When I and my wife checked in, our room was very substandard. We checked into another room, the curtains wouldn't close. After the third room, we just settled. The manager, John, was the best. He, obviously, was alone, dealing with several issues by himself. Our cable was intermittent, at best (2k on a supposedly 6k network). It just was not a good experience. However, the location on the beach was world class. The maintenance personnel were, also, very acquiescent. Anytime a request was made, they, almost beat me to my room.