The best part about staying in this hotel was that it was so central with access to the center, the big churches, cathedrals and parks. The breakfast was delicious with the best croissants I've ever tasted and great coffee! I loved the charm of this older hotel. The worst was the front desk! The man who first greated us seemed
jaded and arrogant. Maybe he was weary of the long, busy tourist summer season that seemed to be unending in spite of autumn. The other guys were very friendly, but gave us poor advice. We wanted to see the lecture hall where Galileo taught and the man sent us to a totally bogus museum
that was difficult to find. In general, I found them careless and lazy in trying to understand and direct us. Also, it was definitely a problem that their English and my Italian was so limited. It sounded like they understood, and they spoke clearly enough, but I realized much to my disappointment that they obviously had not understood my requests. Also, trying to follow the map he gave us was impossible. Everything was so tiny and confusing. Trying to use Google Maps was also a nightmare, because I lost service every 10 seconds and it redirected me, and so I kept going circles. Very frustrating.