4/10 Poor
Len, UK
Travelled with family and small children
14 Jun 2019
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Pool has been shut since September after a tragic accident - a child passed away in the pool due to a missing filter cover. This is still under investigation according to local news, hence pool is closed.
The owner waits until a 2 or 3 days before you are due to arrive and phones to say the pool is broken, offering a 10% discount. This is dishonest as he knows by this point alternative accommodation is hard to find. If I had known soon after booking that it was closed, I would have cancelled. The owner knows this is likely which must be why he is doing this. Even with 10% discount, the price with no pool isn't competitive and there are much nicer apartments without a pool available.
We moved to alternative accommodation after 4 nights. There just wasn't a nice feel to the place. I guess the staff are still traumatised/affected by the accident which is understandable.
Further to the somewhat dishonest conduct of the owner, other issues were that it is on a much busier road than I realised, main road to beach so people driving at speed until late at night. Probably ok at the back of the building but we were at the front and it was noisy. It's also opposite an ugly hardware shop so not a particularly nice view. The balcony design is such that kids can climb the railing.
Pros
Apartment was clean, lots of towels which was nice. Looks like the but close up not well finished. Check in was easy and a nice gift of cake and wine.
We were at the via del mare location.
Len
Stayed 8 nights in Jun 2019