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Yumotokan

3.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Yumotokan

Indoor pool
In-room safe, free WiFi
Public bath
Public bath
In-room safe, free WiFi

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Spa
  • 24/7 front desk
  • Housekeeping
  • Breakfast available
  • Air conditioning
  • Parking included

Explore the area

Map
2-30-7 Noka, Otsu, Shiga-ken, 520-0102
  • Ogoto Onsen
    4 min walk
  • Saikyoji Temple
    5 min drive
  • 足湯カフェ ことことこっとん
    3 min walk
  • Ogotoonsen station
    17 min walk

Room options

View all photos for Japanese Modern Type with Double Bed (One Time Access to Private Open-air Bath), Non Smoking

In-room safe, free WiFi

Japanese Modern Type with Double Bed (One Time Access to Private Open-air Bath), Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Kotone rooms with open-air hot spring baths Junior Suite, Non Smoking

Kotone rooms with open-air hot spring baths Junior Suite, Non Smoking

Kotone rooms with open-air hot spring baths Junior Suite, Non Smoking

  • 68.1 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Kotone rooms with open-air hot spring baths Corner Suite, Non Smoking

Kotone rooms with open-air hot spring baths Corner Suite, Non Smoking

Kotone rooms with open-air hot spring baths Corner Suite, Non Smoking

  • 58 sq m
  • Lake view
  • Sleeps 2
  • 2 Double Beds

View all photos for Japanese Modern Type with Twin Bed (Ohmi Beef Steak Plan), Non Smoking

In-room safe, free WiFi

Japanese Modern Type with Twin Bed (Ohmi Beef Steak Plan), Non Smoking

  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Japanese Modern Type with Twin Bed, Non Smoking

In-room safe, free WiFi

Japanese Modern Type with Twin Bed, Non Smoking

  • 30 sq m
  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Japanese Modern Type with Twin Bed (One Time Access to Private Open-air Bath), Non Smoking

In-room safe, free WiFi

Japanese Modern Type with Twin Bed (One Time Access to Private Open-air Bath), Non Smoking

  • Sleeps 3
  • 2 Large Twin Beds

View all photos for Japanese Western Style Room, Non Smoking

In-room safe, free WiFi

Japanese Western Style Room, Non Smoking

  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for SARAKU Healing (Ohmi Beef Steak Plan), Non Smoking

In-room safe, free WiFi

SARAKU Healing (Ohmi Beef Steak Plan), Non Smoking

  • 43 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Kotone rooms with open-air hot spring baths Executive Double, Non Smoking

Kotone rooms with open-air hot spring baths Executive Double, Non Smoking

Kotone rooms with open-air hot spring baths Executive Double, Non Smoking

  • 43.4 sq m
  • Lake view
  • Sleeps 2
  • 1 Queen Bed

[KAROI Luxury floor] Japanese Style KAROI Suite AKANE with Open Air Bath, Non Smoking

  • 55 sq m
  • Sleeps 3
  • 3 Large Twin Beds

[KAROI Luxury floor] Japanese Style KAROI Suite YAMABUKI with Open Air Bath, Non Smoking

  • 56 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Kotone rooms with open-air hot spring baths Executive Twin, Non Smoking

Kotone rooms with open-air hot spring baths Executive Twin, Non Smoking

Kotone rooms with open-air hot spring baths Executive Twin, Non Smoking

  • 43.3 sq m
  • Lake view
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for [KAROI Standard floor] KAROI Suite with Open Air Bath, Non Smoking

[KAROI Standard floor] KAROI Suite with Open Air Bath, Non Smoking

[KAROI Standard floor] KAROI Suite with Open Air Bath, Non Smoking

  • 99 sq m
  • Sleeps 5
  • 3 Twin Beds and 2 Twin Futons

View all photos for Kotone rooms with open-air hot spring baths Family Suite, Non Smoking

Kotone rooms with open-air hot spring baths Family Suite, Non Smoking

Kotone rooms with open-air hot spring baths Family Suite, Non Smoking

  • 77.2 sq m
  • Lake view
  • Sleeps 5
  • 2 Double Beds

View all photos for [KAROI Standard floor] KAROI Suite with Open Air Bath, Non Smoking

