I arrived the motel/hotel about 2, met with friends and came back to the room to watched the raider game which was interrupted several times, as the tv was not working and missed the entire game. I called the front desk twice. The person they sent to the room was a random guy with a sleeveless tank, shorts and looked like house shoes. He spoke no English & it was hard to communicate and could not identify this person. Creepy letting this person in my room as a single female traveler. He took the tv off the wall did something, gave a thumbs up & left. 5 minutes later, it went out again.
After bringing it to the attention of Fernandez at the front desk, the following day, she agreed to move me to compensated upgrade to a “king suite” after going back & forth they did not honor this & put me in a room exactly like the one I just moved out of. The different woman that came to the room stated they didn’t have a suite & the tv works in this room. Completely ignored the point of the inconvenience of the move as I was getting ready for a wedding. At this point I could have stayed put, as I
didn’t need a tv as I was out of the room all day. Bottom line they were negligent in honoring what they were supposed to do to make up for no tv & never acknowledged my time, gave me a deadline of 12p to make up my mind about switching rooms, so I have to rush to get ready for the wedding & pack & move. Very stressful. Needless to say, I won’t return to this motel/hotel.