I specifically chose this hotel to stay the night before my flight so I could be shuttled to and from the airport and leave my car parked at the hotel. When I arrived, there were 3 people at the desk, so I don't know why they had such a difficult time checking me in. When I double checked to make sure they were giving me a ride to the airport in the morning they told me it was $10/ day. I told them I had already paid. They had to call somewhere to see if this was true. My flight left at 6 am. They don't make coffee until 7 am in the morning, so I couldn't even have a cup of coffee in the morning. Seems like the 3 desk agents are not too busy to make a pot of coffee.
Upon my return to the airport, which they knew when I was coming back because it is asked during the original booking; I called for my shuttle ride back to my car. My flight arrived at Roc airport at 11:52 pm. I called and a woman answered and laughed at me, telling me their shuttle stops running at midnight. When I questioned why I was never told this a week ago when I had checked in, she got snotty and told me "She'd see me when I found a ride back". and HUNG UP THE PHONE. Left me stranded at the airport, while my car was 10 miles away. This hotel is NOT convenient to the airport and should NOT have the word airport included in its name. I will be filing a formal complaint and will demand to be reimbursed for the total cost as this place was stuff nightmares are made of. Kathy