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Universal’s Loews Portofino Bay Hotel

4.0 star property

Photo gallery for Universal’s Loews Portofino Bay Hotel

Exterior
Property amenity
3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Exterior
Lobby sitting area

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning

Explore the area

View map
5601 Universal Blvd, Orlando, FL, 32819
  • Place, Universal Orlando Resort
    ‪1 min walk‬
  • Place, Universal CityWalk
    ‪8 min walk‬
  • Place, Universal Studios Florida
    ‪11 min walk‬
  • Airport, Orlando, FL (MCO-Orlando Intl.)
    ‪17 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Bay View (Universal Express Unlimited^ included)

View from room

Room, 1 King Bed, Non Smoking, Bay View (Universal Express Unlimited^ included)

9.0 out of 10
Wonderful
(8 reviews)
  • Bay view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Non Smoking, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 1 King Bed, Non Smoking, Garden View (Universal Express Unlimited^ included)

9.0 out of 10
Wonderful
(14 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for King Room with Bay View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

King Room with Bay View

  • Sleeps 2
  • Free Wi-Fi

View all photos for Club Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

View from room

Club Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

8.8 out of 10
Excellent
(15 reviews)
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 1 King Bed, Non Smoking (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 1 King Bed, Non Smoking (Universal Express Unlimited^ included)

  • 46 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

Suite, Non Smoking (Despicable Me Kids Suite), Universal Express Unlimited^ included

10.0 out of 10
Exceptional
(1 review)
  • 60 sq m
  • 1 bedroom
  • Sleeps 5
  • 1 King Bed and 2 Single Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Hearing Accessible, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Hearing Accessible, Garden View (Universal Express Unlimited^ included)

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Roll-in Shower, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Roll-in Shower, Garden View (Universal Express Unlimited^ included)

  • Garden view
  • 1 bedroom
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking, Bay View (Universal Express Unlimited^ included)

Free toiletries, hair dryer, bathrobes, towels

Room, 2 Queen Beds, Non Smoking, Bay View (Universal Express Unlimited^ included)

8.2 out of 10
Very good
(18 reviews)
  • Bay view
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking, Garden View (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Room, 2 Queen Beds, Non Smoking, Garden View (Universal Express Unlimited^ included)

9.2 out of 10
Wonderful
(72 reviews)
  • Garden view
  • 42 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Deluxe Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Deluxe Room, 2 Queen Beds, Non Smoking (Universal Express Unlimited^ included)

7.0 out of 10
Good
(7 reviews)
  • 46 sq m
  • Sleeps 5
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Hearing Accessible Garden View 2 Queen Room

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Hearing Accessible Garden View 2 Queen Room

  • Sleeps 5
  • Free Wi-Fi

View all photos for Mobility Accessible Garden View 2 Queen Room with Roll-in Shower

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Mobility Accessible Garden View 2 Queen Room with Roll-in Shower

  • Sleeps 5
  • Free Wi-Fi

Similar properties

Courtyard
Universal’s Loews Royal Pacific Resort
Florida Center
  • Pool
  • Spa pool
  • Pet-friendly
  • Kids’ pool
4.6 out of 5, Wonderful, 1,857 reviews
The price is NZ$842
includes taxes & fees
31 May - 1 June
Universal’s Loews Royal Pacific Resort

About the area

Orlando

Located in Orlando (Florida Center), Universal’s Loews Portofino Bay Hotel is within a 15-minute walk of Universal Orlando Resort and Universal CityWalk. .This family-friendly hotel is 0.3 mi (0.5 km) from Universal Studios Florida and 2 mi (3.2 km) from Universal’s Islands of Adventure.

What's nearby

  • Universal Orlando Resort - 1 min walk - 0.0 km
  • Universal CityWalk - 8 min walk - 0.7 km
  • Universal Studios Florida - 11 min walk - 1.0 km
  • Universal’s Islands of Adventure - 13 min walk - 1.1 km
  • Universal’s Volcano Bay - 3 min drive - 2.7 km

Getting around

  • Orlando Station - 12 min drive
  • Sand Lake Road Station - 19 min drive
  • Orlando Intl. Airport (MCO) - 21 min drive

Restaurants

  • ‪Mel's Drive-In - ‬5 min walk
  • ‪Leaky Cauldron - ‬4 min drive
  • ‪Today Cafe At Universal Studios - ‬13 min walk
  • ‪Moe's Tavern - ‬10 min walk
  • ‪Richter's Burger Co. - ‬4 min drive

About this property

Universal’s Loews Portofino Bay Hotel

Universal’s Loews Portofino Bay Hotel offers 750 accommodations with safes and complimentary newspapers. 42-inch flat-screen televisions come with cable channels and pay movies. Bathrooms include bathrobes, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include coffee/tea makers and irons/ironing boards. Microwaves and hypo-allergenic bedding can be requested. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a waterslide and a fitness center.

Guests under 18 years old are not allowed in the fitness facility.

