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HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

2.0 star property

Photo gallery for HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Studio, 2 Double Beds, Non Smoking (Larger Room)
Lobby
Free WiFi, bed sheets
Exterior
Studio, 1 King Bed, Non Smoking (Larger Room)

Reviews

4.2 out of 10

Popular amenities

  • Pool
  • Air conditioning
  • Kitchen
  • Laundry
  • Parking included
  • Free WiFi

Explore the area

Map
11211 N Black Canyon Hwy, Phoenix, AZ, 85029
  • Castles N' Coasters
    ‪4 min drive‬
  • Metrocenter
    ‪4 min drive‬
  • Grand Canyon University
    ‪11 min drive‬
  • Phoenix, AZ (PHX-Sky Harbor Intl.)
    ‪24 min drive‬

Room options

View all photos for Studio, 1 Queen Bed, Non Smoking

Free WiFi, bed sheets

Studio, 1 Queen Bed, Non Smoking

  • 18 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio, 1 King Bed, Non Smoking (Larger Room)

Free WiFi, bed sheets

Studio, 1 King Bed, Non Smoking (Larger Room)

  • 18 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Studio, 2 Double Beds, Non Smoking (Larger Room)

Studio, 2 Double Beds, Non Smoking (Larger Room)

Studio, 2 Double Beds, Non Smoking (Larger Room)

  • 18 sq m
  • Sleeps 4
  • 2 Double Beds

Similar properties

Exterior

HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

  • Parking included
  • Free WiFi
  • Air conditioning
  • Laundry
2.1 out of 5, (1007)
The price is NZ$258
for 1 room
includes taxes & fees
28 Mar - 29 Mar
HomeTowne Studios by Red Roof Phoenix - Dunlap Ave

About the area

Phoenix

With a stay at HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway in Phoenix (North Mountain), you'll be within a 15-minute drive of Grand Canyon University and Happy Valley Towne Centre. .This hotel is 12.9 mi (20.8 km) from Phoenix Convention Center and 13.3 mi (21.5 km) from Chase Field.

What's nearby

  • Castles N' Coasters - 4 min drive - 3.9 km
  • Metrocenter - 4 min drive - 3.8 km
  • Arizona State University-West Campus - 5 min drive - 5.3 km
  • Grand Canyon University - 11 min drive - 12.6 km
  • Biltmore Fashion Park - 17 min drive - 18.8 km

Getting around

  • 19th Avenue/ Dunlap Station - 6 min drive
  • Phoenix Sky Harbor Intl. Airport (PHX) - 24 min drive

Restaurants

  • ‪In-N-Out Burger - ‬16 min walk
  • ‪Raising Cane's Chicken Fingers - ‬14 min walk
  • ‪Chick-fil-A - ‬4 min drive
  • ‪Texas Roadhouse - ‬19 min walk
  • ‪Olive Garden - ‬14 min walk

About this property

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway

Hotel in Phoenix with free parking
HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway offers 133 air-conditioned accommodations, which are accessible via exterior corridors and feature complimentary toiletries. 32-inch flat-screen televisions come with cable channels. Kitchenettes offer full-sized refrigerators/freezers, stovetops, and microwaves. Rooms have partially open bathrooms. Bathrooms include showers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include phones along with free local calls (restrictions may apply). Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.

Children under 17 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 133 air-conditioned rooms featuring kitchenettes with full-sized refrigerators/freezers and stovetops. 32-inch flat-screen televisions with cable programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include microwaves, as well as phones with free local calls.
Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a banquet hall.
Featured amenities include multilingual staff, laundry facilities, and a vending machine. Free self parking is available onsite.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available

Things to do

  • Outdoor pool

Family friendly

  • Fenced pool
  • In-room full-sized refrigerator/freezer
  • In-room kitchenette
  • In-room microwave
  • Laundry facilities
  • Outdoor pool

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • Meeting rooms

Outdoors

  • Pool loungers
  • Pool umbrellas

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • No lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with cable channels

Food and drink

  • Full-sized refrigerator/freezer
  • Hob
  • Kitchenette
  • Microwave

More

  • Access via exterior corridors
  • Air conditioning
  • Free local calls
  • Heating
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 21

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
Late check-out fee: USD 20.00

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
This property does not provide dishware in the rooms. Cookware, dishware, and utensils are available for a surcharge or guests may bring their own.
This property allows guests 18 or over to check in with valid military ID.

Access methods

Front desk (limited hours)

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
3 children, up to the age of 21 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: USD 100 per accommodation, per stay

We have included all charges provided to us by the property.

