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Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Water park
Ecotours
Suite Ocean Front Adults | View from room
15 outdoor pools, pool umbrellas, pool loungers
Restaurant

Reviews

9.4 out of 10

Exceptional

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Pool
  • Pet-friendly
  • Free airport shuttle

Explore the area

Map
Carr. Chetumal - Puerto Juárez Km. 282, Playa del Carmen, QROO, 77710
  • Cenote Santa Cruz
    9 min walk
  • Xenses Park
    4 min drive
  • Xcaret Eco Theme Park
    5 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    10 min drive

Room options

View all photos for Suite, Oceanfront

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Suite, Oceanfront

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River

Suite River

Suite River

  • 53 sq m
  • River view
  • Sleeps 4
  • 1 Queen Bed

View all photos for Suite Ocean Front Adults

Suite Ocean Front Adults

Suite Ocean Front Adults

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite SPA

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Suite SPA

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite Oceanfront Adults

Egyptian cotton sheets, premium bedding, down duvets, memory-foam beds

Junior Suite Oceanfront Adults

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Swim Up Ocean Front Adults

Swim Up Ocean Front Adults

Swim Up Ocean Front Adults

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 2 Queen Beds

View all photos for Junior Suite Ocean View

Junior Suite Ocean View | Beach/ocean view

Junior Suite Ocean View

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite River Adults

Suite River Adults

Suite River Adults

  • 53 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Garden Spa Adults

Suite Garden Spa Adults

Suite Garden Spa Adults

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite (Garden)

Suite (Garden)

Suite (Garden)

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Garden

Swim Up Garden | Garden view

Swim Up Garden

  • 53 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite River Spa

Suite River Spa

Suite River Spa

  • 53 sq m
  • River view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite Ocean View

Suite Ocean View

Suite Ocean View

  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 2 Queen Beds

View all photos for Swim Up Ocean Front

Swim Up Ocean Front

Swim Up Ocean Front

  • 53 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

Similar properties

Room

Hotel Xcaret Mexico - All Parks / All Fun Inclusive

Pool
Breakfast included
All-inclusive
Spa
4.4 out of 5, Excellent, (1272)
The price is NZ$2,128
for 1 night
includes taxes & fees
17 Dec - 18 Dec
Hotel Xcaret Mexico - All Parks / All Fun Inclusive

About the area

Playa del Carmen

When you stay at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only in Playa del Carmen, you'll be on the beach, within a 5-minute drive of Xplor Theme Park and Xenses Park. .This beach property is 1 mi (1.7 km) from Xcaret Eco Theme Park and 3.1 mi (4.9 km) from Ferry to Cozumel.

What's nearby

  • Xplor Theme Park - 4 min drive - 2.0 km
  • Xenses Park - 4 min drive - 1.5 km
  • Xcaret Eco Theme Park - 5 min drive - 1.7 km
  • Ferry to Cozumel - 9 min drive - 5.0 km
  • Playacar Golf Club - 13 min drive - 9.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 55 min drive

Restaurants

  • ‪Occidental Vacation Club First Club Lounge at Grand Xcaret - ‬2 min walk
  • ‪Festival Grand Buffet - ‬9 min drive
  • ‪Cafeteca - ‬7 min drive
  • ‪The Buffete - ‬1 min drive
  • ‪El Mercado de San Juan - ‬7 min drive

About this property

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only

Adults-only oceanfront luxury
Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only offers 900 accommodations with minibars (stocked with some free items) and minibars. Rooms open to balconies. Each accommodation is individually furnished. Memory foam beds feature Egyptian cotton sheets, down comforters, and premium bedding. A pillow menu is available. Smart televisions come with premium digital channels. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is provided daily.

15 outdoor swimming pools are on site along with a waterslide and a steam room. Other recreational amenities include a fitness center and complimentary bicycles.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 20 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic, and hydrotherapy. The spa is equipped with a sauna, a spa tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Make yourself at home in one of the 900 individually furnished guestrooms, featuring minibars (stocked with some free items) and espresso makers. Your memory foam bed comes with down comforters and Egyptian cotton sheets. Rooms have private balconies. Smart televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms with showers feature rainfall showerheads and designer toiletries.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 15 outdoor swimming pools, a waterslide, and a steam room. Additional features at this property include complimentary wireless internet access, concierge services, and a hair salon.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Mercado San Juan, one of the property's 10 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the 2 coffee shops/cafes. Wind down with a drink at one of the 12 bars/lounges or 3 swim-up bars. A complimentary buffet breakfast is served daily from 7:00 AM to noon.

