I have stayed at this hotel since i was a child and for the first time ever, i found the facilities dirty and the room unkept. We have little kids and left for the day, coming back just before their bed time and twice the room was not made up. this is the worst when you have little kids and no clean bedding or towels. when we checked in, the room was also not completely cleaned. we had to have room service vaccum, empty the garbage, and tiddy up. the staff was nice enough about it, but didnt really offer to make it right or offer any explanation. When it happened more than once, we started to see that this is starting to become a pattern for this hotel, unfortunately. for the first time ever, we are considering staying elsewhere next year.