[KAROI Standard floor] KAROI Suite with Open Air Bath, Non Smoking

[KAROI Standard floor] KAROI Suite with Open Air Bath, Non Smoking

  • 82 sq m
  • Sleeps 5
  • 3 Twin Beds and 2 Twin Futons

View all photos for Japanese Western Style Room (Ohmi Beef Steak Plan), Non Smoking

In-room safe, free WiFi

Japanese Western Style Room (Ohmi Beef Steak Plan), Non Smoking

  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

View all photos for Japanese Modern Type with Double Bed, Non Smoking

In-room safe, free WiFi

Japanese Modern Type with Double Bed, Non Smoking

  • 30 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for [KAROI Standard floor] Japanese Style Semi Suite with Open Air Bath, Non Smoking

[KAROI Standard floor] Japanese Style Semi Suite with Open Air Bath, Non Smoking

[KAROI Standard floor] Japanese Style Semi Suite with Open Air Bath, Non Smoking

  • 49 sq m
  • Sleeps 4
  • 2 Twin Beds and 2 Twin Futons

View all photos for Kotone rooms with open-air hot spring baths DX Suite, Non Smoking

Kotone rooms with open-air hot spring baths DX Suite, Non Smoking

Kotone rooms with open-air hot spring baths DX Suite, Non Smoking

  • 81.4 sq m
  • Lake view
  • Sleeps 3
  • 3 Double Beds

View all photos for Japanese Modern Type with Double Bed (Ohmi Beef Steak Plan) Non Smoking

In-room safe, free WiFi

Japanese Modern Type with Double Bed (Ohmi Beef Steak Plan) Non Smoking

  • Sleeps 2
  • 1 King Bed

View all photos for Kotone rooms with open-air hot spring baths Private Suite, Non Smoking

Kotone rooms with open-air hot spring baths Private Suite, Non Smoking

Kotone rooms with open-air hot spring baths Private Suite, Non Smoking

  • 54.4 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for SARAKU Healing Room, Non Smoking

In-room safe, free WiFi

SARAKU Healing Room, Non Smoking

  • 43 sq m
  • Sleeps 2
  • 2 Twin Beds

[KAROI Luxury floor] Japanese Style with Open Air Bath, Twin Beds, Non Smoking

  • 41 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for SARAKU Healing Room (One Time Access to Private Open-air Bath), Non Smoking

In-room safe, free WiFi

SARAKU Healing Room (One Time Access to Private Open-air Bath), Non Smoking

  • Sleeps 2
  • 2 Twin Beds

View all photos for [KAROI Standard floor] Japanese Style Double Bed with Open Air Bath, Non Smoking

[KAROI Standard floor] Japanese Style Double Bed with Open Air Bath, Non Smoking

[KAROI Standard floor] Japanese Style Double Bed with Open Air Bath, Non Smoking

  • 41 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for [KAROI Standard floor] Japanese Style Twin Bed with Open Air Bath, Non Smoking

[KAROI Standard floor] Japanese Style Twin Bed with Open Air Bath, Non Smoking

[KAROI Standard floor] Japanese Style Twin Bed with Open Air Bath, Non Smoking

  • 43 sq m
  • Sleeps 2
  • 2 Twin Beds

View all photos for Japanese Style Room, Non Smoking (One Time Access to Private Open-air Bath)

In-room safe, free WiFi

Japanese Style Room, Non Smoking (One Time Access to Private Open-air Bath)

  • 41.0 sq m
  • Sleeps 5
  • 5 Twin Futons

View all photos for Japanese Western Style (One Time Access to Private Open-air Bath), Non Smoking

In-room safe, free WiFi

Japanese Western Style (One Time Access to Private Open-air Bath), Non Smoking

  • 31 sq m
  • Sleeps 3
  • 2 Twin Beds and 1 Twin Futon

[KAROI Luxury floor] Japanese Style Semi Suite with Open Air Bath, Non Smoking

  • 49 sq m
  • Sleeps 2
  • 2 Large Twin Beds

View all photos for Room with Open-Air Bath, Non Smoking

Room with Open-Air Bath, Non Smoking

Room with Open-Air Bath, Non Smoking

  • 60.6 sq m
  • Sleeps 5
  • 2 Double Beds

[KAROI Luxury floor] Japanese Style with Open Air Bath, Double Bed, Non Smoking

  • 41 sq m
  • Sleeps 2
  • 1 King Bed

[KAROI Luxury floor] Japanese Style KAROI Suite MOEGI with Open Air Bath, Non Smoking

