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Surestay Plus By Best Western Pigeon Forge

2.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Surestay Plus By Best Western Pigeon Forge

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave
Exterior
Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower) | Private kitchenette
Reception
Daily continental breakfast for a fee

Reviews

8.4 out of 10

Very good

Popular amenities

  • Breakfast available
    Breakfast available
  • 24/7 front desk
    24/7 front desk
  • Laundry
    Laundry
  • Air conditioning
    Air conditioning
  • Parking included
    Parking included
  • Free WiFi
    Free WiFi

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Pigeon Forge Factory Outlet Mall
    12 min walk
  • Old Mill
    13 min walk
  • Patriot Park
    14 min walk
  • Gatlinburg, TN (GKT-Gatlinburg - Pigeon Forge)
    16 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Pigeon Forge

With a stay at Surestay Plus By Best Western Pigeon Forge in Pigeon Forge (Downtown Pigeon Forge), you'll be within a 5-minute drive of Titanic Museum and LeConte Center at Pigeon Forge. .This hotel is 4.3 mi (6.9 km) from Dollywood and 7.7 mi (12.4 km) from Ripley's Aquarium of the Smokies.

What's nearby

  • Old Mill - 13 min walk - 1.1 km
  • LeConte Center at Pigeon Forge - 15 min walk - 1.3 km
  • Dolly Parton's Stampede Dinner Attraction - 3 min drive - 2.4 km
  • Island at Pigeon Forge - 3 min drive - 2.1 km
  • Titanic Museum - 4 min drive - 4.0 km

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬13 min walk
  • ‪Margaritavile - ‬3 min drive
  • ‪McDonald's - ‬16 min walk
  • ‪Baskin-Robbins - ‬5 min walk
  • ‪Golden Corral - ‬17 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel with free parking, near Island at Pigeon Forge
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Make yourself at home in one of the 65 air-conditioned rooms featuring microwaves and flat-screen televisions. Wireless internet access (surcharge) keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.
Make use of convenient amenities, which include complimentary wireless internet access and a vending machine.
Continental breakfasts are served on weekdays from 6:30 AM to 9:30 AM and on weekends from 7:00 AM to 10:00 AM for a fee.
Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Free self parking is available onsite.
Continental breakfasts are available for a surcharge on weekdays between 6:30 AM and 9:30 AM and on weekends between 7:00 AM and 10:00 AM.

Languages

English

Property amenities

Internet

  • Available in all rooms: WiFi (USD 0 per stay)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Family friendly

  • Laundry facilities
  • Microwave

Conveniences

  • Vending machine

Guest services

  • 24-hour front desk
  • Change of bedsheets (on request)
  • Change of towels (on request)
  • Housekeeping (on request)
  • Laundry facilities

Business services

  • 24-hour business centre

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Braille signage
  • Grab bar in shower
  • Shower grab bar height (centimetres): 80
  • Hardwood flooring in public areas
  • Step-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 92
  • Wheelchair-accessible van parking
  • Wheelchair-accessible (may have limits)

More

  • Renovated entire property – July 2023
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Entertainment

  • TV channels
  • Flat-screen TV

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.

We should mention

This property does not have elevators

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 389 out of 729 reviews" "
Rating 8 - Good. 184 out of 729 reviews" "
Rating 6 - Okay. 81 out of 729 reviews" "
Rating 4 - Poor. 38 out of 729 reviews" "
Rating 2 - Terrible. 37 out of 729 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Beverly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was really updated and clean. Beds was soft and comforable.
Stayed 1 night in Aug 2024

8/10 Good

Carmen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good value for overnight stay
Stayed 1 night in Aug 2024

6/10 Okay

Sharon

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Aug 2024

10/10 Excellent

Duane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2024

8/10 Good

Beverly

Liked: Cleanliness, staff & service, property conditions & facilities
A lot of construction
Stayed 1 night in Aug 2024

10/10 Excellent

Telora

Business traveller
Liked: Amenities, property conditions & facilities
Wonderful 😊 I stay here twice a month for business
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

