I’ve stayed at Indian Wells for eight years and always loved it—clean rooms, comfy beds, great pool, and breakfast. Jennifer at the front desk is wonderful, always friendly and professional.
But Brent’s attitude has really hurt the experience. Twice he’s been rude and dismissive, even making senior guests wait hours for rooms that were clearly available. When I left my computer mouse in the bed, he promised to follow up but never did.
Now they’re adding resort fees in November—a terrible move. Resort fees are one of the reasons Vegas collapsed. I truly hope management fixes the service issue and keeps the charm that made this hotel special.