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Aloft Playa Del Carmen

4.0 star property

Photo gallery for Aloft Playa Del Carmen

2 outdoor pools
Lobby
Breezy, Room, 2 Queen Beds, Balcony
Restaurant
View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Parking available
  • Pet-friendly
  • Bar
  • Room service

Explore the area

Map
Calle 34 Norte Manzana 100 Lote 3, 10/34 Midtown Shops, Playa del Carmen, QROO, 77536
  • Quinta Avenida
    ‪4 min walk‬
  • Playa del Carmen Main Beach
    ‪8 min walk‬
  • Playa del Carmen Maritime Terminal
    ‪15 min walk‬
  • Cozumel, Quintana Roo (CZM-Cozumel Intl.)
    ‪253 min drive‬

Room options

View all photos for Breezy, Room, 1 King Bed, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 1 King Bed, Balcony

  • 38.90 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Breezy, Room, 2 Queen Beds, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Breezy, Room, 2 Queen Beds, Balcony

  • 41.12 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

View all photos for aloft, Room, 1 King Bed

Hypo-allergenic bedding, down duvets, in-room safe

aloft, Room, 1 King Bed

  • 33.90 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

aloft, Room, 2 Queen Beds

  • 33.90 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Non Smoking

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 1 King Bed, Non Smoking

  • 67.80 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

Suite, 1 King Bed, Non Smoking, Balcony

  • 79.20 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

Suite, 2 Queen Beds, Non Smoking

  • 83.56 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Non Smoking, Balcony

Hypo-allergenic bedding, down duvets, in-room safe

Suite, 2 Queen Beds, Non Smoking, Balcony

  • 80.54 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Rooftop terrace

The Palm at Playa

  • Pool
  • Hot tub
  • Free WiFi
  • Air conditioning
3.9 out of 5, Good, (1006)
The price is NZ$166
for 1 room
includes taxes & fees
4 May - 5 May
The Palm at Playa

About the area

Playa del Carmen

With a stay at Aloft Playa Del Carmen in Playa del Carmen (Downtown Playa del Carmen), you'll be a 4-minute walk from Quinta Avenida and 8 minutes by foot from Playa del Carmen Main Beach. .This hotel is 0.6 mi (0.9 km) from Mamitas Beach and 5.6 mi (9 km) from Xplor Theme Park.

What's nearby

  • Quinta Avenida - 4 min walk - 0.4 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Mamitas Beach - 11 min walk - 1.0 km
  • Playa del Carmen Maritime Terminal - 15 min walk - 1.3 km
  • Playacar Golf Club - 5 min drive - 3.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 46 min drive

Restaurants

  • ‪Logia Café - ‬3 min walk
  • ‪Antoinette - ‬3 min walk
  • ‪Nicoletta - ‬3 min walk
  • ‪MiDogo Café - ‬3 min walk
  • ‪Kaxapa Factory - ‬3 min walk

About this property

Aloft Playa Del Carmen

Pet-friendly hotel with 2 outdoor swimming pools connected to a shopping center in Playa del Carmen
Aloft Playa Del Carmen offers 167 air-conditioned accommodations, which are accessible via exterior corridors and feature MP3 docking stations and safes. Each accommodation is individually furnished and decorated. Beds feature down comforters. 55-inch LED televisions come with cable channels. Bathrooms include showers with rainfall showerheads, slippers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). Business-friendly amenities include phones along with free local calls (restrictions may apply). Hypo-allergenic bedding, change of towels, and change of bedsheets can be requested. Housekeeping is provided daily.

2 outdoor swimming pools are on site.
Make yourself at home in one of the 167 individually decorated guestrooms, featuring MP3 docking stations and LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and complimentary toiletries. Conveniences include safes and free tea bags/instant coffee, as well as phones with free local calls.
Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and a television in a common area. This hotel also features tour/ticket assistance and a reception hall.
Enjoy a meal at Nook or snacks in the coffee shop/cafe. The hotel also offers 24-hour room service. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7:00 AM to 10:00 AM for a fee.
Featured amenities include complimentary wired internet access, a 24-hour business center, and a 24-hour front desk. This hotel has 3 meeting rooms available for events. Self parking (subject to charges) is available onsite.
Buffet breakfasts are available for a surcharge and are served each morning between 7:00 AM and 10:00 AM.
Nook - Onsite restaurant.
W XYZ Bar - Onsite bar. Open daily.
Splash RoofTop - Onsite rooftop bar. Open daily.
Late night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Onsite parking available only on request
  • Secured, covered parking on site (MXN 200 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:00 AM for a fee: MXN 300 for adults and MXN 150 for children
  • 2 bars/lounges
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Nook
  • Splash RoofTop
  • W XYZ Bar