Featured amenities include a 24-hour business center, a 24-hour front desk, and laundry facilities. Planning an event in Playa del Carmen? This property has facilities measuring 26372 square feet (2450 square meters), including a conference center. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary buffet breakfast is served each morning between 7:00 AM and noon.
Mercado San Juan - Onsite buffet restaurant.
Arenal - This restaurant overlooks the ocean. Open daily.
Chino Poblano - Onsite fine-dining restaurant. Reservations are required. Open daily.
Ta Xhido - Onsite restaurant. Reservations are required. Open daily.
Encanta - Onsite fine-dining restaurant. Guests can enjoy drinks at the bar. Reservations are required. Open daily.
24-hour room service is available.

All-inclusive details

All-inclusive room rates at Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Water activities

Kayaking
Snorkeling

Land activities

Fitness facilities
Offsite tours

Lessons/classes/games

Yoga

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs
Onsite live performances

Other inclusions

Transportation to offsite activities

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.
The property is a member of Preferred Hotels & Resorts.

Languages

English, French, Italian, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free secured, uncovered self-parking on site
  • Free secured, uncovered valet parking on site
  • Wheelchair-accessible parking available
  • Free 24-hour return airport shuttle
  • Airport shuttle at scheduled times

Food and drink

  • Free buffet breakfast available daily 7:00 AM–noon
  • 10 restaurants and 2 coffee shops
  • 3 swim-up bars and 12 bars/lounges
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Mercado San Juan
  • Arenal
  • Chino Poblano
  • Ta Xhido
  • Encanta

Things to do

  • 15 outdoor pools
  • Access to nearby outdoor pool
  • Fitness classes
  • Art gallery
  • Designer shops
  • Ecotours
  • Fitness centre
  • Free beach club
  • Free bike hire
  • Full-service spa
  • Hiking/biking trails
  • Kayaking
  • Lifeguards on-site
  • Paddleboards on-site
  • Shopping centre
  • Shopping
  • Snorkelling
  • Steam room
  • Yoga classes

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Hair salon
  • Laundry facilities
  • Tour/ticket assistance

Business services

  • 24-hour business centre
  • Conference centre (26372 square feet of space)

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Free beach cabanas
  • Lifeguards on site
  • Pool sunloungers
  • Pool umbrellas

Spa

  • 20 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body treatments
  • Body wraps
  • Couples treatment room(s)
  • Detox wraps
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Swedish
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Hot tub
  • Steam room
  • Thalassotherapy
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Step-free path to entrance
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Beach towels
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Egyptian cotton sheets
  • Memory-foam mattress
  • Pillow menu
  • Premium bedding

Bathroom

  • Dressing gowns
  • Designer toiletries
  • Hairdryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Toothbrush and toothpaste (on request)

Entertainment

  • Digital channels
  • Premium channels
  • Smart TV

Food and drink

  • Espresso maker
  • Free bottled water
  • Free minibar (some items)

More

  • Connecting rooms available
  • Desk
  • Free local calls
  • Individually furnished
  • Iron/ironing board
  • Laptop-compatible safe
  • Laptop-friendly workspace
  • Phone
  • Slippers
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of USD 150 per pet, per stay
Service animals are welcome, and are exempt from fees
Welcoming dogs and cats only
1 total (up to 9 lbs per pet)
Pets cannot be left unattended
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

This property welcomes adults only
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Pet fee: USD 150 per pet, per stay
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
Guests under 16 years old are not allowed in the spa

Property is also known as

Hotel Xcaret Arte All Fun Inclusive
Hotel Xcaret Arte All Inclusive Adults Only
Hotel Xcaret Arte All Fun Inclusive Adults Only
Hotel Xcaret Arte All Parks Tours / All Fun Inclusive
Hotel Xcaret Arte All Parks / All Fun Inclusive Adults Only

Hotel Xcaret Arte – All Parks / All Fun Inclusive, Adults Only Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 1295 out of 1617 reviews" "
Rating 8 - Good. 155 out of 1617 reviews" "
Rating 6 - Okay. 64 out of 1617 reviews" "
Rating 4 - Poor. 52 out of 1617 reviews" "
Rating 2 - Terrible. 51 out of 1617 reviews" "

