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Pullman Phuket Panwa Beach Resort

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Pullman Phuket Panwa Beach Resort

2 outdoor pools, open 7 AM to 7 PM, free pool cabanas, pool umbrellas
Villa, 1 King Bed, Beachfront | Beach/ocean view
Poolside bar
2 bars/lounges, swim-up bar, poolside bar, beach bar
Yoga

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
  • Hot tub
  • Pet-friendly
  • Bar
  • Breakfast available
  • Room service

Explore the area

Map
44/5 Moo 8 Sakdidesh Road, Wichit, Phuket, 83000
  • Phuket Aquarium
    14 min walk
  • Ao Yon Beach
    14 min walk
  • Chalong Bay
    17 min walk
  • Phuket (HKT-Phuket Intl.)
    62 min drive

Room options

View all photos for Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

Deluxe Room, 1 King Bed, Sea View

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 1 King Bed

View all photos for Villa, 1 King Bed, Sea View

Villa, 1 King Bed, Sea View

Villa, 1 King Bed, Sea View

  • 150 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Villa, 1 King Bed, Garden View

Villa, 1 King Bed, Garden View

Villa, 1 King Bed, Garden View

  • 150 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 2 Single Beds

Wardrobe

Deluxe Room, 2 Single Beds

  • 50 sq m
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 2 Single Beds, Sea View

1 bedroom, premium bedding, down duvets, minibar

Deluxe Room, 2 Single Beds, Sea View

  • 50 sq m
  • Sea view
  • Sleeps 3
  • 2 Twin Beds

View all photos for Deluxe Room, 1 King Bed

Wardrobe

Deluxe Room, 1 King Bed

  • 50 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Family Suite, 1 Bedroom, Balcony, Garden View

1 bedroom, premium bedding, down duvets, minibar

Family Suite, 1 Bedroom, Balcony, Garden View

  • 70 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed, Balcony (overlooking Andaman Sea)

Deluxe Suite, 1 King Bed, Balcony (overlooking Andaman Sea)

Deluxe Suite, 1 King Bed, Balcony (overlooking Andaman Sea)

  • 115 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite, 1 Bedroom, Sea View

Junior Suite, 1 Bedroom, Sea View

Junior Suite, 1 Bedroom, Sea View

  • Sleeps 4
  • 1 Double Bed

View all photos for Villa, 1 King Bed, Beachfront

Villa, 1 King Bed, Beachfront

Villa, 1 King Bed, Beachfront

  • 150 sq m
  • Sea view
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed with Sofa bed, Balcony (Family)

Deluxe Room, 1 King Bed with Sofa bed, Balcony (Family)

Deluxe Room, 1 King Bed with Sofa bed, Balcony (Family)

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

Similar properties

Exterior

The Westin Siray Bay Resort & Spa, Phuket

Pool
Hot tub
All-inclusive
Spa
4.4 out of 5, Excellent, (925)
The price is NZ$588
for 1 room
includes taxes & fees
5 Jan - 6 Jan
The Westin Siray Bay Resort & Spa, Phuket

About the area

Wichit

With a stay at Pullman Phuket Panwa Beach Resort in Wichit (Cape Panwa), you'll be within a 5-minute drive of Phuket Aquarium and Chalong Bay. .This beach resort is 7 mi (11.3 km) from Phuket Weekend Market and 7.7 mi (12.4 km) from Central Festival Phuket Shopping Center.
View more Resorts in WichitOpens in a new window

What's nearby

  • Phuket Aquarium - 14 min walk
  • Ao Yon Beach - 14 min walk
  • Chalong Bay - 17 min walk
  • Panwa Beach - 6 min drive
  • Rawai Beach - 33 min drive

Getting around

  • Phuket Intl. Airport (HKT) - 62 min drive

Restaurants

  • ‪Tu Bar Sri Panwa - ‬13 min walk
  • ‪Baba Nest - ‬3 min drive
  • ‪Baba Poolclub Phuket Restaurant - ‬19 min walk
  • ‪The Habita, Sri panwa - ‬16 min walk
  • The Junction

About this property

Pullman Phuket Panwa Beach Resort

Luxury resort on the beach, with 2 outdoor pools
Pullman Phuket Panwa Beach Resort offers 211 air-conditioned accommodations with DVD players and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. Beds feature down comforters and premium bedding. A pillow menu is available. Guests can make use of the in-room refrigerators and coffee/tea makers. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, rainfall showerheads, and hydromassage showerheads. Bathrooms are also outfitted with bathrobes, slippers, and bidets.

