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Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Outdoor pool, open 8 AM to 10 PM, pool umbrellas, pool loungers
Point of interest
Point of interest
Point of interest
Exterior

Reviews

9.2 out of 10

Wonderful

Popular amenities

  • Breakfast included
    Breakfast included
  • Pool
    Pool
  • Housekeeping
    Housekeeping
  • 24/7 front desk
    24/7 front desk
  • Air conditioning
    Air conditioning
  • Laundry
    Laundry

Explore the area

Map
Av. Constituyentes Entre Av. 10 y Av. 15, Colonia Centro, Playa del Carmen, QROO, 77720
  • Quinta Alegría Shopping Mall
    1 min walk
  • Quinta Avenida
    2 min walk
  • Nuestra Senora del Carmen Catholic Church
    4 min walk
  • Playa Del Carmen, Quintana Roo (PCM)
    16 min walk

Room options

View all photos for Suite, 1 King Bed

Suite, 1 King Bed

Suite, 1 King Bed

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds

Suite, 2 Queen Beds

  • 38 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Suite, 1 King Bed, Balcony

  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Room

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room

  • 32 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 King Bed, Accessible (Mobility)

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Accessible (Mobility)

  • 38 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 2 Queen Beds

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Balcony

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed, Balcony

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed

Premium bedding, down duvets, Tempur-Pedic beds, minibar

Standard Room, 1 King Bed

  • 32 sq m
  • Sleeps 2
  • 1 King Bed

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About the area

Playa del Carmen

With a stay at Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel, you'll be centrally located in Playa del Carmen, steps from Quinta Alegría Shopping Mall and within a 10-minute walk of Mamitas Beach. .This hotel is 1.3 mi (2 km) from Playa del Carmen Maritime Terminal and 6.4 mi (10.3 km) from Xcaret Eco Theme Park.

What's nearby

  • Quinta Alegría Shopping Mall - 1 min walk - 0.1 km
  • Quinta Avenida - 2 min walk - 0.2 km
  • Mamitas Beach - 7 min walk - 0.6 km
  • Playa del Carmen Main Beach - 8 min walk - 0.7 km
  • Playa del Carmen Maritime Terminal - 16 min walk - 1.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 49 min drive

Restaurants

  • ‪Starbucks - ‬2 min walk
  • ‪Ah Cacao Chocolate Café - ‬2 min walk
  • ‪Bar Loco Playa del Carmen - ‬2 min walk
  • ‪Los Bisquets Bisquets Obregón - ‬2 min walk
  • ‪Suerte de Churro - ‬1 min walk

About this property

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel

Hotel with free breakfast, steps from Quinta Alegría Shopping Mall
Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel offers 91 accommodations with minibars and laptop-compatible safes. Tempur-Pedic beds feature down comforters and premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with satellite channels. Guests can make use of the in-room refrigerators, microwaves, and coffee/tea makers. Bathrooms include showers, complimentary toiletries, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and irons/ironing boards. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

Recreational amenities at the hotel include an outdoor pool.

Children under 12 years old are not allowed in the swimming pool without adult supervision.

Make yourself at home in one of the 91 guestrooms featuring refrigerators and flat-screen televisions. Your Tempur-Pedic bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers.
Enjoy recreation amenities such as an outdoor pool or take in the view from a rooftop terrace. Additional amenities at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. This hotel has 2 meeting rooms available for events. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available
  • Height restrictions apply for on-site parking

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • Coffee/tea in a common area

Things to do

  • Outdoor pool

Family friendly

  • Free cots/infant beds
  • Free rollaway/extra beds
  • Laundry facilities
  • Microwave
  • Outdoor pool
  • Fridge
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Dry-cleaning service
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Business services

  • Business centre
  • Computer station
  • Meeting rooms - 2

Outdoors

  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Braille signage
  • Lift
  • Lift door width (centimetres): 109
  • Front entrance ramp
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 229
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible parking
  • 1 on-site accessible parking spaces
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 86
  • Wheelchair-accessible restaurant
  • Wheelchairs available on site

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Free cots/infant beds
  • Free rollaway beds
  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding
  • Tempur-Pedic bed

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 32-inch flat-screen TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Microwave
  • Minibar
  • Fridge

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 11:30 PM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free rollaway/extra beds
Free cribs are available on request at the property

