this is a great resort on a lovely private beach. the Beachfront Villas are the rooms to stay in. Spacious, private, good air circulation and a fantastic view. The staff are friendly and helpful but there is a problem with management. There simply aren't enough staff who can communicate in English. This may not seem necessary at a resort in Vietnam, but the clientele are largely Swedish, German, French, English with some North Americans. Everyone communicates in English and when the staff can not understand your request or problem this exacerbates a situation and makes a small problem, a large one. For example, we called to ask how to lower the speed on the overhead fan. A simple request but the staff could not understand what we were asking and after attempting many different ways to communicate the problem, i just retreated in frustration. We spend a fair amount of time scouring the room for a switch and finally found one behind a small lamp table, out of the way and turned the fan down. Simple problem that became frustrating one. We had a number of issues like this. Two staff who really did stand out are Gabby, a Lithuanian who is fluent in English and was a great help,, and Peter, a local who was also fluent in English and had a great sense of humour and responsibility towards the hotel. The hotel needs more staff like them.
Even with the communication issues, we would still highly recommend this resort because all the good outweighed the bad.