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Iberostar Selection Paraíso Maya Suites - All Inclusive

4.5 star property

Photo gallery for Iberostar Selection Paraíso Maya Suites - All Inclusive

8 outdoor pools, pool umbrellas, pool loungers
Lobby
Aerial view
On the beach, white sand, sun-loungers, beach umbrellas
Outdoor wedding area

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Bar
  • All-inclusive
  • Breakfast included
  • Hot tub

Explore the area

Map
Playa del Carmen, QROO
  • Playa Paraiso Golf Course
    ‪12 min walk‬
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪10 min drive‬
  • Maroma Beach
    ‪14 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪36 min drive‬

Room options

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

  • 62 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 58 sq m
  • Sleeps 4
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Tropical View)

View from room

Junior Suite (Tropical View)

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

  • 58 sq m
  • Sleeps 5
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Accessible

Free minibar, in-room safe, desk, laptop workspace

Junior Suite, Accessible

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Room (One Bedroom, Star Family)

View from room

Room (One Bedroom, Star Family)

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds

View all photos for Junior Suite, Poolside

View from room

Junior Suite, Poolside

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Last room available

Free minibar, in-room safe, desk, laptop workspace

Last room available

  • 58 sq m
  • Sleeps 1
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Free minibar, in-room safe, desk, laptop workspace

Junior Suite

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite, Beachside

View from room

Junior Suite, Beachside

  • 62 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

View all photos for Junior Suite (Promo)

Free minibar, in-room safe, desk, laptop workspace

Junior Suite (Promo)

  • 58 sq m
  • Sleeps 1
  • 2 Double Beds OR 1 King Bed

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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

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  • Hot tub
  • All-inclusive
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4.3 out of 5, Excellent, (1003)
The price is NZ$1,791
for 1 room
includes taxes & fees
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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

About the area

Playa del Carmen

Located in Playa del Carmen, Iberostar Selection Paraíso Maya Suites - All Inclusive is by the ocean, a 2-minute drive from Playa Paraiso Golf Course and 14 minutes from Maroma Beach. .This all-inclusive property is 10.9 mi (17.5 km) from Ojo de Agua Beach and 12 mi (19.3 km) from Punta Esmeralda Beach.

What's nearby

  • Paradise Beach - 9 min walk - 0.8 km
  • Playa Paraiso Golf Course - 12 min walk - 1.1 km
  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 4.8 km
  • Tres Rios Ecopark - 12 min drive - 10.7 km
  • Maroma Beach - 14 min drive - 7.1 km

Getting around

  • Cancun Intl. Airport (CUN) - 36 min drive

Restaurants

  • ‪La Laguna - ‬1 min walk
  • ‪Snake Bar At Iberostar Maya - ‬3 min walk
  • ‪Alberca - Pool - Bar - ‬9 min walk
  • ‪Cena Trattoria By el Faro - ‬10 min drive
  • ‪Huama - ‬10 min drive

About this property

Iberostar Selection Paraíso Maya Suites - All Inclusive

Luxury property on the beach, with 8 outdoor pools
Iberostar Selection Paraíso Maya Suites - All Inclusive offers 434 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. Televisions come with cable channels and pay movies. Bathrooms include shower/tub combinations with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily.

Guests can play rounds at the 18-hole golf course and enjoy the facilities at the waterpark with a lazy river and waterslides. 8 outdoor swimming pools and 2 hot tubs are on site. In addition to a children's pool, other recreational amenities include a health club and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Spa Sensations has 25 treatment rooms including rooms for couples and outdoor treatment areas. Massages are available on the beach and in the spa; other services include deep-tissue massages, hot stone massages, and sports massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. The spa is open daily. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.
Make yourself at home in one of the 434 air-conditioned rooms featuring free minibar items. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature jetted bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. After practicing your swing on the golf course, you can dip into one of the 8 outdoor swimming pools or 2 hot tubs. Additional amenities at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at La Pagoda, one of the property's 20 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the 2 coffee shops/cafes. Relax with a refreshing drink at the beach bar, the poolside bar, or one of 8 bars/lounges. A complimentary buffet breakfast is served daily from 7:00 AM to 11:30 AM.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this property consist of conference space and a meeting room. Free valet parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 11:30 AM.
La Pagoda - This buffet restaurant serves lunch and dinner.
La Marina - This restaurant serves dinner only. Reservations are required. Open daily.
Bistró L'Etoile - This restaurant specializes in international cuisine and serves dinner only. Reservations are required. Open daily.
El Rancho - This steakhouse serves dinner only. Reservations are required. Open daily.
Room service (during limited hours) is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

