accommodations with minibars and safes. Beds feature premium bedding. Cable television is provided.

Bathrooms include separate bathtubs and showers, bathrobes, slippers, and bidets. Guests can surf the web using the complimentary wireless Internet access. Additionally, rooms include complimentary bottled water and coffee/tea makers. Refrigerators and hair dryers can be requested. A nightly turndown service is provided and housekeeping is offered daily.

Recreational amenities at the hotel include an indoor pool, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Grand Spa has 3 treatment rooms including rooms for couples. The spa is open daily.
Make yourself at home in one of the 154 guestrooms featuring minibars. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Bathrooms feature separate bathtubs and showers, complimentary toiletries, and bidets. Conveniences include safes and desks, and housekeeping is provided daily.
Take time to pamper yourself with a visit to the full-service spa. You're sure to appreciate the recreational amenities, including an indoor pool, a sauna, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and an arcade/game room.
Enjoy Indian cuisine at Grand Indian, one of the hotel's 4 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with a refreshing drink at one of the 3 bars/lounges.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Grand Indian - This restaurant specializes in Indian cuisine and serves lunch and dinner.
Grand Thai - This restaurant specializes in Thai cuisine and serves lunch and dinner. Open daily.
Magnolia - This restaurant specializes in international cuisine. Open 24 hours. Open daily.
Room service (during limited hours) is available.

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site

Food and drink

  • 4 restaurants and 1 coffee shop/cafe
  • 3 bars/lounges
  • Free daily reception
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Grand Indian
  • Grand Thai
  • Magnolia

Things to do

  • Arcade/games room
  • Bike rentals
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Indoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Arcade/games room
  • Indoor pool
  • Laundry facilities
  • Playground
  • Fridge (on request)
  • Snack bar/deli

Conveniences

  • Banquet hall
  • Front-desk safe
  • Library
  • Lockers available
  • Newspapers in reception

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Tour/ticket assistance
  • Turndown service

Business services

  • Business centre
  • A meeting room

Outdoors

  • BBQ grill(s)
  • Garden
  • Picnic area
  • Terrace

Spa

  • 3 treatment rooms
  • Couples treatment room(s)
  • Massage/treatment rooms
  • Spa open daily

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices available
  • Wheelchair-accessible (may have limits)

More

  • Designated smoking areas

Room amenities

Bedroom

  • Bed sheets
  • Blackout drapes/curtains
  • Heating
  • Premium bedding

Bathroom

  • Bathrobes
  • Bidet
  • Free toiletries
  • Hairdryer (on request)
  • Separate bath and shower
  • Towels

Entertainment

  • TV channels
  • TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Free bottled water
  • Minibar
  • Fridge (on request)

More

  • Desk
  • Laptop-friendly workspace
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in time starts at 2:00 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 15.0 per day

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Christmas Eve (24 December) Gala Dinner per adult: USD 125
  • Christmas Eve (24 December) Gala Dinner per child: USD 60 (from 5 to 11 years old)
  • New Year's Eve (31 December) Gala Dinner per adult: USD 200
  • New Year's Eve (31 December) Gala Dinner per child: USD 100 (from 5 to 11 years old)

We have included all charges provided to us by the property.

Optional extras

  • Housekeeping is available for an additional fee
  • Rollaway bed fee: USD 15.0 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Pool access available from 8:00 AM to 9:00 PM
No pets and no service animals are allowed at this property

Property is also known as

Grand Hotel Nuwara Eliya
Grand Nuwara Eliya
Grand Hotel Hotel
Grand Hotel Nuwara Eliya
Grand Hotel Hotel Nuwara Eliya

Grand Hotel Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 103 out of 174 reviews
Rating 8 - Good. 48 out of 174 reviews
Rating 6 - Okay. 12 out of 174 reviews
Rating 4 - Poor. 6 out of 174 reviews
Rating 2 - Terrible. 5 out of 174 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Christopher

Stayed 1 night in Oct 2024

10/10 Excellent

Heba

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the service, very colonial, staff are pleasant and helpful, food is excellent. I love the manager Ms. Kalahari, she is very helpful, pleasant and very professional. I will go back to this hotel.
Stayed 2 nights in Sep 2024

10/10 Excellent

Shalini

Stayed 1 night in Aug 2024

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Poor value for money
Historical hotel with plenty of staff but overall it is overrated. Poor value for money.
Stayed 1 night in Aug 2024

