This is a place that has everything to be perfect but fails on the important things. First, the building and the conditions are excellent. The the building and rooms look like new and everything is in perfect condition. Super clean and everything taking care of.
The problem is that management does not seem to understand that the idea is to keep the clients happy. We have a couple of problems that are typical in Italy (if you are not from Italy be prepared because it is not uncommon). The main problem is the lack of AC. Even though the hotel states that they do have it, they do not turn it on. Basically, they only turn it on if you are close to the boiling point (in case you don't know, in Italy AC is considered evil). We had a couple of hot nights, and the staff claim that it was not hot enough to activate the AC. They told us to open the windows. The problem is, the trains pass in front of the hotel. So, you have to choose between being hot and the noise! As a result, we didn't sleep for three nights.
That said, the staff is professional. It is just a cultural problem. However, these kind of problems should not appear in a 4 stars hotel that accept internationals. I have a couple of extra examples of the sort, but let's just leave it at that. Advice, if you are looking for a good place to relax and have the basics, do not come here. I definitively won't.