Things to do

  • 2 outdoor pools
  • Shopping centre
  • TV in common areas

Family friendly

  • 2 outdoor pools
  • Grocery/convenience store
  • Mini-fridge
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Grocery/convenience store
  • Shared microwave

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • 3 meeting rooms
  • Coworking space

Outdoors

  • Dock
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar near toilet
  • Lever door handles
  • Lift
  • Phone accessibility kit
  • Pool access ramp on site
  • Pool hoist on site
  • Smooth flooring in room
  • Stair-free path to entrance
  • Transfer shower
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Down comforter
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch LED TV with cable channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Mini-fridge
  • Tea bags/instant coffee

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 550 per pet, per day, plus a deposit of MXN 2000 per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs only
1 total (up to 40 lbs per pet)
Pets cannot be left unattended
Specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation
Food and water bowls are available

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Breakage deposit: MXN 1000 per stay
  • A damage deposit of MXN 10000 will be collected before check-in.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately MXN 300 for adults and MXN 150 for children
  • Covered self parking fee: MXN 200 per day
  • Pet deposit: MXN 2000 per stay
  • Pet fee: MXN 550 per pet, per day
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve onsite parking
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)

We should mention

The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Parking height restrictions apply

Property is also known as

Aloft Playa Del Carmen Hotel
Aloft Playa Del Carmen Playa del Carmen
Aloft Playa Del Carmen Hotel Playa del Carmen

Aloft Playa Del Carmen Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 331 out of 464 reviews
Rating 8 - Good. 77 out of 464 reviews
Rating 6 - Okay. 21 out of 464 reviews
Rating 4 - Poor. 17 out of 464 reviews
Rating 2 - Terrible. 18 out of 464 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Spencer

Stayed 2 nights in Jan 2025

4/10 Poor

Gaspare

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

good hotel not organized

i had to pay parking as the car didn't fit, they couldn't give us 2 keys for each room
Stayed 1 night in Jan 2025

8/10 Good

Richard, Salem

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel well located a block from 5th Ave., the main street in Playa, but without the noice and bustle. Nice staff. Some details were lacking, though. We paid extra for a large balcony, and there was only one chair one it, making it useless for a couple. The large gym had only one weight machine, a leg press. Lots of dumbbells, but only one bench, so only one person at a time could use them. An all-in-one weight stack did nothing well, and again had no bench. When we checked in, we asked for two keys but we told they didn't have enough keys in the hotel for give more than one per room. Marriott doesn't have enough keys?
Stayed 3 nights in Jan 2025

10/10 Excellent

Jesus

Stayed 1 night in Oct 2024

10/10 Excellent

Stefan

Bon déjeuner inclus et belle localisation de l’hôtel
Stayed 2 nights in Jan 2025

8/10 Good

MARIO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

alex, orlando

Stayed 2 nights in Jan 2025

10/10 Excellent

Lakshya

Stayed 1 night in Dec 2024

10/10 Excellent

Ryan

Travelled with family and small children
Liked: Amenities
Pools are beautiful here and modern hotel
Stayed 3 nights in Dec 2024

10/10 Excellent

amy

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

Great stay, wonderful staff especially night reception. Clean modern hotel beautiful pool area . Would definitely return .
Stayed 6 nights in Nov 2024

10/10 Excellent

Albert

Stayed 3 nights in Dec 2024

10/10 Excellent

Dimitry

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

1 Day in Playa del Carmen

Nice new hotel close to Cinco Avenida. Modern design, comfortable bed, clean. Nice rooftop pool area with music and bar. Good value for the money.
Stayed 1 night in Dec 2024

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo hermoso
Stayed 5 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Nov 2024

10/10 Excellent

Erik, Montréal

Stayed 7 nights in Nov 2024

8/10 Good

Tianbo

Stayed 3 nights in Dec 2024

8/10 Good

Daehee

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Good
Stayed 3 nights in Dec 2024

10/10 Excellent

daniel e

Stayed 5 nights in Nov 2024

10/10 Excellent

Melissa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

8/10 Good

Alejandro

Business traveller
Liked: Cleanliness
excellent
Stayed 2 nights in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious and unconscious

Beautiful clean place with two rooftop pools centrally located in Playa del Carmen. Breakfast was a disappointment for us with food allergies - no gluten-free or dairy-free Alternatives, which is surprising for a high quality hotel. Overall we had a nice stay
Stayed 3 nights in Nov 2024

10/10 Excellent

Maurice, Kingston

Travelled with partner
Liked: Amenities, property conditions & facilities
We were assigned a room facing the condo construction site mere feet from our window and we were offered a courtyard facing room when we informed the staff. This meant a much quieter experience which we were thankful for. Room was clean and the staff attentive to our needs. We really enjoyed our stay.
Stayed 7 nights in Dec 2024

10/10 Excellent

Shaan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Nov 2024

10/10 Excellent

William Edward

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 10 nights in Nov 2024