2/10 Terrible
Diann
11 Dec 2024
Disliked: Staff & service
What a Diaster
Annoyed I stayed at this establishment several times in the pass amd had no issues. Today when i arrived they said they donot take my credit card. They said they donot take prepaid credit card . My credit card was a regular pay pal credit card.I had payed already online and it took my money .I had to call customer service to request a refund as the hotel said they was going to cancel my reservation. I called customer service and they said the room was non refundable and it went through on my card already.So I had to explain the situation at the hotel to the customer service and then they had to put me on hold to call hotel.Long story short a waste of a trip as I couldnt get another hotel room with my credit card because to get the refund it takes 7-14 days and the credit card company flag card for fraud as i had just booked a hotel so booking another one especially at a different place got it flagged. Long night of back and forth with customer services .
Diann
Stayed 1 night in Dec 2024