2/10 Terrible

Christopher

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I'm not sure why this hotel has such a high rating. Its ... Fine... But I'm certain there's better options in that price range. The biggest problem isn't necessarily the hotel's fault. But it was extremely noisy with construction next door. It sounded like a w big truck was backing up to my window half of the night. Again, it was fine. Just don't let the pictures or ratings fool you into something it's not.
Stayed 1 night in Aug 2024

2/10 Terrible

Jeffrey

Disliked: Cleanliness, staff & service, property conditions & facilities
Place has seen its best days. Doors don’t shut tight
Stayed 2 nights in Aug 2024

10/10 Excellent

Yunior R

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay to spend the night, breakfast was good. GOOD VALUE FOR YOUR $$$
Stayed 2 nights in Aug 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Quiet place. Everyone there was very nice.
Stayed 4 nights in Aug 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Nice hotel
Microwave stops working after a few minutes and have to wait for it to cool down. Inside looks good, outside looks old. Breakfast is better than expected.
Stayed 1 night in Aug 2024

10/10 Excellent

Sarah

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Pigeon Forge on a budget
Tucked off the busy street, which we liked. Room was as expected for a budget friendly motel. Check in and check out staff were friendly, but everyone we encountered in between seemed unhappy to be there. One of the mornings there a man with a little girl asked the breakfast attendant if there would be more eggs as they were out and he was told “no, that’s it.” There was plenty of time left of breakfast for him to make more. It was really sad and terrible customer service
Stayed 3 nights in Jul 2024

6/10 Okay

Anna, Louisville

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness
The room appeared to be clean but was not. The fridge doesn't work properly as it freezes everything. There was an unpleasant smell outside
Stayed 2 nights in Aug 2024

10/10 Excellent

Cercey

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All of the personnel were very nice and courteous.
Stayed 2 nights in Aug 2024

10/10 Excellent

Elisabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay and the staff were very nice. It was very clean.
Stayed 2 nights in Aug 2024

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it worked for what we needed. The main reason I booked was because it says they have laundry facilities. They don’t have any for guests. We were there for about 8 days for baseball tournament. It was close and convenient for that. Room was nice. We had a few problems with our key not working but overall it was nice and I would stay there again.
Stayed 8 nights in Jul 2024

4/10 Poor

Wanda, Knoxville

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
There was no sugar and creamer. The door had at least 3 inch gap at the bottom of the door. Smelt pot outside my door. The outside was very unkept. There was a pile of bricks and rocks in front of the room that I trapped on. I will not be back
Stayed 1 night in Aug 2024

2/10 Terrible

Juan Luis

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

6/10 Okay

Kevin

Stayed 1 night in Aug 2024

8/10 Good

Adrienne

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Upon checking in the receptionist was so nice. She readily helped us with our needs. More importantly she was knowledge and time efficient.
Stayed 1 night in Jul 2024

8/10 Good

Lellu

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a quiet, clean and affordable
Stayed 2 nights in Aug 2024

10/10 Excellent

Cinthya

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was very clean. It smelled good. Their breakfast was better than I expected.
Stayed 3 nights in Jul 2024

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great deal!!!
Rificulously great deal clean roomy great staff.
Stayed 1 night in Aug 2024

6/10 Okay

Pat, Waterford

Liked: Staff & service
Disliked: Amenities
You get what you pay for is the best way to describe this property. I do believe the property owners are trying their best and have done a decent job with upgrading the rooms, the outside needs work. The room was fine for just me for one night, but if I had the wife and kids, we would have been looking elsewhere. The bed was comfortable and the furniture was nice, but the desk chair was broke and there was a hole in the bathroom door (looked like it had been kicked). My room had a king size bed and there was another area that looked like a sitting area but had no furniture in it. Could have used a couch or sofa. I kinda thought that might have been where a jacuzzi tub had once been.
Stayed 1 night in Aug 2024