No-one at reception when we arrived. Eventually allocated a faded room which no view, no bathroom heating and a tear in the sheets. Other guests near us were a party of three/ four rooms- so incredibly noisy, shouting and banging doors. We asked to be moved- twice. Each time, it was apparently impossible though the hotel did not seem full. Gave up, walked out and went to another hotel. Very disappointing- and of course we lost our money as no refund.