Make yourself at home in one of the 750 guestrooms featuring iPod docking stations and flat-screen televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.
Dip into one of the 3 outdoor pools or 3 hot tubs and enjoy other recreational amenities, which include a waterslide. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room. If you're planning a day at a nearby theme park, you can hop on the complimentary shuttle, and enjoy early theme park entry and express theme park tickets while you're there.
Enjoy Italian cuisine at Bice Ristorante, one of the hotel's 5 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with your favorite drink at the bar/lounge or the poolside bar. Cooked-to-order breakfasts are available daily from 7:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and dry cleaning/laundry services. Planning an event in Orlando? This hotel has facilities measuring 42000 square feet (3902 square meters), including a conference center. Self parking (subject to charges) is available onsite.
Cooked-to-order breakfasts are available for a surcharge and are served each morning between 7:00 AM and 11:00 AM.
Bice Ristorante - This fine-dining restaurant specializes in Italian cuisine and serves dinner only. Guests can enjoy alfresco dining (weather permitting). Reservations are required.
Mama Dellas Ristorante℠ - This restaurant specializes in Italian cuisine and serves dinner only. A children's menu is available. Reservations are required. Open daily.
Trattoria del Porto™ - This restaurant specializes in Italian cuisine and serves breakfast and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Open daily.
Sal's Market Deli - This bistro serves breakfast, lunch, and dinner. A children's menu is available. Open daily.
Splendido Bar & Grill - This restaurant is located by the pool. Open daily.
24-hour room service is available.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free theme park shuttle
  • Covered parking on site (USD 36 per night; includes in/out privileges)
  • Valet parking on site (USD 45 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 40 for adults and USD 5 to 20 for children
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bice Ristorante
  • Mama Dellas Ristorante℠
  • Sal's Market Deli
  • Splendido Bar & Grill
  • Trattoria del Porto™

Things to do

  • 3 hot tubs
  • 3 outdoor pools
  • Arcade/game room
  • Art gallery
  • Designer stores
  • Early theme park entry
  • Express theme park tickets
  • Gym
  • Shopping
  • Waterslide

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Early theme park entry
  • Express theme park tickets
  • Fenced pool
  • Free theme park shuttle
  • In-room cot
  • Laundry facilities
  • Lifeguards on site
  • Microwave on request
  • Mini-fridge
  • Pool gate
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (42,000 square foot of space)

Outdoors

  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant

More

  • 6 floors
  • Banquet hall
  • Designated smoking areas (fines apply)
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 42-inch flat-screen TV with cable channels
  • IPod dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Microwave on request
  • Mini-fridge

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in time starts at 4:00 PM

Minimum check-in age: 21

Check-out

Check-out before 11 AM

Contactless check-out available

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

WIZARDING WORLD and all related trademarks, characters, names, and indicia are © & ™ Warner Bros. Entertainment Inc. Publishing Rights © JKR. (s23) *Requires theme park admission. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening to either Universal Studios Florida or Universal Islands of Adventure as determined by Universal Orlando. Early Park Admission begins up to one (1) hour prior to regular scheduled park opening for Universal Volcano Bay. Valid at select attractions at each park. Attractions are subject to substitutions without notice. Additional restrictions apply

^Requires theme park admission. Valid only at participating rides and attractions in Universal Studios Florida and Universal Islands of Adventure, during normal theme park operating hours. Not valid at Universal Volcano Bay or at Universal Epic Universe. Excludes separately ticketed events. Benefit is non-transferable and valid only for guests of Loews Royal Pacific Resort, Hard Rock Hotel® and Loews Portofino Bay Hotel, for the number of guests staying in the room for the length of hotel stay. Express ride access is a separate line with a shorter wait time at participating rides and attractions. Present valid room key card to the attendant upon entering the queue for a participating ride and attraction. Parks, attractions, operational times, and benefits are subject to substitutions, change, availability, capacity and/or cancellation without notice, and not guaranteed. Additional restrictions may apply.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 147 per accommodation, per stay

Service animals are welcome, and are exempt from fees

2 total pets

Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Food and water bowls are available

Children and extra beds

Children are welcome

3 children, up to the age of 17 years, can stay for free if using existing beds when occupying the parent or guardian's room

Rollaway/extra beds are available for USD 39.38 per night

Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately USD 5 to 40 for adults, and USD 5 to 20 for children
  • Covered self parking fee: USD 36 per night (in/out privileges)
  • Valet parking fee: USD 45 per night (in/out privileges)
  • Pet fee: USD 147 per accommodation, per stay
  • Service animals are exempt from fees
  • In-room microwave fee: USD 15 per night
  • Rollaway bed fee: USD 39.38 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 18 years old are not allowed in the fitness facility

