The hotel and room were nice and it was very convenient to the CHI center, however, the check in process when there was an event happening that evening was TERRIBLE. We waited in line for about 45 minutes and almost missed our dinner reservation and had to change our clothes in the lobby bathroom to make it on time. Upon check in, we weren’t able to get more than one key which seemed like a new weird policy, so it was difficult when we were already running behind to get our whole group to their rooms when we needed a key to get to our floor. I valet parked my car and when we parked it was a zoo so I was nervous if I’d even have my car when I checked out the following day. I did, thankfully have my car, but they misplaced my keys for about 10 minutes, which was frustrating when we were trying to leave the next morning.