Optional extras

  • Late check-out fee: USD 20.00 (subject to availability)
  • Housekeeping fee: USD 10 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Only bookings from non-local guests are accepted; guests whose residence is within 10 mi (16 km) of the property will not be allowed to check in
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Pets must be declared at check-in. Guests bringing 1 pet will not be charged pet fees. The listed pet fee in the Fees section applies only if guests bring 2 or more pets. Pets must be leashed in public areas of the property. Guests are expected to clean up after their pet.
This property’s full housekeeping service is provided every 14 days. Partial service, consisting of bed sheets exchange and trash removal, is provided every 7 days. Additional housekeeping is available for the listed fee amount per requested service.

We should mention

This property does not have elevators
Pool access available from 10:00 AM to 7:00 PM
Alcohol is not served at this property
Children under 17 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Crosslands Phoenix Metro Black Canyon Highway Hotel
Crosslands Metro Black Canyon Highway Hotel
Crosslands Phoenix Metro Black Canyon Highway
Crosslands Metro Black Canyon Highway
HomeTowne Studios Phoenix Black Canyon Highway Hotel
HomeTowne Studios Black Canyon Highway Hotel
HomeTowne Studios Phoenix Black Canyon Highway
HomeTowne Studios Black Canyon Highway
Extended Stay America Phoenix Metro Black Canyon Hwy.
Towne Stuos Black Canyon High
HomeTowne Studios Phoenix Black Canyon Highway
HomeTowne Studios Phoenix Black Canyon Highway by Red Roof

HomeTowne Studios by Red Roof Phoenix - Black Canyon Highway Reviews

Reviews

4.2
Rating 10 - Excellent. 130 out of 1007 reviews
Rating 8 - Good. 78 out of 1007 reviews
Rating 6 - Okay. 87 out of 1007 reviews
Rating 4 - Poor. 123 out of 1007 reviews
Rating 2 - Terrible. 589 out of 1007 reviews

4.0/10

Cleanliness

5.2/10

Staff & service

3.6/10

Amenities

3.8/10

Property conditions & facilities

4.0/10

Eco-friendliness

Reviews

2/10 Terrible

ELOY ANTONIO

They could not provide me with a t Room. Please contact me
Stayed 1 night in Dec 2024

2/10 Terrible

James

Disliked: Cleanliness, staff & service, property conditions & facilities
There were roaches in the room. In the bathroom, there was a hole in the wall in the corner where the roaches were coming out of. There were no garbage cans in the room.
Stayed 1 night in Dec 2024

2/10 Terrible

Ralph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nasty dirty rooms
The experience was horrible...first off the first room I checked into 352 was not clean bed looked slept in floors dirty and a fast food sack on the table. Second room I checked into 367 the bed look slept on, floors dirty no towels in room and a empty liquor bottle on counter and one pillow...I noticed on Wednesday they took my $100 deposit and I want a reimbursement
Stayed 1 night in Dec 2024

2/10 Terrible

Ricardo

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Cockroaches running around the kitchen and bathroom, some dead other alive.
Stayed 2 nights in Nov 2024

2/10 Terrible

Lauren

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This place is absolute disgusting
We found out when we got there that theres an 100 dollar deposit for the room, which cost more than the actual room itself. It smelled like smoke and had cigarette burn stains on every surface. There were holes in the walls, and the bathroom was disgusting. We had to wait for over 4 hours to get towels since there weren't any in the room.
Stayed 1 night in Dec 2024

2/10 Terrible

Jammie, Las Vegas

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We would like to definitely cancel our stay. We checked in and they gave us room 104 which the door very bent and very damaged, there where no linens, blankets, air condition was not getting cold, it smelled like smoke which should have been smoke free. The outside smelled like urine. We felt very unsafe. We got moved to room 269, the door looked damage again, blanket was stained with something. Room smelled musky and mildew (very unhealthy). Felt again very unsafe for ourselves and we didn't know if our vehicle would be broken into. There were cars watching us for a while before they left. We would be asking for a full refund. We immediately booked another hotel due to this. Feeling unsafe wasn't the way we wanted to be.
Stayed 2 nights in Dec 2024

10/10 Excellent

Robert

Stayed 1 night in Nov 2024

2/10 Terrible

Julia

Disliked: Property conditions & facilities
We had our Prius breaked down half way to the hotel. The tow truck came after1 and a half and took us to prius dealership at 11 pm and at 11:20 we were left at by the courteous driver at Red Roof. Everything was locked; nobody to answer or open the door. We were with all our luggages, tired and frustrated in the middke of the night. Very unhappy and appalled by the situation. We request a refund.
Stayed 1 night in Dec 2024