À la carte meals and snacks included
In-room minibar (some restrictions)

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free covered self parking on site
  • Free valet parking on site

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 coffee shops/cafes
  • 20 restaurants
  • 8 bars/lounges
  • A beach bar
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Bistró L'Etoile
  • El Rancho
  • La Marina
  • La Pagoda

Things to do

  • 18-hole golf course
  • 2 hot tubs
  • 8 outdoor pools
  • Beach volleyball
  • Beach yoga
  • Billiards/pool table
  • Children's pool
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Golf clubhouse
  • Golf clubs/equipment
  • Health club
  • Kayaking
  • Lazy river
  • Nightclub
  • Optional golf privileges
  • Pilates classes
  • Playground
  • Pro golf shop
  • Sauna
  • Shopping centre
  • Snorkelling
  • Steam room
  • Tennis
  • Waterslide
  • Windsurfing

Family friendly

  • 8 outdoor pools
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Free water park access
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference space
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 25 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Hot/mineral springs
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 55-inch TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
2 children, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: MXN 56.57 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
This property uses eco-friendly cleaning products
This property is professionally cleaned

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property
Guests under 18 years old are not allowed in the spa

Property is also known as

All Inclusive Iberostar Paraiso Maya
Iberostar Maya Paraiso
Iberostar Paraiso Maya
Iberostar Paraiso Maya All Inclusive
Iberostar Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya Playa del Carmen
Maya Iberostar
Paraiso Maya
Iberostar Paraiso Maya Hotel Playa Paraiso
Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico
Iberostar Riviera Maya
Iberostar Paraiso Maya All Inclusive All-inclusive property
Iberostar Selection Paraíso Maya All Inclusive Playa del Carmen
Iberostar Selection Paraiso Maya All Inclusive Playa del Carmen
Iberostar Paraiso Maya All Inclusive
Iberostar Selection Paraíso Maya All Inclusive

Iberostar Selection Paraíso Maya Suites - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 550 out of 1000 reviews
Rating 8 - Good. 254 out of 1000 reviews
Rating 6 - Okay. 110 out of 1000 reviews
Rating 4 - Poor. 52 out of 1000 reviews
Rating 2 - Terrible. 34 out of 1000 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Consuela D

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely beautiful. The pools are clean, spacious and amazing. You got a wave pool, a lazy river, and slides to play in/on. The entertainment is awesome and the staff are top notch. Only place we'll come to stay at when visiting Riveria Maya.
Stayed 5 nights in Dec 2024

6/10 Okay

Landon

Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, the resort was, itself, very scenic, with fun and interesting activities for the whole family. The staff were patient and helpful. The main reason for the 3-star review is the fact that out of the group of seven, six got food poisoning in the first few days, including our 1-year-old, suggesting that, chances are, there’s some unsafe food handling and/or sanitation gaps at the resort that require attention. For example, when changing my baby in the men’s washroom, I saw one of the wait staff leave a stall after flushing and resume his job without washing his hands. I did consider that, perhaps, it could just be exposure to the tropics, but several of our group had previously been to Mexico and/or were from tropical countries. The water/ice is filtered and treated on-site so that was also ruled out. That said, if you eat “safe” foods, the resort is a really nice stay.
Stayed 6 nights in Dec 2024

2/10 Terrible

Matt

Travelled with family, Business traveller
Disliked: Staff & service, property conditions & facilities
Got food poisoning after only eating on property for days. Then charged over $300 for their medical services which were solely needed because of their food. They then claimed we needed to prove it was their food to reimburse…awful customer service
Stayed 2 nights in Dec 2024

10/10 Excellent

Adam

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean, safe.
Stayed 5 nights in Dec 2024