49-inch Smart televisions come with premium satellite channels. Business-friendly amenities include desks, complimentary newspapers, and phones. Additionally, rooms include safes and complimentary bottled water. Irons/ironing boards, change of towels, and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor swimming pools and 2 spa tubs are on site. In addition to a children's pool, other recreational amenities include a waterslide, a sauna, and a 24-hour fitness center.

Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Talay Spa has 6 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Children under 12 years old are not allowed in the spa without adult supervision.

Make yourself at home in one of the 211 air-conditioned rooms featuring refrigerators and Smart televisions. Your bed comes with down comforters and premium bedding. Rooms have private balconies. Satellite programming along with DVD players are provided for your entertainment. Bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 2 outdoor swimming pools, 2 spa tubs, and an attached winery. Additional amenities at this resort include concierge services, babysitting (surcharge), and an arcade/game room. Guests can catch a ride on the shuttle (surcharge), which operates within 5 kilometers.
Enjoy international cuisine at Aqua, one of the resort's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:00 AM to 11:00 AM for a fee.
Featured amenities include a business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Wichit? This resort has 3854 square feet (358 square meters) of space consisting of conference space and meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and limited parking is available onsite.
Buffet breakfasts are available for a surcharge on weekdays between 6:00 AM and 10:30 AM and on weekends between 6:00 AM and 11:00 AM.
Aqua - Overlooking the ocean and garden, this restaurant specializes in international cuisine and serves breakfast, brunch, and dinner. Guests can enjoy alfresco dining (weather permitting). A children's menu is available. Happy hour is offered.
Tamarind - This beachfront restaurant specializes in Thai cuisine and serves dinner only. Guests can enjoy drinks at the bar. Happy hour is offered. Open daily.
The Junction Bar - Overlooking the ocean and pool, this lobby lounge specializes in international cuisine and serves light fare only. Happy hour is offered. Open daily.
Edge Beach Club - This beachfront bar specializes in international cuisine and serves brunch, lunch, dinner, and light fare. A children's menu is available. Happy hour is offered. Open daily.
24-hour room service is available.

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

Chinese (Mandarin), English, Filipino, French, German, Indonesian, Italian, Lao, Russian, Spanish, Thai

Property amenities

Internet

  • Available in all rooms: WiFi
  • Available in some public areas: Internet access

Parking and public transport

  • Limited on-site parking
  • Electric car charging station on site
  • Wheelchair-accessible parking available
  • 24-hour return airport shuttle (surcharge)
  • Airport shuttle on request
  • Local area shuttle (surcharge) up to 5 kilometres

Food and drink

  • Buffet breakfast available for a fee 6:00 AM–10:30 AM on weekdays and 6:00 AM–11:00 AM on weekends: THB 883 for adults and THB 441 for children
  • 2 restaurants and 1 coffee shop/cafe
  • 2 bars/lounges, 1 beach bar, 1 swim-up bar and 1 poolside bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Aqua
  • Tamarind
  • The Junction Bar
  • Edge Beach Club

Things to do

  • 24-hour fitness centre
  • 2 outdoor pools
  • 2 hot tubs
  • Fitness classes
  • Arcade/games room
  • Beach volleyball
  • Bike rentals
  • Billiards/pool table
  • Boat tours
  • Boating
  • Canoeing
  • Children's pool
  • Free beach club
  • Full-service spa
  • Kayaking
  • Paddleboards on-site
  • Playground
  • Private picnics
  • Sailing
  • Sauna
  • Steam room
  • On-site winery
  • Windsurfing
  • Yoga classes

Family friendly

  • 2 outdoor pools
  • Arcade/games room
  • Babysitting (surcharge)
  • Children's club
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free cots/infant beds
  • Laundry facilities
  • Playground
  • Pool toys
  • Fridge
  • Rollaway/extra beds (surcharge)
  • Snack bar/deli
  • Soundproofed rooms
  • Supervised childcare (surcharge)
  • Water slide

