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Best Western InnSuites Phoenix Hotel & Suites

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Best Western InnSuites Phoenix Hotel & Suites

Lobby
Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Outdoor pool

Reviews

8.4 out of 10

Very good

Popular amenities

  • Pet-friendly
  • Housekeeping
  • Gym

Explore the area

Map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Phoenix Mountains Preserve
    6 min drive
  • Wrigley Mansion
    7 min drive
  • Piestewa Peak
    8 min drive
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    16 min drive

Room options

View all photos for Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Double Bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Junior Suite, 1 Double Bed, Non Smoking

  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 King Bed, Non Smoking, Refrigerator & Microwave (Oversized Room;with Sofabed)

  • Sleeps 3
  • 1 King Bed

View all photos for Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 3
  • 2 Double Beds

View all photos for Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 Queen Bed, Non Smoking

Combined shower/bathtub, free toiletries, hair dryer, towels

Junior Suite, 1 Queen Bed, Non Smoking

  • Sleeps 2
  • 1 Queen Bed

View all photos for Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

Combined shower/bathtub, free toiletries, hair dryer, towels

Suite, 1 Queen Bed, Non Smoking, Refrigerator & Microwave (Living Room)

  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Studio, 1 King Bed, Accessible, Non Smoking

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Standard Studio, 1 King Bed, Accessible, Non Smoking

  • Sleeps 2
  • 1 King Bed

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About the area

Phoenix

With a stay at Best Western InnSuites Phoenix Hotel & Suites in Phoenix (Camelback East), you'll be within a 15-minute drive of Phoenix Convention Center and Biltmore Fashion Park. .This hotel is 10.8 mi (17.3 km) from Mayo Clinic Hospital and 15 mi (24.1 km) from Arizona State University.

What's nearby

  • Phoenix Mountains Preserve - 6 min drive
  • Arizona Biltmore Resort - Links Course - 6 min drive
  • Biltmore Fashion Park - 7 min drive
  • Arizona Biltmore Resort - Adobe Course - 8 min drive
  • Grand Canyon University - 12 min drive

Getting around

  • Glendale Ave / 19th Ave Station - 7 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 16 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪McDonald's - ‬4 min drive
  • ‪Aunt Chiladas Squaw Peak - ‬16 min walk
  • ‪Luci's at the Orchard - ‬3 min drive
  • ‪Zoyo Neighborhood Yogurt - ‬3 min drive

About this property

Best Western InnSuites Phoenix Hotel & Suites

Phoenix hotel in Camelback East with free breakfast and a fitness center
Best Western InnSuites Phoenix Hotel & Suites offers 120 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a spa tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 120 guestrooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, a spa tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
A complimentary full breakfast is served daily from 6:30 AM to 10:00 AM.
Featured amenities include a business center, limo/town car service, and express check-out. Free self parking is available onsite.
A complimentary full breakfast is served each morning between 6:30 AM and 10:00 AM.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available
  • Limo/town car service

Food and drink

  • Free full breakfast available daily 6:30 AM–10:00 AM

Things to do

  • Fitness centre
  • Outdoor pool
  • A hot tub

Family friendly

  • Free cots/infant beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge

Conveniences

  • Vending machine
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Laundry facilities
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Handrails in stairwells
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • Designated smoking areas
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Free cots/infant beds
  • Pillow-top mattress

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shower/bath combination
  • Towels

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave
  • Fridge

More

  • Access via exterior corridors
  • Free newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival
For more details, please contact the property using the information on the booking confirmation
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 33.77 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Property is also known as

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Best Western InnSuites Phoenix Hotel & Suites Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 480 out of 1003 reviews" "
Rating 8 - Good. 296 out of 1003 reviews" "
Rating 6 - Okay. 128 out of 1003 reviews" "
Rating 4 - Poor. 57 out of 1003 reviews" "
Rating 2 - Terrible. 42 out of 1003 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

6/10 Okay

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Safe place to stay
This is a fine hotel, but the Wi-Fi was out in the rooms and I stayed multiple nights and they didn’t have an ETA on when it was gonna be repaired and my bed was like falling down a little bit compared to the other bed. I don’t know what was going on with that, but the people were very friendly. It was clean and it’s a good location to jump on the freeway.
Stayed 1 night in Sep 2024