6/10 Okay

Amanda

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The resort itself is nice and it is clean. There are a lot of amenities on the resort and the staff plays lots of games. The staff is wonderful. They do not give you water bottles because they have a water filtration system. The water is safe to drink but it tastes absolutely terrible (definitely drink from the one of the many fruit infused options available). Breakfast is fine, typical buffet style. Lunch is a let down unless you like to eat burgers everyday. The dinners are WONDERFUL. Whether you are going to the buffet or one of the restaurants, you will not be let down. One downside to this resort is the towel situation. You check towels out with your room number. Almost every day when we were returning our towels, there was not worker there to check the towels back in. We weren't going to stand around and wait for someone to come back so we just dropped our towels into the towel drop and moved on with our day. This essentially meant the next round of checking towels out, they gave us the 3rd degree about the importance of checking them back in. Overall, we had a good enough time but this was our least favorite all inclusive we've been too.
Stayed 7 nights in Nov 2024

10/10 Excellent

Chic Eric

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
accessability to everything. cleanliness
Stayed 5 nights in Nov 2024

10/10 Excellent

Elizabeth Ann, Surrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had such a great time, we didn’t want to go home.
Stayed 7 nights in Nov 2024

10/10 Excellent

Chariss Mae, Tomball

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place!
Stayed 6 nights in Nov 2024

6/10 Okay

Erin

Travelled with family and small children
Liked: Amenities
Great location with a lot of amenities. My kids loved the big water slide. But I will never do Iberostar again at this location or anywhere else. Restaurant and kitchen staff were excellent. Unfortunately the quality of food they had to serve was bad which is not their fault. We couldn’t book reservations for dinners because everything was booked out when we got there. Maintenance and grounds crew were friendly and engaging. There was one night where our room filled with ammonia gas so bad our eyes were burning (no idea where it came from). The maintenance crew resolved it right away. Beach staff was always great. Front desk crew was not helpful except on trying to sell you in to their rewards programs. Either that or they were preoccupied with their cellphones. There were a few nights where the music would be blasting past 10:00pm. Overall it was a pretty bad experience. It’s too bad because it’s an awesome and beautiful resort with a lot to offer. If it were not for the nice weather and warm water this holiday would have been a total bust.

10/10 Excellent

Kenn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
liked the whole property, lots of choices to eat
Stayed 7 nights in Nov 2024

10/10 Excellent

Ellina

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
It was great overall. However our mini fridge was not restocked. The property is huge and it's easy to get lost. We enjoyed our stay! Thank you!
Stayed 6 nights in Nov 2024

10/10 Excellent

Andrew

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place and relaxed. When we booked restuarant for 5 people but the booked only 2 people. confused on APP to booking restaurant. Disappointed one restaurant sell pizza only two days, Monday to Thursday closed??? Others are lovely
Stayed 8 nights in Nov 2024

10/10 Excellent

Melody

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay and experience overall. I wish some of the room setups would have had a separate bedroom. Also the jacuzzi bathtub did not work properly.
Stayed 5 nights in Aug 2024

8/10 Good

Rizza Lynn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Some of the room amenities need upgrade and thorough cleaning.
Stayed 5 nights in Nov 2024

8/10 Good

amirbabak

Travelled with family, Travelled with family and small children
Liked: Staff & service
Good for families
Stayed 9 nights in Nov 2024

10/10 Excellent

Henry

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 6 nights in Oct 2024

10/10 Excellent

Oscar

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Nov 2024

10/10 Excellent

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a great stay , there’s nothing I didn’t like
Stayed 7 nights in Oct 2024

10/10 Excellent

Jocelin

Liked: Cleanliness, staff & service, property conditions & facilities
El mejor servicio, muy recomendado!
Stayed 5 nights in Sep 2024

2/10 Terrible

Leigh

Travelled with family
Liked: Staff & service
Disliked: Amenities
Front desk was not pleasant. Food terrible. Stores ridiculously priced. No wine options. Little evening entertainment. Workers were great though!
Stayed 4 nights in Oct 2024

8/10 Good

Carlos

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
I had higher expectations. The Maya hotel does not have great amenities. Not sure I can recommend to anyone. The chef at one of the hotels told our waiter that he thought we ordered too many dishes and he didn’t want to serve us what we order. We had 6 people at our table.
Stayed 5 nights in Oct 2024

10/10 Excellent

Djordje

Travelled with family
Liked: Cleanliness, property conditions & facilities
Our first stay and we loved it. Definitely coming back
Stayed 8 nights in Oct 2024

10/10 Excellent

Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely stay, can be quiet if you wish or can be as fun as you would like. Clean rooms, fiod is very good and always ready with a drink.
Stayed 7 nights in Oct 2024

10/10 Excellent

Kaylee

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024