  • 62 sq m
  • Sleeps 3
  • 3 Large Twin Beds

View all photos for Japanese Style Room (Ohmi Beef Steak Plan), Non Smoking

In-room safe, free WiFi

Japanese Style Room (Ohmi Beef Steak Plan), Non Smoking

  • 41 sq m
  • Sleeps 5
  • 5 Twin Futons

View all photos for Japanese Style Room, Non Smoking

In-room safe, free WiFi

Japanese Style Room, Non Smoking

  • 41 sq m
  • Sleeps 5
  • 5 Twin Futons

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Parking included
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Restaurant
Air conditioning
4.7 out of 5, Exceptional, (210)
The price is NZ$578
for 1 room
includes taxes & fees
5 Jan - 6 Jan
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About the area

Otsu

With a stay at Yumotokan in Otsu, you'll be in the historical district, within a 5-minute drive of Lake Biwa and Ogoto Onsen. .This family-friendly ryokan is 12.2 mi (19.6 km) from Kawaramachi Street and 12.5 mi (20.1 km) from Kiyomizu Temple.

What's nearby

  • Ogoto Onsen - 4 min walk
  • Kyu Chikurinin Garden - 5 min drive
  • Hiei-zan & Enryaku-ji - 9 min drive
  • Enryakuji Temple - 19 min drive
  • Mount Hiei - 21 min drive

Getting around

  • Ogotoonsen station - 17 min walk
  • Kansai Intl. Airport (KIX) - 108 min drive

Restaurants

  • ‪伊予製麺雄琴店 - ‬2 min drive
  • ‪麺屋聖〜kiyo〜 - ‬14 min walk
  • ‪ガールズファンタジー - ‬6 min walk
  • ‪プルプルネクステージ - ‬10 min walk
  • ‪フォーナイン - ‬10 min walk

About this property

Yumotokan

Family-friendly ryokan with a full-service spa and a 24-hour front desk
Yumotokan offers 65 air-conditioned accommodations with safes and slippers. LCD televisions are featured in guestrooms.

Bathrooms include toilets with an electronic bidet, complimentary toiletries, children's slippers, and toothbrushes and toothpaste. This Otsu ryokan provides complimentary wireless Internet access. Housekeeping is provided daily.

The recreational activities listed below are available either on site or nearby; fees may apply.
Guests can indulge in a pampering treatment at the ryokan's full-service spa. Services include massages. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are 4 indoor hot springs and 4 outdoor hot springs open between 5:00 AM and midnight. The temperature in the hot springs is set to 106°F.

Make yourself at home in one of the 65 air-conditioned rooms featuring refrigerators and LCD televisions. Complimentary wireless internet access is available to keep you connected. Private bathrooms have complimentary toiletries and slippers. Conveniences include phones and safes, and housekeeping is provided daily.
Pamper yourself with a visit to the spa, which offers massages. You're sure to appreciate the recreational amenities, including hot springs and karaoke. Additional features at this ryokan include complimentary wireless internet access, concierge services, and an arcade/game room.
Satisfy your appetite at the ryokan's coffee shop/cafe. Buffet breakfasts are available daily from 7:00 AM to 9:00 AM for a fee.
Featured amenities include complimentary newspapers in the lobby, a 24-hour front desk, and luggage storage. A train station pick-up service is provided at no charge, and free self parking is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 9:00 AM.

