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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Suite, 1 Bedroom | Balcony view
Junior Suite, 1 King Bed (Swim-Up) | View from room
Aerial view
Couples treatment room(s), sauna, hot tub, steam room

Reviews

8.8 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • All-inclusive
    All-inclusive
  • Hot tub
    Hot tub
  • Pool
    Pool
  • Room service
    Room service
  • Spa
    Spa

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    2 min walk
  • Quinta Alegría Shopping Mall
    3 min walk
  • Mamitas Beach
    3 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    8 min drive

Room options

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, 1 King Bed

  • 182 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Garden View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 124 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

Junior Suite, 1 King Bed, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds (Swim-Up)

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

View from room

Junior Suite, 2 Queen Beds, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Pool View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

Exterior detail
Wyndham Alltra Playa del Carmen Adults Only All Inclusive
Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2628)
The price is NZ$383
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

With a stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. .This all-inclusive property is 0.1 mi (0.2 km) from Playa del Carmen Main Beach and 1.4 mi (2.2 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Quinta Alegría Shopping Mall - 3 min walk - 0.3 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪La Parrilla Playa - ‬2 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Adults-only beachfront property
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private spa tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 524 air-conditioned rooms featuring indoor private spa tubs and LED televisions. Your pillowtop bed comes with down comforters and premium bedding, and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Fusion cuisine at Pelicanos, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 5 bars/lounges, or 3 poolside bars.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 6781 square feet (630 square meters) of space consisting of conference space and a meeting room. Free valet parking is available onsite.
Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 7 restaurants and 1 coffee shop/cafe
  • 3 poolside bars, 5 bars/lounges and 1 swim-up bar
  • 24-hour room service

Restaurants on site

  • Pelicanos
  • Asiana
  • Rincón Mexicano
  • Kalamata
  • Spice

Things to do

  • 3 outdoor pools
  • Fitness classes
  • Bike parking
  • Bike storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness centre
  • Full-service spa
  • Lifeguards on-site
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Free newspapers in reception
  • Front-desk safe
  • Gift shop/newsstand
  • Reception hall
  • Water dispenser

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • Computer station
  • Conference space (6781 square feet)
  • Coworking spaces
  • A meeting room

Outdoors

  • Beach loungers
  • Beachfront location
  • Free beach cabanas
  • Garden
  • Lifeguards on site
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - on the beach
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage - Thai
  • Massage/treatment rooms
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Grab bar in shower
  • Grab bar near toilet
  • Step-free path to entrance
  • Valet for wheelchair-equipped vehicle
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible fitness centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • At least 80% of lighting from LEDs
  • Beach towels
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas (fines apply)
  • Games
  • Local culture and ecosystem education
  • Locally owned and organised tours and activities
  • TV in lobby
  • Vegan dining options
  • Vegetarian dining options
  • Water dispenser

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Ceiling fan
  • Down duvet
  • Free rollaway beds
  • Pillow-top mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels

Entertainment

  • 55-inch LED TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Bulk dispenser for toiletries
  • Desk
  • Desk chair
  • Eco-friendly cleaning products provided
  • Energy-saving switches
  • Free local calls
  • Free newspapers
  • In-room massage
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • LED light bulbs
  • Phone
  • Private indoor hot tub
  • Recycling
  • Separate sitting area
  • Turndown service
  • Water-efficient showers only
  • Water-efficient toilets only

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 801 out of 1249 reviews" "
Rating 8 - Good. 242 out of 1249 reviews" "
Rating 6 - Okay. 105 out of 1249 reviews" "
Rating 4 - Poor. 61 out of 1249 reviews" "
Rating 2 - Terrible. 40 out of 1249 reviews" "

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Heather Michele

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The staff was so friendly! The food was good, and the view was beautiful. But honestly the property ambiance was largely ruined with yellow caution cones every few feet. I’m not sure why this was, but it was definitely overkill and seemed very unnecessary at an adults only resort.
Stayed 4 nights in Jun 2024

10/10 Excellent

Ruddy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buena atención de los camareros especiales Jose martinez,Lenin Escobedo,Javier pool,Antonio cohuo,Lucas Tamayo y el capitan del restaurante Jose Garcia que por años me ha brindado las mejores atenciones….
Stayed 3 nights in Aug 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

