I arrived at Hotel Gofen on 30/11/18 with my partner at around midday, as we were only visiting Paris for 4 days. We didn't explore the room when checking in, instead we went to see the sights. When we arrived back at our room that evening around 22:00, we discovered the absolute horrendous state the bathroom was in. I honestly don't they had cleaned that bathroom in about 10 years, and this is evident in the pictures attached to this review. The receptionist couldn't speak any English and my partner and I couldn't speak French therefore when we tried to explain the issue with the bathroom to the receptionist she couldn't understand what I was saying therefore I called Expedia. Expedia have been so supportive of the situation, they took it upon themselves to contact the hotel themselves, placed my partner and I in a different much better hotel, Hotel Gare De Nord, which is absolutely brilliant. The woman on the reception at the Hotel Gofen was extremely rude, tried convincing me that the hotel "is no five star, it is a 1 star", i showed her evidence that on Expedia it is rated a 2.5/5.0, She called me a liar. She refused for me to speak to the manager.
When I booked this hotel, I will be honest I was not expecting much, I did look at the reviews and thought, this holiday to Paris for my partner and I was meant to be a budget holiday so I hoped it could have been tolerable, but when I arrived it was a completely different story.