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SureStay InnSuites Phoenix Hotel & Suites by Best Western

2.5 star property

Photo gallery for SureStay InnSuites Phoenix Hotel & Suites by Best Western

Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Outdoor pool
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board
Combined shower/bathtub, free toiletries, hair dryer, towels
Pillow-top beds, in-room safe, blackout curtains, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning

Explore the area

View map
1615 E Northern Ave, Phoenix, AZ, 85020
  • Place, Irene's Tap Room
    ‪10 min walk‬
  • Place, Arizona Canal
    ‪17 min walk‬
  • Place, Biltmore Fashion Park
    ‪8 min drive‬
  • Airport, Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪20 min drive‬

Room options

Standard Room, 1 King Bed, Non Smoking

8.8 out of 10
Excellent
(9 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Standard Room, 2 Double Beds, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 3
  • 2 Double Beds
  • Free Wi-Fi

Standard Room, 2 Queen Beds, Non Smoking

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

Standard Room, 1 King Bed, Accessible, Non Smoking

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 Double Bed, Non Smoking (Living Room)

  • 1 bedroom
  • Sleeps 2
  • 1 Double Bed
  • Free Wi-Fi

View all photos for Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

Suite, 1 King Bed, Non Smoking (Living Room;Larger Room; Sofabed)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

Suite, 1 Queen Bed, Non Smoking (Living Room)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

Suite, 1 Queen Bed, Non Smoking (Living Room;with Sofabed)

  • 1 bedroom
  • Sleeps 3
  • 1 Queen Bed
  • Free Wi-Fi

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About the area

Phoenix

With a stay at SureStay InnSuites Phoenix Hotel & Suites by Best Western in Phoenix (Camelback East), you'll be within a 15-minute drive of Phoenix Convention Center and Chase Field. .This hotel is 7.3 mi (11.8 km) from Grand Canyon University and 10.8 mi (17.3 km) from Mayo Clinic Hospital.

What's nearby

  • Irene's Tap Room - 10 min walk - 0.9 km
  • Arizona Canal - 17 min walk - 1.5 km
  • Biltmore Fashion Park - 8 min drive - 6.4 km
  • Phoenix Zoo - 22 min drive - 25.9 km
  • Desert Botanical Garden - 23 min drive - 26.7 km

Getting around

  • Northern Ave / 19th Ave Station - 8 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 16 min drive

Restaurants

  • ‪McDonald's - ‬2 min drive
  • ‪Aunt Chiladas Squaw Peak - ‬16 min walk
  • ‪Arizona American Italian Club - ‬20 min walk
  • ‪R.T. O'Sullivans Sports Bar & Grill - ‬10 min walk
  • Panda Express

About this property

SureStay InnSuites Phoenix Hotel & Suites by Best Western

SureStay InnSuites Phoenix Hotel & Suites by Best Western offers 120 accommodations, which are accessible via exterior corridors and feature safes and complimentary newspapers. Beds feature pillowtop mattresses. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include shower/tub combinations, complimentary toiletries, and hair dryers.

This Phoenix hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Flat-screen televisions come with cable channels. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

An outdoor pool and a hot tub are on site. Other recreational amenities include a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Make yourself at home in one of the 120 guestrooms featuring refrigerators and flat-screen televisions. Your room comes with a pillowtop bed. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.
Be sure to enjoy recreational amenities, including an outdoor pool, a hot tub, and a fitness center. Additional features at this hotel include complimentary wireless internet access, concierge services, and a television in a common area.
Continental breakfasts are available daily from 6:30 AM to 9:30 AM for a fee.
Featured amenities include a business center, limo/town car service, and express check-out. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:30 AM.

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily continental breakfast available 6:30 AM to 9:30 AM for a fee

Things to do

  • Gym
  • Hot tub
  • Outdoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Vending machine
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • Business centre
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Handrails in stairways
  • No lift
  • Pool hoist on site
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 2 floors
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in start time: 4 PM; Check-in end time: 3:00 AM
Early check-in subject to availability
Early check-in fee: USD 30
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Early check-in is allowed based on room availability.

