There is no elevator and we were on the 3rd floor. Not a problem for us, but be advised in case it would be a problem for you, request first floor. The staff members were all friendly and helpful, room was clean, beds were so comfy, housekeeping was good, no complaints at all. Room had a fridge and microwave which saved on having to buy every meal, snack and drink out. Tram station is just a few hundred feet from your door. Close enough to listen to the ocean. Dividers between balcony seating gives you privacy. Would highly recommend.