9.8/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

chris

Stayed 4 nights in Aug 2024

10/10 Excellent

Qiyun

Stayed 2 nights in Aug 2024

2/10 Terrible

Bryan

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
XCARET DOES NOT CARE ABOUT YOUR HEALTH. After testing positive for COVID we tried to communicate with XCaret and Expedia to identify a best path forward. This was supposed to be our honeymoon, and they were not understanding at all. After we asked if we could simply get new dates instead of cancelling as we really still wanted to go, we were told they were going to ask the supervisor after we shared our records proving our illness. Further, my husband is susceptible to severe COVID, and we had no choice as we could not risk severe reactions abroad. Not only were we sick and struggling to make calls at the time, they didn't care. The refund was rejected although we asked for alternative dates as well. They would rather have people come with COVID than accommodate. This is unethical and just downright taking advantage of their customers. Not only are they money hungry -- I'm sure they have put other customers in this position, and I'm sure they have been given no choice but to go COVID positive or lose money (this is honeymoon funds from guests!!!) Who would want to go to this place knowing that they force COVID positive customers to show up. After making us wait for days for a response, they didn't allow for a conversation and simply rejected. The customer service has been infuriating as anyone you talk to simply say "they need to talk to a supervisor" and don't allow you to talk to anyone. DON'T GO HERE UNLESS YOU WANT COVID.
Stayed 3 nights in Aug 2024

10/10 Excellent

Julio

Stayed 3 nights in Aug 2024

10/10 Excellent

Alfredo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely amazing facility! Made us feel welcome and at home and was just overall a great experience! Will definitely be visiting again!
Stayed 3 nights in Aug 2024

10/10 Excellent

Farrah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Aug 2024

2/10 Terrible

Roxana

Hotel refused to move my date or partially refund $900 I paid for one night. I would expect Expedia and the hotel be understanding of my medical emergency but no courtesy was extended whatsoever.
Stayed 1 night in Aug 2024

10/10 Excellent

Coty

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
HIGHLY RECCOMEND. Everything exceeded my expectations!!
Stayed 6 nights in Aug 2024

10/10 Excellent

Julia Guadalupe

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so beautiful !
Stayed 4 nights in Aug 2024

10/10 Excellent

Terri

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and very big property. Great for any occasion or relaxation!
Stayed 4 nights in Aug 2024

10/10 Excellent

Alexus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, very large area with lots of activities. The parks are included which makes the price very worth it.
Stayed 2 nights in Aug 2024

6/10 Okay

Jose Alberto

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Food was good. Old building. Staff Bad attitud.
Stayed 3 nights in Aug 2024

10/10 Excellent

Jennifer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel
Stayed 3 nights in Aug 2024

10/10 Excellent

Quetzalli

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2024

10/10 Excellent

amelie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Robert

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our second time was a joy at this resort. The quality remains and everything is high standard. Im usually not a fan of most resort food but at the Arte, the food was excellent. Overall tho above the rest, is the service. Whatever we needed was provided. There were many who provided excellent service but to highlight a few: Juana - the best server up on the rooftop ba en Casa Del Diseno. Whenever we needed a drink, she would have it for us. Also thank you to Karen, Sheila, Martin, Charly and Ruben. We definetly would love to be back at this resort!
Stayed 3 nights in Aug 2024

10/10 Excellent

Tracy Duran

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent customer service! I left an item in the bathroom and the staff was able to track it down and return it to me. Thanks
Stayed 2 nights in Aug 2024

10/10 Excellent

Cecilia

Liked: Cleanliness, property conditions & facilities
Gorgeous
Stayed 5 nights in Jul 2024

10/10 Excellent

Luis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Aug 2024

10/10 Excellent

Johanna Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best all inclusive I have stayed at. The property is stunning and the food is spectacular. The staff is super helpful and extremely friendly! The parks were amazing! Highly highly recommend 👍❤️
Stayed 3 nights in Aug 2024

10/10 Excellent

Mohan, West Caldwell

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff at this resort were incredibly welcoming and helpful throughout my stay. I love the Butler services.
Stayed 4 nights in Jul 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It worth every penny!!!..awesome place.
Stayed 5 nights in Aug 2024

10/10 Excellent

Lila

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful resort, has ruined other all inclusives for us.
Stayed 6 nights in Jul 2024

8/10 Good

Gilda

Liked: Cleanliness, staff & service, property conditions & facilities
Food was not very good.
Stayed 4 nights in Aug 2024

10/10 Excellent

Alexis

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
So nice
Stayed 5 nights in Jul 2024