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 33.77 per accommodation, per day
Service animals are welcome, and are exempt from fees
Welcoming dogs only
2 total (up to 80 lbs per pet)
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Pet fee: USD 33.77 per accommodation, per day
  • Service animals are exempt from fees
  • Early check-in fee: USD 30 (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators
Pool access available from 7:00 AM to 10:00 PM

Property is also known as

Best Western Hotel Phoenix
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SureStay InnSuites Phoenix Hotel & Suites by Best Western Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 398 out of 1005 reviews
Rating 8 - Good. 251 out of 1005 reviews
Rating 6 - Okay. 188 out of 1005 reviews
Rating 4 - Poor. 96 out of 1005 reviews
Rating 2 - Terrible. 72 out of 1005 reviews

8.0/10

Cleanliness

8.2/10

Staff & service

7.0/10

Amenities

7.4/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Susan

Liked: Cleanliness, amenities, property conditions & facilities
Spotless room, friendly staff
Stayed 3 nights in Feb 2026
Verified

8/10 Good

Noel

Liked: Cleanliness, amenities, property conditions & facilities
Comfortable place to eat
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Good location for our needs. Breakfast - limited bland offerings
Stayed 2 nights in Mar 2026
Verified

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was wonderful here, it was clean and in a safe area, welcoming to pets with a little grass area, easy in and out and everyone was nice!
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Charles

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful, cozy room, friendly staff
Stayed 3 nights in Dec 2025
Verified

8/10 Good

Pamela

Liked: Cleanliness
Room and staff were fine
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Tim J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very comfortable
Stayed 1 night in Feb 2026
Verified

6/10 Okay

Christine

Liked: Cleanliness, staff & service
Great staff. Not a full breakfast.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

HECTOR

Liked: Cleanliness, amenities, property conditions & facilities
Room was clean. Staff friendly. Would stay here again. Thank you.
Stayed 1 night in Feb 2026
Verified

8/10 Good

William

Liked: Cleanliness, property conditions & facilities
Easy check in
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Chadwick

Liked: Cleanliness, amenities, property conditions & facilities
Staff were super friendly, room was clean and comfortable. Nice view of Lake Mead from the balcony. The hotel was not a resort and glitzy like those in the strip, it was affordable, clean, and convenient. Hoover dam was just 4 minutes away and Las Vegas was only 20 minutes down the interstate. Would recommend to anyone and will be staying here next time I’m in the area.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Linda

Liked: Cleanliness, amenities, property conditions & facilities
I was very impressed. It had a comfortable setting. Thank you.
Stayed 1 night in Feb 2026
Verified

8/10 Good

LORENA

Liked: Amenities
Room was not spotless but it was good enough for the few hours we stayed. We had to ask for toilet paper and towels when we got there. Continental breakfast was okay. Its a good place to stay when you are only there to sleep, get a quick breakfast and get back on the road.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

joohee

Disliked: Amenities, property conditions & facilities
Room
Stayed 2 nights in Feb 2026
Verified

8/10 Good

Lori

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was clean. The continental breakfast was minimal. The housekeeping staff did not come to clean my room/ make my bed for the duration of my 3 night stay. The property is nice and quiet.
Stayed 3 nights in Mar 2026
Verified

6/10 Okay

Kevin

Liked: Cleanliness, amenities
Credit the owners for trying to update this property- somewhat successfully but don’t expect a lot of amenities here. Nice people at the check-in desk.
Stayed 1 night in Feb 2026
Verified

4/10 Poor

Yevette

Liked: Staff & service
Disliked: Cleanliness, amenities
Hotel is old, ac do not work the greatest, we had a running toilet and the hot water was only ever warm. For the cost per night I would recommend spend a little more and stay at a nicer place. Friendly staff, but not worth the stay. Would not stay here again.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Itsia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely view of mountains!
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had some apprehensions as I approached the property late the first evening at check in. By the next day I couldn't have been more wrong. Everything (room, bed, sheets, bathroom/shower, lobby, pool) was very clean and in great condition. The staff was also very friendly and helpful. As mentioned prior, I was very impressed with the cleanliness of the bed & sheets as well as the pool. I would definitely recommend and would absolutely stay here again.
Stayed 5 nights in Feb 2026
Verified

8/10 Good

Yvonne

Liked: Cleanliness, amenities, property conditions & facilities
This hotel is clean and decent, it may not look like that from the outside but it was clean. I think the bathroom matainance could have been a little better but it was ok.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Diane

Liked: Cleanliness, staff & service, property conditions & facilities
The desk clerk was very helpful
Stayed 2 nights in Dec 2025
Verified

6/10 Okay

Katherine

Liked: Cleanliness, staff & service
Bedroom area was clean and the bed was comfortable. The bathroom was clean, but the facilities were not in great condition. The gym was very limited, and some of the machines didn't work. Breakfast was basic, but fine.
Stayed 1 night in Feb 2026
Verified

6/10 Okay

DANIEL

the room was just OK, could not get the access key to work, had to have staff let us in each time we wanted in.
Stayed 1 night in Feb 2026
Verified

8/10 Good

Brian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place to sleep and location was great for our plans
Stayed 1 night in Feb 2025
Verified

8/10 Good

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel
Stayed 2 nights in May 2025