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Water sports equipment
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space (3854 square feet)
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Facials
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% of lighting from LEDs
  • Beach towels
  • Biodegradable coffee stirrers
  • Biodegradable drinking straws
  • Boat/paddles on site
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Couples dining
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drinks bottles
  • No plastic water bottles
  • Reusable cups only
  • Reusable tableware only
  • Romance packages available
  • Smoke-free property
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free cots/infant beds
  • Pillow menu
  • Premium bedding
  • Rollaway/extra beds (surcharge)

Bathroom

  • Dressing gowns
  • Bidet
  • Deep-soaking bath
  • Eco-friendly toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Separate bath and shower
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • 49-inch smart TV
  • DVD player
  • Premium channels
  • Satellite channels

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Fridge

More

  • Bulk dispenser for toiletries
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products provided
  • Electrical adapters/chargers
  • Energy-saving switches
  • Free newspapers
  • Guidebooks/recommendations
  • Iron/ironing board (on request)
  • LED light bulbs
  • Local maps
  • Phone
  • Recycling
  • Restaurant dining guide
  • Safe
  • Separate sitting area
  • Slippers
  • Soundproofing
  • Turndown service
  • Water-efficient showers only
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of THB 1000 per pet, per night
Welcoming dogs and cats only
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are available for THB 1750.0 per night
Free cribs are available on request at the property

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: THB 2000 per night

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately THB 883 for adults and THB 441 for children
  • Airport shuttle fee: THB 1600 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: THB 1000 per pet, per night
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: THB 1750.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, mobile payments, and cash
Mobile payment options include: Alipay, Apple Pay, LINE Pay, and WeChat Pay
Cashless transactions are available
Safety features at this property include a fire extinguisher, a security system, a first aid kit, and window guards
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

We should mention

Pool access available from 7 AM to 7 PM
Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Children under 12 years old are not allowed in the swimming pool or fitness facility without adult supervision
Children under 12 years old are not allowed in the spa without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Pullman Phuket Panwa Wichit
Pullman Phuket Panwa Beach Resort Wichit
Radisson Blu Plaza Resort Phuket Panwa Beach Cape Panwa
Radisson Blu Plaza Resort Phuket Panwa Beach Hotel Cape Panwa
Pullman Phuket Panwa Beach Wichit

Pullman Phuket Panwa Beach Resort Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 344 out of 623 reviews" "
Rating 8 - Good. 180 out of 623 reviews" "
Rating 6 - Okay. 57 out of 623 reviews" "
Rating 4 - Poor. 20 out of 623 reviews" "
Rating 2 - Terrible. 22 out of 623 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Sasha

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort
Stayed 4 nights in Aug 2024

10/10 Excellent

Tanvir

Liked: Cleanliness, staff & service, property conditions & facilities
It was pleasure to stay in this hotel. The heart of nature.
Stayed 4 nights in Sep 2024

4/10 Poor

Sunny

Travelled with family
Disliked: Staff & service
Would not recommend coming here. Breakfast is too busy and you need to wait for a table, the beach is low-tied most of the time and there are no waves. The hotel is built on levels so from entry to the beach and back it is a hike.
Stayed 11 nights in Jul 2024

8/10 Good

QUOC QUYEN

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Remote area far from the town. 49kms away from airport.
Stayed 1 night in Jul 2024

10/10 Excellent

ohood

Stayed 5 nights in Jul 2024

10/10 Excellent

Silvio Luca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pleasant stay, exceptional staff (thank you, Jane!)
Stayed 8 nights in Jun 2024

10/10 Excellent

gabrielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel did not disappoint. the staff was so accommodating. be sure to ask for matthew, he’s amazing. The food. the rooms. everything’s was impeccable. keep in mind though, the hotel is an hour plus from the airport so plan accordingly
Stayed 1 night in Apr 2024

10/10 Excellent

Bernadette Josephine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a lovely place to stay and the staff were so friendly
Stayed 8 nights in Feb 2024

2/10 Terrible

YIJEN

Travelled with family
Disliked: Staff & service
Stayed 1 night in Feb 2024

10/10 Excellent

Justin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort is beautiful!! Every person on the resort staff is very kind and helpful!! Definitely recommend this resort to anyone that enjoys being pampered and being treated like an individual and not just a number.
Stayed 3 nights in Feb 2024

10/10 Excellent

Nicholas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Suhail

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was awesome and very accommodating. Amenities at the hotel are great.
Stayed 3 nights in Dec 2023