6/10 Okay

kristin

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Overcharged and deposit not returned
Our stay was good to begin with but ended bad.I checked in with my son and his support cat.Everything went fine at check-in, informed them of the pet, advised I had paperwork for him as a support animal and paid the fees. Due to repair work on our home I had to extend our stay several times. The lady that helped us at check in and helped us the first two extensions was very nice and convinced me to extend directly through them when needed instead of on hotels.com and I would still get the discounted rate. She provided that discounted rate those first two extensions. The third time the manager was on duty, and not give me the discounted rate and advised we could not have my sons support animal stay because they do not allow any pets other than dogs. I said I understood and had the cat stay with family elsewhere. The 4th extension the manager again did not give me the discounted rate so we ended up moving to a new Hotel chain. I was told I would get the deposit that was charged on my card at time of check-in Within three to five business days. I gave it 10 business days and still did not get my deposit back. To this day I still have not received the deposit.
Stayed 1 night in Nov 2024

6/10 Okay

DeAnna

Liked: Staff & service
It was alright. However i was supposed to get my deposit back and havent received it and the manager wont call me back after leaving messaged.
Stayed 1 night in Nov 2024

2/10 Terrible

Luis

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
extremely dirty -filthy bathroom, bed sheets filled with multiple cigarrette burns,
Stayed 1 night in Nov 2024

10/10 Excellent

priyanka

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 1 night in Nov 2024

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2024

2/10 Terrible

Rosa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

2/10 Terrible

Briana

Stayed 1 night in Nov 2024

6/10 Okay

michael

Liked: Cleanliness, staff & service
People in parking lot
Stayed 8 nights in Nov 2024

4/10 Poor

Giovanni

Disliked: Cleanliness, staff & service
Stayed 1 night in Nov 2024

2/10 Terrible

Steven

Stayed 1 night in Nov 2024

10/10 Excellent

Lindsey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2024

2/10 Terrible

Shakeema

Travelled with family and small children, Business traveller
Disliked: Cleanliness, property conditions & facilities
I would not recommend this property to my worst enemy. Rooms smell like cig smoke, rooms are DIRTY the bathtub is filthy! I mean gross. Second room was worse so I ran back to first room with cig burns etc!
Stayed 3 nights in Nov 2024

2/10 Terrible

Xavier

Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible place to stay. Dirty and unsafe not even free is worth it
Stayed 1 night in Nov 2024

8/10 Good

jennifer

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a nice play to stay and you can't beat the price !! It's very clean and the room is a good size. It's in a convenient location, not too good for walking since it's located on the access road off the highway but if you have a car or can Uber then everything you need is right around you as far as food shopping, dining out or pretty much anything else you need including the light rail and transit center. The staff is awesome too, everyone is really nice and down to earth!
Stayed 1 night in Nov 2024

8/10 Good

DeAnna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2024

2/10 Terrible

Shivahn

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DO NOT STAY HERE NO MATTER WHAT!
DO NOT STAY HERE NO MATTER WHAT!! I was delayed due to traffic and attempted to call the property. I was unable to get through to someone until 20 mins after check in time. The rep informed me that they cancelled my reservation and claimed to have tried to contact me which they did NOT. i was told they would give me back my money since they cancelled my reservation. I was one of 3 other people trying to check in and could not get into the lobby. Mind you, when I called the prompt recording stated the office is open 24/7. So I had to try and find something late at night with my two kids. The next morning very early I contacted the property to check into the room I originally reserved and was not only told they cancelled my reservation and could not allow me to check in, but that they didn't even reserve the correct room for me if I had been able to check in the night before. I reserved a two bedroom and they were going to check me into a 1 bed king room. This associate also said I would be able to get a refund through hotels.com. I then started the refund process through hotels.com and the hotel denied my refund. They lied about everything including admitting that they didn't even reserve the correct room type for me. This hotel is shady and unprofessional. Do not give them your money! Stay somewhere else and save yourself a headache.
Stayed 3 nights in Nov 2024

4/10 Poor

Bob, Parker

Disliked: Cleanliness, property conditions & facilities
Arrived in the looby to find other parties standing in line for towels. I had a reservation through Expedia and was told that could not be possible as the property was full(a Nascar event in Phoenix that weekend). I called Expedia back, who said they would get the reservation approved, and, after many questions, clerk left the front desk saying he guessed the room was ready. While the sign behind the desk said the property had a no pets policy, en route to my room I passed a couple with 2 Pit Bulls, and, another couple with 2 Dobermans. I looked upstairs to check the location of the room, it was next to a window decorated with Christmas lights and Sanat wrapping covering the front door. I got upstairs to find this door open with a number of people partying inside the unit. The draperies were open to the door I opened, the unit's bed had not been made, there were not any towels, and, the dining room chairs were atop the table.I saw both a private security and police car circling the property on my way back to the office to say I could not stay there. Also, very noisey as property on a frontage road next to the what appeared to be 10 lane Black Canyon expressway.
Stayed 3 nights in Nov 2024