2/10 Terrible
Naoki, San Jose
Travelled with family, Business traveller
30 Oct 2024
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is an outdated motel that used to be a “resort” hotel decades ago. You do not want to believe those professionally taken photos on the website, deceiving you. The rooms are old and cheap, somewhat creepy in the evening.
In addition, a valuable belonging ($130 worth) I left behind on the desk in the room was taken away by a house keeper, never made it to Lost & Found.
It took me 6 calls in 4 days to find out since all persons at front desk never called back after they said they would… Finally, after 4 days of check-out, I was told it was not brought in, and that’s what it is by the manager (Cathy).
I admit that leaving something behind was my fault, yet a decent hotel with some class and hospitality would not allow this experience to their guests, nor treating the customers in the way they did… It is a 1.5 star large motel.
Charging “resort fee” for this (also, pool is closed, bar is closed, restaurant in the backroom, patio is covered by the pool construction dust) is the premier you are paying for…
I would never let my family or friends stay here, and those who read this can benefit from risking your biz/leisure travel suffer the harm. Avoid risk; There are other reputable hotels in the area, much closer to Scottsdale downtown, etc.
BEWARE, fellow travelers.
Naoki
Stayed 3 nights in Oct 2024