Property is also known as

Hotel Loews Portofino

Loews Hotel Universal

Loews Portofino Bay Hotel Universal Orlando

Loews Portofino Bay Hotel Universal Orlando Orlando

Loews Portofino Bay Universal Orlando

Loews Portofino Bay Universal Orlando Orlando

Loews Portofino Hotel

Portofino Hotel Universal

Portofino Loews Hotel

Universal Portofino Hotel

Universal's Loews Portofino Bay Hotel Orlando

Universal's Loews Portofino Bay Orlando

Universal’s Loews Portofino Bay Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 712 out of 1008 reviews
Rating 8 - Good. 156 out of 1008 reviews
Rating 6 - Okay. 69 out of 1008 reviews
Rating 4 - Poor. 34 out of 1008 reviews
Rating 2 - Terrible. 37 out of 1008 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

9.2/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Kerry

Travelled with family
Liked: Cleanliness, staff & service, amenities
Gorgeous rooms, helpful staff and the express passes were a life saver.
Stayed 1 night in Feb 2026

8/10 Good

Melanie

Stayed 2 nights in Feb 2026

10/10 Excellent

David

Travelled with family and small children
Liked: Cleanliness, amenities
Beautiful hotel clean rooms. Pleasant staff. Great accommodations for a Universal vacation
Stayed 3 nights in Feb 2026

10/10 Excellent

Michael

Stayed 4 nights in Feb 2026

10/10 Excellent

John

Stayed 4 nights in Feb 2026

10/10 Excellent

Nikhil, Great Falls

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Fantastic hotel and staff. A bit old school, but very clean and convenient for a Universal Studios trip. Was a bit disappointed that the express pass did not include Epic - but that's on me for not reading the fine print. Super helpful concierge too. Great experience.
Stayed 4 nights in Feb 2026

10/10 Excellent

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
They really did a turn around from last time I was there in 2021. We had a beautiful room and everyone was just so friendly that worked there. It is our favorite hotel in universal
Stayed 1 night in Feb 2026

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel layout, cool pools, and good restaurants
Stayed 3 nights in Feb 2026

10/10 Excellent

Trevor

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The staff was outstanding from the moment we got out of the Uber to the time we had to head home. The room was amazing very clean, had a great view of the resort and nighttime fireworks and drone show.
Stayed 3 nights in Jan 2026

10/10 Excellent

GuangHong

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very nice hotel close to universal studios
Stayed 1 night in Dec 2025

10/10 Excellent

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities
Large comfortable room.
Stayed 5 nights in Jan 2026

10/10 Excellent

John

Stayed 7 nights in Jan 2026

10/10 Excellent

Dominick

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was perfect
Stayed 3 nights in Jan 2026

10/10 Excellent

Gordon

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel. Stunning views a feastcforxthe eyes. Very cheerful and helpful staff. Beautiful rooms and well appointed. I would stay again in a heartbeat. 5 star service.
Stayed 1 night in Jan 2026

8/10 Good

Jane

Stayed 3 nights in Jan 2026

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, amenities
room was great and bigger than expected
Stayed 1 night in Jan 2026

10/10 Excellent

brad

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent stay. Friendly staff, clean room, and a beautiful hotel. Definitely would stay here again!
Stayed 4 nights in Jan 2026

10/10 Excellent

Leigh

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Room was clean bed comfortable staff friendly
Stayed 3 nights in Jan 2026

10/10 Excellent

Russell

Stayed 1 night in Jan 2026

8/10 Good

Rodney

Liked: Cleanliness, staff & service, amenities
The room was clean, and most of the staff seemed very friendly.
Stayed 3 nights in Jan 2026

10/10 Excellent

Jingshu

Travelled with family
Liked: Cleanliness
front desk is good！
Stayed 1 night in Jan 2026

4/10 Poor

Angelica

Travelled with family and small children
Liked: Cleanliness
I’ve stayed at all of the other Universal hotels and, based on this experience, I would not recommend the Portofino. We chose it primarily because it was the last Universal property we had not yet stayed at; however, I would not book it again. The hotel layout is extremely confusing, with long, winding hallways that make navigation difficult—especially when traveling with a double stroller. In some cases, the closest elevators opened to single-door entrances or exits, which added to the accessibility challenges. Additionally, housekeeping carts were frequently left in the middle of the hallways, and because they are electric, they couldn’t be easily moved. The rooms themselves were clean and well maintained. This feedback is based strictly on ease of navigation and overall accessibility, not cleanliness or service.
Stayed 4 nights in Jan 2026

10/10 Excellent

Russell

Stayed 5 nights in Dec 2025

10/10 Excellent

AJAY

Stayed 1 night in Dec 2025

6/10 Okay

Robert, Mesa

Disliked: Staff & service
The hotel is obviously quite old and really needs a refurbishment. The front desk people are poorly trained and several billing errors took forever to correct. The boat transfer to Universal is fine going in the morning, but terrible at night waiting 2 to 3 hours in line as so many people are attempting to return to hotel. The costs are inflated based on staying close to Universal. Everything costs more than expected or than it's worth.
Stayed 6 nights in Dec 2025