8/10 Good

Chester

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

May

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcome drink was delish. They upgraded me to a villa with private pool. The room was spacious. The bed is too hard but room service came to add more bedding cushions which helped a little. Tamarind Thai Cuisine by far is the best upscale Thai food that I’ve had. Breakfast was good. Nice attentive staff. Nice quiet area. The beach has a beautiful view and was relaxing but has algae or slim. So didn’t go swimming or canoing at the beach. 10-15 min walk to a local night market at Cape Panawa where you can catch a beautiful sunset. Note: No side walk. I would definitely stay there again.
Stayed 2 nights in Dec 2023

8/10 Good

Anna

Liked: Cleanliness, staff & service
Disliked: Room comfort
It was our last stop before heading home. We did a lot of activities prior to arriving to this hotel and were hoping for relaxing part. Unfortunately, there was a restaurant renovation and we could forget about relaxation. If I knew I would have booked different hotel. Apart from this ok.
Stayed 4 nights in Nov 2023

10/10 Excellent

Padoongvit

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My 3rd stay, as usual, overall stay has been amazing: clean rooms, great facilities (2nd pool is just as amazing as the main pool), great breakfast buffet and overall an amazingly friendly and knowledgeable staff. Looking forward to my next booking!
Stayed 4 nights in Nov 2023

10/10 Excellent

Veanna

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel is super nice. A bit far from the downtown, attractions and airport but the drive was okay. Staff.was super helpful and the bar and restaurants around the hotel were great
Stayed 2 nights in Sep 2023

8/10 Good

Ratchanok

Travelled with family
Liked: Cleanliness, staff & service, room comfort
:)
Beautiful view and good service!
Stayed 2 nights in Aug 2023

10/10 Excellent

Ai Nee

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Booked this resort for my birthday trip and they prepared a room with birthday decor and a small cake to welcome me , that’s so so sweet ! Staff also very friendly, thoughtful, and they will fulfil your needs if possible. They are complimentary stuffs campaign going on when you join member now. I recommend this resort if you want to chill and a quiet area to stay. Around this area have very limited stores, and don’t have 7-11 nearby. From airport to this resort takes about 1hr plus with smooth traffic.
Stayed 3 nights in Aug 2023

2/10 Terrible

Daniel

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in May 2023

6/10 Okay

Khaled

Disliked: Cleanliness, property conditions & facilities, room comfort
The hotel needs maintenance and renovation of facilities and furniture, raising the level of hygiene, and controlling insects such as mosquitoes and reptiles such as lizerd and frogs that are spread everywhere. The breakfast is also poor in terms of variety and quality. The hotel does not deserve five stars
Stayed 3 nights in Jun 2023

10/10 Excellent

Yuancheng

Liked: Cleanliness, staff & service, property conditions & facilities
staff here is quite friendly. the private beach is comfy. nice facilities
Stayed 3 nights in Jun 2023

2/10 Terrible

Amjad

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities
I would and will never ever come back to your hotel again. Starting from the slow services. As soon as we entered the hotel we had to wait 30 minutes just to even talk to an employee in the reception. There was a free table and yet no one called us. I had to go up my self and explain my dissatisfaction for you to bring someone to check me in. And let's talk about the pool bar and restaurant services, the slowest I have ever seen. You ask for the easiest and quickest item on the menu at the pool bar which is water and it takes 15 minutes and multiple times of asking to receive it. Another thing is how bad the paying system is. Everytime we ordered something even if we were relaxing by the pool, they would bring the bill to sign everytime instead of just keeping your tab open. Another thing that was absolutely horrible - the rooms had a leak from the A/C and when we called to tell reception, they said they'll get on it and never did. Also, when we checked in we were supposed to receive our keys for both rooms but one was not ready, the reception lady that checked us in told me that as soon as the room was ready she would bring the key herself. Instead she didn't bring me anything and made me call reception 4 different times and on top of all of that, she told the baggage staff to put our baggage in the dirty room and we didn't have access to it till we received the key. Last but not least, a small tip from me, I understand that this is a family friendly resort, but you can make
Stayed 7 nights in May 2023

6/10 Okay

FERIDE

Stayed 11 nights in Apr 2023

10/10 Excellent

Yuen Kit

Stayed 5 nights in Apr 2023