I recently had a highly disappointing experience at "The Shells Resort and Spa" in Phu Quoc, Vietnam. Despite being advertised as a luxurious 5-star hotel, the reality was a stark contrast. The cleanliness was severely lacking, with evident signs of neglect – from mold in the shower and bath to pervasive cracks in the walls. The rusty steel fixtures left unsightly rust marks on various surfaces.
The promotional pictures are misleading, showcasing a beauty that the actual hotel doesn't live up to. Having paid over $1000 (AU) for a 4-night stay, we expected a certain standard, but this turned out to be one of the worst hotels we've encountered in Vietnam. Dishearteningly, we decided to check out within an hour of checking in.
To add to the disappointment, our 4-night stay was prepaid, and the hotel is currently refusing to refund our money our meet us somewhere half-way. This experience has left a bitter taste, and I strongly advise against choosing "The Shells Resort and Spa" if you seek a truly enjoyable and clean stay in Phu Quoc.