We came for a wedding in Oaxaca with high expectations for this hotel. 4 nights costed us $16747 Mexican pesos (just over $1600 NZD), and although we were charged a premium price, our room only had a window that was about 10cm wide, no fresh air coming into the room and much less natural night. The street where the hotel is located is closed so our taxi dropped us off at the corner, there are no ramps or lifts, so you will always need to get the assistance to carry your bags if you’re placed on a higher level. The hotel is noisy at nights as there’s a bar within the hotel. The facilities and rooms are old. Also, the reception is a resemblance of what the place is like, as this is located in a small, old room that belongs more to a crappy hostel. The breakfast is included but for that price they should deliver with a lot more items and actually delivering with what they offer (eg. The menu states that the juice is 300ml but you’re lucky if you get 100ml). The rooms are filthy, the towels are old, I was given one with stains on it and when I requested fresh ones I was asked to signed a paper stating I received fresh towels like if we had any interest of stealing their old stock (yuck!). The cleaning lady (Luz Delia I believe) was very kind as well as the reception lady. The restaurant stuff was mostly rude, and asked for a tip since day 1 after breakfast, also every night we got asked if we were staying at that place, I didn’t want to be reminded every time I was staying there!