My husband and I stayed one night while attending his brother’s funeral. We were very pleased with what we saw upon arrival. However, an issue arose when we returned from the viewing later in the evening. The door locks throughout the entire hotel had been changed and we couldn’t get into our room! We returned to the main desk (carrying food and drinks) where the staff (who were extremely apologetic and doing everything they knew to try) tried accessing three different accounts using their new passwords, but the new program wouldn’t accept them. Finally, one staff member went to our room with us, but her passkey wouldn’t work. She had to return to the lobby and get the metal key. Glad it worked, we were beat. We were told if we went anywhere, just get the person at the desk to let us back in the room. We were okay with the situation until we went to breakfast this morning and were told we needed our IDs. Come on! No one informed the next shift about our situation? We were given a key using our phone #, but the desk person’s attitude came across as though we were an inconvenience. It was offputting since we hadn’t done anything to cause the problem. Even with this, we would stay there again. It really is a nice, comfortable hotel, and the price was very reasonable for all the amenities they provide, even though we weren’t around to enjoy most of them.