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Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

4.5 star property

Photo gallery for Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

3 outdoor pools, pool cabanas (surcharge), pool umbrellas
Junior Suite, 1 King Bed (Swim-Up) | View from room
Aerial view
Couples treatment room(s), sauna, hot tub, steam room
Suite, 1 Bedroom | Balcony view

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub

Explore the area

Map
Av. Constituyentes No. 2, Playa del Carmen, QROO, 77780
  • Quinta Avenida
    ‪2 min walk‬
  • Mamitas Beach
    ‪3 min walk‬
  • Playa del Carmen Main Beach
    ‪5 min walk‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪50 min drive‬

Room options

View all photos for Presidential Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Presidential Suite, 1 King Bed

  • 182 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 124 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Garden View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

Junior Suite, 1 King Bed (Walk-Out)

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom

Suite, 1 Bedroom

  • 124 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

Junior Suite, 1 King Bed (Swim-Up)

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Ocean View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Pool View

55-inch LED TV with satellite channels, TV

Junior Suite, 1 King Bed, Pool View

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds (Swim-Up)

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds (Swim-Up)

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Garden View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Garden View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • 61 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 1 King Bed

  • 61 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite, 2 Queen Beds, Ocean View

View from room

Junior Suite, 2 Queen Beds, Ocean View

  • 61 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 2 Queen Beds, Pool View

Premium bedding, down duvets, pillow-top beds, free minibar

Junior Suite, 2 Queen Beds, Pool View

  • 61 sq m
  • Sleeps 4
  • 2 Queen Beds

Similar properties

6 restaurants, international cuisine

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, (2703)
The price is NZ$487
for 1 room
includes taxes & fees
8 Apr - 9 Apr
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

With a stay at Hilton Playa del Carmen, an All-Inclusive Adult Only Resort, you'll be centrally located in Playa del Carmen, steps from Quinta Avenida and within a 5-minute walk of Mamitas Beach. .This all-inclusive property is 0.1 mi (0.2 km) from Playa del Carmen Main Beach and 1.4 mi (2.2 km) from Playa del Carmen Maritime Terminal.

What's nearby

  • Quinta Avenida - 2 min walk - 0.2 km
  • Mamitas Beach - 3 min walk - 0.3 km
  • Playa del Carmen Main Beach - 5 min walk - 0.4 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km
  • Xcaret Eco Theme Park - 14 min drive - 10.5 km

Getting around

  • Cancun Intl. Airport (CUN) - 50 min drive

Restaurants

  • ‪Bloody Mary Food Drinks & Rock - ‬2 min walk
  • ‪Lobby Bar - ‬1 min walk
  • ‪Señor Frogs - ‬2 min walk
  • ‪Los Aguachiles - ‬2 min walk
  • ‪La Parrilla Playa - ‬3 min walk

About this property

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort

Adults-only beachfront property with 3 outdoor pools
Hilton Playa del Carmen, an All-Inclusive Adult Only Resort offers 524 air-conditioned accommodations with indoor private hot tubs and free minibar items. Rooms open to balconies or patios. Accommodations have separate sitting areas and are furnished with single sofa beds. Pillowtop beds feature down comforters and premium bedding. 55-inch LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with rainfall showerheads and hydromassage showerheads, designer toiletries, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and desk chairs, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and complimentary newspapers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.

3 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include an outdoor tennis court, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Innan has 10 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is open daily.
Make yourself at home in one of the 524 air-conditioned rooms featuring indoor private hot tubs and LED televisions. Your pillowtop bed comes with down comforters and premium bedding, and all rooms are furnished with single sofa beds. Rooms have private balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, an outdoor tennis court, and a sauna. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy Fusion cuisine at Pelicanos, one of the property's 7 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the swim-up bar or one of 5 bars/lounges, or 3 poolside bars.

Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has 6781 square feet (630 square meters) of space consisting of conference space and a meeting room. Free valet parking is available onsite.
Pelicanos - This beachfront restaurant specializes in Fusion cuisine and serves lunch and dinner. Guests can enjoy drinks at the bar.
Asiana - This theme restaurant specializes in Asian cuisine and serves dinner only. Guests can enjoy drinks at the bar. Reservations are required. Open select days.
Rincón Mexicano - Overlooking the garden, this theme restaurant specializes in Mexican cuisine and serves lunch and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). Open select days.
Kalamata - Overlooking the pool, this theme restaurant specializes in Mediterranean cuisine and serves dinner only. Reservations are required. Open select days.
Spice - Overlooking the garden, this buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Land activities

Fitness facilities
Tennis
Volleyball

Entertainment

Onsite entertainment and activities
Onsite live performances

Awards and affiliations

Eco-Certified Property
This property participates in Green Globe, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free valet parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • 3 poolside bars
  • 5 bars/lounges
  • 7 restaurants
  • A coffee shop/cafe
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • Asiana
  • Kalamata
  • Pelicanos
  • Rincón Mexicano
  • Spice

Things to do

  • 3 outdoor pools
  • Arcade/game room
  • Bicycle storage
  • Billiards/pool table
  • Concerts/live shows
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Games
  • Gym
  • Hot tub
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • Shopping
  • Steam room
  • Table tennis
  • TV in common areas
  • Yoga classes

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 6,781 square feet of conference space
  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Free beach cabanas
  • Garden
  • On the beach
  • On the waterfront
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 10 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • In-room massages
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille/raised signage
  • Grab bar in shower
  • Grab bar near toilet
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Pillowtop mattress
  • Premium bedding
  • Single sofa bed

Bathroom

  • Bathtub or shower
  • Designer toiletries
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Towels provided

Entertainment

  • 55-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Free rollaway/extra beds
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Onsite parties or group events are strictly prohibited
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, and a first aid kit

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Guests under 18 years old are not permitted at this adults-only property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

All Inclusive Playa Carmen
Playa Carmen All Inclusive
Playa Carmen Resort
Royal Playa Carmen
Royal Playa Carmen All Inclusive Spa & Resort
Royal Playa Carmen Spa
Royal Playa Carmen All Inclusive Spa Resort
Hilton Playa Carmen Adults-Only All-Inclusive Playa del Carmen
Hilton Playa Carmen Adults-Only All-Inclusive
Hilton Carmen AdultsOnly Incl
Hilton Playa Carmen All-Inclusive Adult Resort Playa del Carmen
The Royal Playa del Carmen All Inclusive Spa Resort
Hilton Playa Carmen All-Inclusive Adult Resort
Hilton Playa Carmen All-Inclusive Adult Playa del Carmen
Hilton Playa Carmen All-Inclusive Adult
Hilton Playa Del Carmen An Adults Only All Inclusive
The Royal Del Carmen Inclusive

Hilton Playa del Carmen, an All-Inclusive Adult Only Resort Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 865 out of 1341 reviews
Rating 8 - Good. 254 out of 1341 reviews
Rating 6 - Okay. 112 out of 1341 reviews
Rating 4 - Poor. 69 out of 1341 reviews
Rating 2 - Terrible. 41 out of 1341 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Irma

Stayed 5 nights in Dec 2024

10/10 Excellent

SARMAD

Liked: Cleanliness, staff & service, property conditions & facilities
Great
Stayed 6 nights in Dec 2024

8/10 Good

Alfredo Jr

Liked: Property conditions & facilities
Stayed 6 nights in Dec 2024

8/10 Good

Renee, Randolph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My family & I stayed at the Hilton PDC for 6 nights. Perfect location to 5th Ave. Our check in was pretty smooth. Our swim up suite was clean and spacious for 3 adults. We expected 2 queen beds (on their web site) and they were full beds..disappointing. The jacuzzi tub was obnoxious and was situated awkwardly in the room. The facilities were really nice and well maintained. Options for food were limited and menus didnt change but the food was good. The staff are AMAZING! and went out of their way to make us feel comfortable! A big shout out to Roberto Tapia in the lounge area super friendly guy and works his butt off! Our breakfast at Spice Restaurant was always enjoyable with our server Miguel Arcos!! Pool area is a bit tight but the Entertainment staff are great, always smiling and super energetic. The beach was a huge let down! Overall, we enjoyed our stay!
Stayed 6 nights in Dec 2024

4/10 Poor

Lisa

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 6 nights in Dec 2024

6/10 Okay

Shavaeona

Stayed 3 nights in Nov 2024

8/10 Good

Haley Renee

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The resort was all around a great experience! For those that are picky eaters they don’t have much option which I would like. For example in the 24 hour lounge put some chips,cookies and snacks that are a wide variety. But loved the resort! The entertainment staff was the bomb as well.
Stayed 4 nights in Dec 2024

