As soon as you come to in front of the property, 2 or 3 homeless people are seated in front of the building. The concierge was not walking at all, we arrived alittle there was a long line. The room we were given smelt of stale cigarettes, paint chipping off the wall, shower rod falling, light in the bathroom dim, shower head broken, chair in the room peeling off. When i returned to the concierge he stated the room was not a smoking room and nothing else was available. None of my concerns were addressed until i went back the cincierge the following day and continued complaining. Only the issue of the shower head and shower rod was address. I wasnt offered a room change until after my second night. Lets not discuss the breakfast situation. THERE IS NO BREAKFAST. ITS A GRAB BOX GIVEN BETWEEN 7 TO 9. It contained a lil bits muffins, a tangerine, lays potato chips, a yogurt, and an apple juice. The regional manager needs to look into this hotel especially after hours. This site is a horrible representation of the brand.