4/10 Poor
Ellen
23 Sept 2024
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The property itself was fine. It was a close enough walk into the main town. It was the front desk staff that would prevent me from returning to the property. We asked about a laundry service when we arrived and the woman at the front desk said she would call the place and get back to us. 24 hours later, still no update and my friend asked again to which she was told they forgot to call. We finally got an answer more than 24 hours after we initially inquired. We wanted to try the fish restaurant down the road, but it was closed that the afternoon for a private function. We asked them if they knew if it would be open for dinner, they said they would call and find out and let us know. I've since checked out and I'm still waiting for that answer... Finally, the woman at the front desk used her key to enter our room while we were sleeping. She said she heard a crash and was checking in to see if everyone was ok. She knocked and gave about 3 seconds to get out of bed from a dead sleep and get to the unit door, before she walked right in. The interior lock on my room did not work so I was unable to prevent staff from just walking into my room. I found this very unsettling and a violation of my privacy. If I had been traveling with my partner and we were being intimate she would have walked right in to that... From that point did not feel comfortable at the property.
Ellen
Stayed 3 nights in Sep 2024