6/10 Okay
Sarah
Travelled with partner
26 Jan 2025
Liked: Amenities, property conditions & facilities
Unfortunately when we arrrived, we were told that the apartment we had booked ( a first floor spa deluxe room) was not available and we were shown to a ground floor apartment. It was deeply frustrating as we were on a long road trip and looking forward to relaxing on our terrace. We were told by the manager that they had tried to contact lastminute.com.au to advise that they were unable to take the booking but were unsuccessful. We tried to contact lastminute.com.au too but no success. We therefore had to pay the full amount for a lower standard room. The room was well equipped but there was no terrace as such, rather an outdoor table fully enclosed with no sunshine or view. The room smelt very strange too. We raised this with the manager and he said it was their "room freshner" but frankly it was awful and we could not get rid of the chemical based smell, despite opening the windows. It smelt like urine unfortunately. It is a lovely spot, location wise and I am sure the first floor rooms are lovely, if you can get one. Overall disappointed with the lack of communication and the fact that we had to pay for a room we did not get.
Sarah
Stayed 1 night in Jan 2025