10/10 Excellent

Alex T

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing charm and grandeur! Excellent friendly staff. Perfectly manicured garden. Recent improvements have definitely elevated the comfort in the rooms and common areas. Will come again!
Stayed 2 nights in Jul 2024

10/10 Excellent

Sanjeevan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent rooms,service,bars and food. Very welcoming manager at the cocktail bar who was great.lots of restaurants and bar and a very unique hotel in Sri Lanka.highly recommend it to to anyone who comes to this part of Sri Lanka
Stayed 2 nights in May 2024

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous hotel to relax for a few days
We had a very enjoyable and comfortable two days stay. No complaints. Our room was nice and spacious, with a bay window and seating area. You do need to be a bit agile to climb out of the shower, which is over a bath with high sides. We tried several of the restaurants and the cafe. All were good. Service can be a bit patchy, but really, who cares when you are in such lovely premises with outstanding garden areas. We were very pleased to have chosen to spend two nights here; one night is not enough to fully appreciate what is on offer.
Stayed 2 nights in Apr 2024

8/10 Good

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2024

10/10 Excellent

philippa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent classic, historical hotel
Lovely classic old hotel. Perfect position to walk into town but also a bit on the quieter side too. Nice walks around quiet neighboring houses too. It’s a beautiful historic building with exceptional gardens. The rooms are spacious and older in style, so some people might not like the older quirks, but we loved it and would definitely recommend it. The staff were all very friendly and the food in the buffet breakfast was excellent plus the Indian restaurant on the entrance side of the property was great too. Loved our stay there.
Stayed 2 nights in Feb 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a trip back into an imperial past, that is now open to many. High ceilings, a mix of wood floor and thick carpets, and staff in a range of uniforms. The level of English is good (sadly, my poor French wasn't up to the task of testing the staffs'). There is a good selection of eateries ranging from 'stuff yourself silly' to light bites. I highly recommend the Thai restaurant downstairs. I would avoid the coffee shop, where I was unsuccessful in attempting to buy over-priced cakes to take out - after the guy "serving" me walked off twice, to deal with other people, I decided that two can play the walking away game. So, overall good, if uneven.
Stayed 3 nights in Dec 2023

10/10 Excellent

Mustafiz

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Kristian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A lovely comfortable stay
A really lovely stay in a comfortable, clean hotel. The swimming pool is amazing and the gym is good too. Our room was very comfy and we had a good night sleep. The evening buffet and breakfast were also really nice.
Stayed 1 night in Dec 2023

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
High tea only okay.
Beautiful old hotel….Indian restaurant was the best.. High tea service not great…people walking through restaurant always and service was inattentive.
Stayed 2 nights in Nov 2023

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quite simply superb. The staff were extremely attentive and polite
Stayed 2 nights in Sep 2023

8/10 Good

petranella

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful heritage building. Very good service. Large simply decorated rooms but not terribly soundproof.
Stayed 1 night in Jul 2023

10/10 Excellent

Doug

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This was a luxurious property with fantastic amenities and excellent food selections.
Stayed 2 nights in Jul 2023

8/10 Good

Pushpavaly

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

Rafi

Stayed 1 night in Apr 2023

10/10 Excellent

Sherine

Stayed 1 night in Mar 2023

10/10 Excellent

Celestina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing - last visited in 1974 and 1978! Loved the gardens and the maintenance of the hotel and surroundings. Service was super - friendly staff - will definitely visit again.
Stayed 2 nights in Jan 2023

10/10 Excellent

Ismar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

2/10 Terrible

Kamani, London

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
We weren't please with the way we been treated by the staff and the conditions of the rooms given because first room we were given (Room 258) had a blocked toilet and we were given that room by the staff member knowingly that room had issues by the reception staff member because he told me that when I went for the checkout next day morning! In the middle of the night they moved us to Room 353 and it had NO COLD water therefore my husband had several burnt spots on his back which wasn't at all good. They weren't even apologized for what happened!!! After we left we we received email from Chinthana Bandara, Hotel Operations Manager, The Grand Hotel with incorrect information therefore I wrote to him BUT had no response from him yet... Not recommend this hotel unless they repair the hotel rooms up to the required standards
Stayed 1 night in Sep 2022

10/10 Excellent

Priyanthi

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel with vast array of amenities including 5 restaurants. Breakfast and the buffet were brilliant. Service to match, nothing was too much trouble. Would definitely return.
Stayed 2 nights in Feb 2020

10/10 Excellent

Timothy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020