10/10 Excellent

Lynda

Stayed 3 nights in Aug 2024

8/10 Good

Chansak

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast, clean and well equipped room.
Stayed 1 night in Sep 2024

6/10 Okay

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Mary

Very clean and contemporary lobby and room. Comfortable beds, nice shower. Nice breakfast included. We did not have a chance to use the pool or jacuzzi but we’re happy they had them. Would definitely stay there again.
Stayed 2 nights in Sep 2024

8/10 Good

Frank

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

6/10 Okay

James

Disliked: Staff & service
Stayed 5 nights in Sep 2024

6/10 Okay

Wonkyun

Stayed 1 night in Sep 2024

10/10 Excellent

Isac

Liked: Property conditions & facilities
Stayed 1 night in Sep 2024

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
We were there for a business trip and when checking in they informed us that they didn’t have WiFi. We wanted a refund as we can’t work from our room without WiFi.
Stayed 2 nights in Sep 2024

6/10 Okay

Tara

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed here for temp place when moved
The room was a standard room. One of beds was kind of collapsed a bit and the room Wi-Fi was out, other than that it’s a good place priced fairly.
Stayed 1 night in Sep 2024

10/10 Excellent

Tara

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2024

4/10 Poor

Nisheeth

Disliked: Staff & service, amenities, property conditions & facilities
Receptionist (an African American lady, don’t remember the name) was frowny faced, not happy I interrupted her lounging on the couch to be checked in. Got a room next to housekeeping supplies room, non stop banging of door and rolling of carts since 5 am. That in addition to coyotes howling, didn’t get much sleep. Breakfast was ok. Won’t stay again.
Stayed 1 night in Sep 2024

6/10 Okay

Clifford

Stayed 3 nights in Aug 2024

8/10 Good

Robert

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
This does the trick but a little upkeep in the bathroom of the room we stayed in would be helpful.
Stayed 2 nights in Sep 2024

6/10 Okay

Jeffrey

Stayed 2 nights in Sep 2024

10/10 Excellent

Raul

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

6/10 Okay

Lauren

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Breakfast was terrible. Coffee machine not working. Food options empty. Room bathroom very small. Ice machine not operable. Staff was pleasant, though.
Stayed 2 nights in Aug 2024

10/10 Excellent

Edward

Stayed 1 night in Sep 2024

10/10 Excellent

John

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was amazing
Stayed 5 nights in Sep 2024

2/10 Terrible

Tim

Stayed 1 night in Sep 2024

4/10 Poor

Perry Lee

Travelled with group
Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
The shower was disgusting and looked moldy.
Stayed 1 night in Aug 2024

10/10 Excellent

Virginia

Travelled with family, Travelled with group
Liked: Amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

6/10 Okay

Susan

Travelled with partner
Disliked: Property conditions & facilities
We have stayed at this hotel before, and found it to be a good value. We were rather disappointed this time. There was no coffee available over the weekend, and the complimentary breakfast was paltry - they ran out of everything before 8am, and didn't replenish it. The pool was decent, although the towels provided were kind of a joke. The entire facility could use some TLC. I'll think twice before I stay here again.
Stayed 4 nights in Sep 2024

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Maybe I caught them on a bad week. The reviews you're seeing about no wi-fi in the rooms are accurate as of 9/5/24, and cell reception there is poor, so even turning your phone into a hotspot may not work. One of the hotel staff assured me that problem is going to be resolved within a week. The other thing that I frankly have never seen anywhere was that the breakfast setup -- which was actually well above average on my first morning -- had NO coffee or juice to drink (other than cranberry juice) for two consecutive days. The only choices were cranberry juice (does ANYONE like cranberry juice?) or water. Disappointing. Finding anyone at the front desk was a hit or miss proposition. And the reason I know that is because I had to go back to the desk THREE times in four days to get my room key reset. I'm very careful not to store the key/card near my cell phone, so the failure was not mine. I will look elsewhere next time. Which is too bad, because it's a superb location -- easy in, easy out, close to major highways, the neighborhood seemed OK, VERY comfortable bed and pillows, and the property was quiet at night. Generally speaking, I've had decent stays at Best Westerns (I work for a non-profit and am always seeking moderately priced locations); perhaps I just caught this particular one on a bad week. But if you need wi-fi in your room, MAKE SURE TO CALL AHEAD and see if they have resolved that problem.
Stayed 4 nights in Sep 2024