Languages

Chinese (Mandarin), English, Japanese, Korean

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • Free return train station shuttle

Food and drink

  • Buffet breakfast available for a fee daily 7:00 AM–9:00 AM: JPY 4800 for adults and JPY 2800 for children
  • 1 coffee shop/cafe
  • Coffee/tea in a common area

Things to do

  • Arcade/games room
  • Billiards/pool table
  • Full-service spa
  • Hot springs
  • Karaoke
  • Table tennis

Family friendly

  • Arcade/games room
  • High chair
  • Fridge

Conveniences

  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Luggage storage
  • Tour/ticket assistance

Business services

  • Meeting rooms

Spa

  • 4 indoor hot springs
  • 4 indoor/outdoor hot springs
  • 4 outdoor hot springs
  • Hot springs open from 5:00 AM to midnight
  • Hot springs water temperature (Celsius) - 41
  • Indoor mineral hot springs (onsen)
  • Massages
  • Outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robe)

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Handrails in stairwells
  • Valet for wheelchair-equipped vehicle
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchairs available on site

More

  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning

Bathroom

  • Electronic bidet
  • Free toiletries
  • Private bathroom
  • Towels
  • Toothbrush and toothpaste

Entertainment

  • LCD TV

Food and drink

  • Fridge

More

  • Children's slippers
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 7:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before 10 AM

Special check-in instructions

Front desk staff will greet guests on arrival
If you are planning to arrive after 6:00 PM please contact the property in advance using the information on the booking confirmation
For more details, please contact the property using the information on the booking confirmation
Guests booked in Half Board rates must check-in by 7 PM to receive dinner.
Guests booked in Room Only rate plans who wish to receive breakfast or dinner during their stay must contact the property 7 days before arrival to pre-book meals (subject to availability; meal service not guaranteed). Meal service cannot be requested after check-in.
This property offers airport shuttle pickup service from Ogoto-onsen Station only, available until 7 PM.
Meals are available by reservation only and cannot be requested after check-in. Guests must contact this property at least 7 days before their expected arrival to make all meal reservations.

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A bathing tax, collected at the property, may be charged. The bathing tax applies to properties with hot springs and ranges from JPY 150-500 per person, per night based on local regulations. Please note that further exemptions may apply.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately JPY 4800 for adults and JPY 2800 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve access to the public bathing facility
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Additional fees may apply to children for items such as extra bedding and meals.

We should mention

Hot springs access available from 5:00 AM to midnight
Reservations are required for private bath/onsen; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The Japanese Ministry of Health, Labour, and Welfare requires all international visitors to submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ); additionally, lodging proprietors are required to photocopy passports for all registering guests and keep the photocopy on file
Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities

Property is also known as

Yumotokan
Yumotokan Hotel
Yumotokan Hotel Otsu
Yumotokan Otsu
Yumotokan Inn Otsu
Yumotokan Inn
Yumotokan Otsu
Yumotokan Ryokan
Yumotokan Ryokan Otsu

Yumotokan Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 445 out of 630 reviews" "
Rating 8 - Good. 155 out of 630 reviews" "
Rating 6 - Okay. 22 out of 630 reviews" "
Rating 4 - Poor. 5 out of 630 reviews" "
Rating 2 - Terrible. 3 out of 630 reviews" "

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

10/10 Excellent

sungchul

Travelled with family
Liked: Amenities
Food is excellent. Service is excellent. Spring is wonderful.
Stayed 1 night in Aug 2024

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was the most beautiful and hospitable stay that I experienced in Japan. Lovely staff, gorgeous rooms, incredible private onsen. There’s yakiniku across the street if you miss dinner. I love that they offer a shuttle from the train station as well— there’s a free phone there you can use to call them. I’ll definitely be coming back and staying longer next time.
Stayed 1 night in Jun 2024

10/10 Excellent

Jihyeon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

10/10 Excellent

Victor, Fresno

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property and staff. Dinner was excellent. They offer a shuttle service to and from Ogotoonsen station - there’s a cell phone at the station to call various ryokans in the area for pickup.
Stayed 1 night in Jun 2024

10/10 Excellent

SOLAH

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Soo-Jin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Teena

Travelled with partner
Awesome Onsen. Quick check in. The two open air mineral baths were clean, comfortable and relaxing. The one with the huge lava rocks, natural greenery and small waterfall on the 5th floor was my favorite. On the 11th floor the afternoon and evening it was gently raining and sitting in the Onsen with rain coming down made me feel one with the rain and hot water. The food was awesome, a huge variety and more than I could eat. The room was traditional Japanese and comfortable. My husband and I enjoyed our 10th wedding anniversary at Yumotokan.
Stayed 1 night in Apr 2024

