We booked Deluxe rooms (2 for 2 nights) but got ordinary rooms (2 rooms for 2 nights) as manager had allotted our rooms to walk in customers while ignoring our bookings made well in advance. Hotel was very sure that we have to take small ordinary rooms (he simply handed over 2 keys saying these are the only rooms left now - at 8 pm). When we insisted for our rooms more rooms (ordinary but a bit bigger were offered), further insistence lead to better ordinary rooms in better part of the hotel. However, we never got our deluxe rooms during our entire stay, despite the threat of check out and relocation to another hotel. Room service is lazy and consider yourself lucky if you get anything warm. Morning service starts at 7 am, so keep sleeping till then even if you are an early riser. Location is the best thing about the hotel. It is bang in the market and you can stroll down the lane for a window or actual shopping, cab hiring, etc. Dana-Pani restaurant is just across the road. View from the hotel is magnificient, but then this is the case for entire Pahalgam. So enter this hotel at your own risk, especially if you've pre-booked your rooms.