10/10 Excellent

Johnnie

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
We had a great stay. The food was great. We loved the tenors that performed when we were there. We’ve stayed at this hotel several times already and we’ll be back.
Stayed 6 nights in Dec 2024

6/10 Okay

Gerard

Travelled with partner
Liked: Staff & service, property conditions & facilities
Food was terrible that’s why it’s all inclusive
Stayed 3 nights in Dec 2024

10/10 Excellent

Danita

Stayed 4 nights in Sep 2024

10/10 Excellent

Rishi Sai

Stayed 7 nights in Nov 2024

10/10 Excellent

Evelyn, Paterson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have been coming here for years…..Planning on coming back in April…..
Stayed 7 nights in Nov 2024

6/10 Okay

Kraig

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Unfortunately, I believe this will be the final time I will stay at this particular facility as I was disappointed with two main occurrences: 1. Upon my arrival and check-in (I got there around 12pm and the room was not ready, yet, which was known and ok as per normal hotel protocol). However, the attendant assured me that at 2pm that I would be on the 4th floor in close approximation where my friend's room was located. When I came back at the time of room retrieval a different attendant placed me on the 3rd floor. Though voicing a complaint the attendant said that there was nothing she could do and that I must stay where she put me. 2. Through the onsite "Hilton Playa Del Carmen" excursion booking service "Mexico Travel Solutions (MTS)" I booked a tour to Chechen Itza on a specific day and time. Regrettably, I got sick on the day of the event and was not able to go on the tour. When I went back to the desk to see if I could get my money back the attendant indicated that all he could do was to book another day for me to go. This was an impossibility due to the fact that I had other events slated for the remaining days of my stay. Also, the attendant indicated that I would need to drive to Cancun (1 hr. away) to see a doctor to make the situation official. These two items conjunctively put a stain on my stay there at the Hilton. Throughout my over 20 years staying in that portion of Mexico, I never had to deal with these type of mismanaged type of issues.
Stayed 6 nights in Dec 2024

8/10 Good

Mercedes

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

10/10 Excellent

MORRIS, Brooklyn

Liked: Cleanliness, staff & service
Stayed 7 nights in Dec 2024

10/10 Excellent

Kenny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great experience at the Hilton Playa Del Carmen, the food options is good and the staff is really courteous and friendly. Lots to do on 5th Ave as well and it is a great spot.
Stayed 4 nights in Dec 2024

10/10 Excellent

Michael Dale

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and place
Stayed 7 nights in Dec 2024

10/10 Excellent

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked all the different food choices. Need a crab legs option.
Stayed 3 nights in Dec 2024

6/10 Okay

Lanny

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great facilities and friendly staff. Dinner was poor. Breakfast and lunch was fine. It was really annoying being harassed by staff trying to get you to buy something every time you walk through the lobby. Made it feel like a cheap resort experience. The concierge literally called waking us up in the morning trying to sell an excursion. Good value for the money but we wouldn’t go back.
Stayed 4 nights in Dec 2024

8/10 Good

Jacob Austin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was nice ! The shows and entertainment was spot on. Loved that you could walk around playa del Carmen at night safely. The food was delicious. Con: Not a lot of beach area. Just a small strip in front of the hotel.
Stayed 5 nights in Dec 2024

10/10 Excellent

Antonio, Chicago

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hospitality. Service and kindness
Stayed 5 nights in Dec 2024

10/10 Excellent

Stacey

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The portion sizes were a little on the smaller size.
Stayed 6 nights in Nov 2024

10/10 Excellent

Fawzi

Liked: Cleanliness, staff & service, property conditions & facilities
The entertainment
Stayed 4 nights in Dec 2024

8/10 Good

Dimitar A, hoffman estates

Stayed 3 nights in Nov 2024

6/10 Okay

chris

Travelled with partner
Liked: Cleanliness
Disliked: Property conditions & facilities
The Royal was much better before Hilton took over. The food quality is way down. The maintenance on the property itself is lacking. The staff was great but they are limited to their ownership. It should also be noted that the beach is nearly non existent. I have stayed at the Royal nearly 10 times in the past. We will find a new destination next year.
Stayed 5 nights in Nov 2024