6/10 Okay

Najuana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I am very disappointed with Speedy Shuttle. I was not able to reach a person for my travel to the airport. They were paid upfront and did not provide the full service. Although they are a third party their service is a reflection of the business conducted with the resort hotel..
Stayed 3 nights in Aug 2024

10/10 Excellent

Samantha

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Kevin J

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was excellent and the staff was super friendly. Food was excellent with many options! Lots of great events. Definitely coming back!!
Stayed 5 nights in Aug 2024

10/10 Excellent

Abby Jo

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best massage!
Stayed 4 nights in Aug 2024

10/10 Excellent

Lois

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a wonderful time at this resort! The staff is very friendly and it is safe to walk around the downtown area.
Stayed 5 nights in Aug 2024

10/10 Excellent

Juan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Awesome hotel!!
Stayed 3 nights in Aug 2024

6/10 Okay

Elizabeth

Travelled with group
Liked: Cleanliness, property conditions & facilities
The desk worker would not give me the correct room assignment.
Stayed 3 nights in Aug 2024

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 9 nights in Aug 2024

8/10 Good

Connie

Travelled with partner
Liked: Amenities
I loved the property! The staff was very kind and helpful. Just wish the bar stayed open later.
Stayed 4 nights in Aug 2024

6/10 Okay

Belkin

Travelled with group
Liked: Cleanliness, property conditions & facilities
Property beautiful, pool closes at 10 pm. Food was amazing. Only one swim up bar and it’s located in the smaller pool not the big pool. They stop serving drinks at 6 pm which sucked! Cheap liquor, drinks taste like syrup for the most part. They want you to pay for cabanas if not you sit in the back, they’ll run you off if you sit on the cabanas. Barely no beach a lot of rocks, a lot of seaweed, they clean here and there. Foam party was super fun though. Entertainment was fun. There is a walking distance mall and further entertainment for those that like to go out at night. Made me wonder if that’s why they stopped serving drinks at 6 pm.a lot of pros and cons it’s all about what is important for you when you go on vacation. I did have fun but our group made it fun.
Stayed 3 nights in Aug 2024

8/10 Good

Craig

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First the good-Excellent, attentive staff. Food was delicious! Pool was great! Beautiful property! The bad-High pressure sales tactics when you first arrive, beach a bit underwhelming, drinks felt watered down, upcharge to a good amount of things for an "all-inclusive" The Ugly-nothing!
Stayed 5 nights in Aug 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything and everyone of the staff were incredible except for only one issue that beach was very rocky and it had some algae.
Stayed 5 nights in Aug 2024

10/10 Excellent

Mirtala

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Had a relaxing and quiet stay, loved that everyone was extremely friendly.
Stayed 4 nights in Aug 2024

4/10 Poor

Reid

Liked: Staff & service
Just didn’t meet exspectations
Stayed 5 nights in Aug 2024

10/10 Excellent

Jimmy, Abingdon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This our second stay did not disappoint. Enjoyed the pool cabana and the foam party. Service was great. Can't wait to return.
Stayed 4 nights in Aug 2024

10/10 Excellent

KERAN

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2024

4/10 Poor

Xochitl, Chicago

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property will push you to pay to sit in a cabana , add reservations for restaurants that is also another cost and upgraded drink is 10 dollars or more including shots. Didn’t feel all inclusive at all.
Stayed 2 nights in Jul 2024

10/10 Excellent

Damaris

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay very friendly and helpful staff
Stayed 3 nights in Aug 2024

10/10 Excellent

Saudia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024

10/10 Excellent

Uri

Liked: Cleanliness, staff & service, property conditions & facilities
We have amazing time
Stayed 2 nights in Jul 2024

10/10 Excellent

Silvana Teresa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love the cleanliness and the excellent services .. the kind people the work there .. I have the best time ever.. will come back again.. I love it..
Stayed 7 nights in Jul 2024

10/10 Excellent

JAMES DEAN Barclay

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful property
Stayed 3 nights in Jul 2024