My friends and I stayed here for a concert that was held at the Hollywood Casino. We stopped at the bar/restaurant before heading to the show. Our stay also aligned with the global IT outage, which impacted the hotel. I cannot say enough good things about how well the staff adapted and adjusted to the problem. Our server, Tammy, was super friendly and just an overall pleasant person to talk to. She works as the bartender, server, and shuttle driver, and did it all without breaking a sweat! I will recommend this hotel to everyone, and plan to come back.