Payment types

Important information

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)

We should mention

Pool access available from 8 AM to 10 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Parking height restrictions apply
Children under 12 years old are not allowed in the swimming pool without adult supervision
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Holiday Inn Express Playa Carmen Hotel Playa del Carmen
Holiday Inn Express Playa Carmen Hotel
Inn Express Carmen Hotel
Express Suites Carmen, An Ihg
Holiday Inn Express Suites Playa Del Carmen
Holiday Inn Express Suites Playa Del Carmen an IHG Hotel

Holiday Inn Express And Suites Playa Del Carmen, an IHG Hotel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 593 out of 904 reviews" "
Rating 8 - Good. 227 out of 904 reviews" "
Rating 6 - Okay. 51 out of 904 reviews" "
Rating 4 - Poor. 17 out of 904 reviews" "
Rating 2 - Terrible. 16 out of 904 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Saurabh

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very near the beach and other facilities. Parking was on site. Room were clean and staff friendly.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jorge Arturo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente hotel
Es un hotel con cuartos amplios y muy bien ubicado a una cuadra de la 5ta avenida a espaldas de la plaza más nueva de la 5ta avenida
Stayed 1 night in Aug 2024

8/10 Good

Diego Mauricio

Liked: Cleanliness, property conditions & facilities
Se batalló con la regadera un día Hasta al siguiente lo arreglaron
Stayed 2 nights in Aug 2024

6/10 Okay

Murat Yigit

Liked: Cleanliness, room comfort
Stayed 4 nights in Aug 2024

8/10 Good

Luciano

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and Hotel overall, breakfast is very poor in quality
Stayed 2 nights in Aug 2024

10/10 Excellent

Livi

Stayed 5 nights in Mar 2024

10/10 Excellent

Dalia

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jul 2024

10/10 Excellent

Marlon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 2 nights in Jun 2024

10/10 Excellent

Nadia Antonia

Nice
Stayed 2 nights in Jun 2024

6/10 Okay

Guillermo

Liked: Cleanliness, property conditions & facilities, room comfort
INVASIÓN DE PRIVACIDAD
Entro el personal a mi habitación sin avisar cuando estaba descansando
Stayed 1 night in Jun 2024

8/10 Good

ROSEMEIRE

Stayed 3 nights in Jun 2024

10/10 Excellent

Timothy

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great employee customer service at the Holiday Inn Express. Keep up the good work. Regards Tim & Lourdes Sheedy
Stayed 5 nights in Jun 2024

4/10 Poor

Fernanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos dieron el 4to piso y el aire no enfriaba para nada, con el calor de Playa del Carmen no era nada cómodo estar; nos tuvimos que cambiar de habitación (bastante molesto porque habíamos desempacado) y la otra es que el desayuno está horrible, todos los días dan lo mismo “chilaquiles” es decir totopos con salsa y otras cosas, creo que es el peor Holiday inn que he visitado con el peor desayuno, te recomiendo que no lo pagues y busques otras opciones
Stayed 3 nights in May 2024

8/10 Good

Jennifer

Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in May 2024

8/10 Good

Fabiola Ahumada

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nothing great
Stayed 1 night in May 2024

2/10 Terrible

Sadelfina

Stayed 3 nights in Apr 2024

6/10 Okay

Jennifer P

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Excellent place but the AC on the 4th floor wasn't working or something, we couldn't sleep because it felt like the AC was stuck in the heating setting, someone came to "fix" but it didn't.
Stayed 1 night in Apr 2024

8/10 Good

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024

10/10 Excellent

Reynaldo

Stayed 1 night in Apr 2024

10/10 Excellent

Juan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this Hotel, everybody is very friendly and nice the place is very nice and close to the beach and the fifth avenue and very nice area.
Stayed 7 nights in Apr 2024

10/10 Excellent

Reynaldo

Stayed 1 night in Apr 2024

10/10 Excellent

diana emilia

Stayed 1 night in Apr 2024

10/10 Excellent

Jonathan

Stayed 7 nights in Apr 2024

8/10 Good

Michael

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Flor at the front desk was very helpful. Hotel was clean - beds were comfortable. While not in the greatest location, it was a good overnight stay prior to flying home. Breakfast was remarkably good - would consider staying again.
Stayed 1 night in Mar 2024