10/10 Excellent

Constantinos, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, rooms, food although on the expensive side as I booked a room with private onsen.
Stayed 1 night in Apr 2024

10/10 Excellent

Catherine

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stay of our trip, the staff was exceedingly courteous and the shuttle bus to local attractions was perfect. We’re hoping to stay again!
Stayed 2 nights in Feb 2024

6/10 Okay

E Young

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Do this was our first experience at a full service Ryokan and Onsen. The size of our room was huge and we loved the bathroom as it felt like being in a spa. We really enjoyed the traditional Japanese dinner and breakfast. There were so many foods that were new to us. We got the Omni beef dinner which was extra and the meat was fabulous! Definitely worth trying. So the only stress was arrival at the train station. There’s a public phone that you can use to call for pick for foreigners but it’s so tiny and difficult to find. It’s literally tied to a string 5 meters from the exit of the tolling station as you arrive.

10/10 Excellent

Shen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

Henry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were wonderful during our 2 night stay at this ryokan. They made us feel so welcome even with a language barrier and just provided us whatever we needed. The food was amazing and the onsen facilities were top notch, definitely the highlight of our Japan trip. They also provide a free shuttle service to pick you up from the nearest train station. There’s even a convenient hotel phone at the station to use.

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities
A Fabulous stay! Loved the 5th floor open air onsen!
Stayed 3 nights in Oct 2023

10/10 Excellent

Sharon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing experience. So fun to take pic’s of the family in traditional dress. I personally loved each of the Onsens. Unfortunately the dinner included a lot of fish - we are not big fish eaters.
Stayed 1 night in Jul 2023

10/10 Excellent

Colin

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It’s so nice here the staff are extremely attentive and it really feels like being a feudal aristocrat for a day, with dinner and breakfast as multi course meals in private rooms and staff coming to set up futons for sleeping while the guests are at dinner. Cannot recommend it enough! the surrounding area is charming in a small-town kinda way, but there’s not much to do outside the ryokan. I don’t recommend staying more than one or two nights unless you have a car to take you out to things to do in the area
Stayed 1 night in Jun 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
I loved the various onsen you could try out (especially the outdoor ones)! I also opted to have my own wooden tub that dispensed hot spring water—that was really nice too. The staff was warm and welcoming, and the kaiseki dinner was great to try. I highly recommend this place if you want to have an onsen day!
Stayed 1 night in Mar 2023

10/10 Excellent

FUMIHIKO

Stayed 1 night in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The open air Onsen is excellent, the hotel shuttle service and hotel staff are also outstanding.
Stayed 1 night in Jan 2020

10/10 Excellent

kamming

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Free shuttle bus from JR station which takes 5 minutes. Very clean and good condition. The hotspring water is very nice. Highly recommended
Stayed 1 night in Jan 2020

10/10 Excellent

Chi Ming

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Executive Floor with VIP lounge
With the additional VIP lounge and several special onsens , Yumotoken makes it the most wonderful wonderful hotel around Lake Biwa.
Stayed 1 night in Jan 2020

8/10 Good

Lilian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at Otsu
The staff were great in their service, from checking in to checking out. We initially booked a room with an outdoor onsen bath tub but didn’t realized that the shower facilities were also outdoor. Due to winter, our young toddler was unable to shower outdoor and it was inconvenient for us to bring him to the public bath. We expressed our concern and the staff was very helpful and immediately helped us to find an alternative room with an indoor bath tub and shower. We were moved to a higher floor room which was great as it offered a 180 degree view of the lake during the day. Very appreciative of the kind gesture of their staff. Food were great too. We enjoyed the kaiseki dinner, the beef was excellent. Would strongly recommend this hotel to anyone who is coming to Otsu.
Stayed 1 night in Dec 2019

10/10 Excellent

Angela, Seattle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service! Had a wonderful stay. Will come again .
Stayed 1 night in Dec 2019

10/10 Excellent

Lim, Singapore

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was excellent, will be prefect if restaurant open earlier. I brought young children so I didn’t book the dinner with the hotel as I’m afraid the child don eat the food provided. Restaurant only open at 8.30pm so bring some snacks for fussy child like mine
Stayed 1 night in Dec 2019