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Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

5.0 star property

Photo gallery for Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Restaurant
Water park
Lair Suite
Outdoor pool, free pool cabanas, pool loungers
Building design

Reviews

8.4 out of 10
Very good

Popular amenities

  • Free airport shuttle
  • Pool
  • Bar
  • All-inclusive
  • Parking included
  • Room service

Explore the area

Map
Carretera Cancun Tulum Km 45, Riviera Maya, Playa del Carmen, QROO, 77710
  • Cirque du Soleil Boutique at Vidanta Riviera Maya
    ‪10 min drive‬
  • Puerto Morelos Beach
    ‪15 min drive‬
  • Puerto Morelos Town Square
    ‪15 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪31 min drive‬

Room options

View all photos for Big Kahuna Suite

Big Kahuna Suite

Big Kahuna Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Lair Suite

Lair Suite

Lair Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP QUEEN)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL QUEEN)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP POOL DECK LEVEL KING)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

Penthouse, Connecting Rooms, Oceanfront (SWIM-UP SUITE)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

View all photos for Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Connecting Rooms (SWIM-UP POOL DECK LEVEL)

  • Sleeps 10
  • 1 King Bed, 1 Twin Murphy Bed, 2 Double Sofa Beds and 2 Queen Beds

Suite, Connecting Rooms, Oceanfront (SWIM-UP)

  • Sleeps 10
  • 1 King Bed, 2 Queen Beds, 2 Double Sofa Beds and 1 Twin Murphy Bed

View all photos for Suite, Oceanfront (SWIM-UP KING)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Suite, Oceanfront (SWIM-UP KING)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP QUEEN SUITE)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 2 Queen Beds and 1 Twin Sofa Bed

View all photos for Penthouse, Oceanfront (SWIM-UP KING SUITE)

Frette Italian sheets, premium bedding, memory-foam beds, free minibar

Penthouse, Oceanfront (SWIM-UP KING SUITE)

  • 54 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 1 Twin Murphy Bed and 1 Twin Sofa Bed

View all photos for Pineapple Suite

Pineapple Suite

Pineapple Suite

  • 108 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds, 1 Twin Murphy Bed and 1 Twin Sofa Bed

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About the area

Playa del Carmen

With a stay at Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive in Playa del Carmen, you'll be on the beach, within a 10-minute drive of Cirque du Soleil Boutique at Vidanta Riviera Maya and Playa Paraiso Golf Course. .This all-inclusive hotel is 6.7 mi (10.8 km) from Maroma Beach and 6.7 mi (10.8 km) from Puerto Morelos Town Square.

What's nearby

  • Cirque du Soleil Boutique at Vidanta Riviera Maya - 10 min drive - 6.0 km
  • Puerto Morelos Beach - 15 min drive - 14.2 km
  • Puerto Morelos Town Square - 15 min drive - 10.8 km
  • Ojo de Agua Beach - 15 min drive - 10.9 km
  • Maroma Beach - 17 min drive - 10.8 km

Getting around

  • Cancun Intl. Airport (CUN) - 31 min drive

Restaurants

  • ‪Cena Trattoria By el Faro - ‬12 min drive
  • ‪Huama - ‬12 min drive
  • ‪El Mar y Tierra - ‬9 min drive
  • ‪Limon y Sal - ‬12 min drive
  • ‪Don Miquel - ‬10 min drive

About this property

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive

Luxury hotel on the beach, with free water park
Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive offers 280 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies. These individually decorated and furnished accommodations have separate sitting areas. Memory foam beds feature Frette Italian sheets and premium bedding. Smart televisions come with satellite channels. Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and hair dryers.

This Playa del Carmen hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include hypo-allergenic bedding.

A 24-hour health club and a complimentary water park with a lazy river and waterslides are featured at the hotel. An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

NÁAY SPA has 7 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages, and Swedish massages. The spa is equipped with a sauna and a steam room. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
Make yourself at home in one of the 280 individually decorated guestrooms, featuring free minibar items and Smart televisions. Your memory foam bed comes with Frette Italian sheets. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature deep soaking bathtubs and rainfall showerheads.
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a complimentary water park, a 24-hour health club, and an outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at YACHT CLUB, WORLD CUISINE, one of the hotel's 6 restaurants, or stay in and take advantage of the 24-hour room service. Mingle with other guests at the complimentary reception, held daily. Wind down with a drink at one of the 3 bars/lounges or 2 swim-up bars.

Featured amenities include limo/town car service, dry cleaning/laundry services, and a 24-hour front desk. A roundtrip airport shuttle is complimentary (available 24 hours).
A complimentary manager's reception is offered each day.
YACHT CLUB, WORLD CUISINE - Onsite restaurant.
GOOD BURGER™ - Onsite family restaurant. Open daily.
BIKINI BOTTOM BAR™ & GOUR - Onsite theme restaurant. Open daily.
PIAZZA™ - Onsite family restaurant. Open daily.
LE SPATULA – MARKET DININ - Onsite theme restaurant. Open daily.
A complimentary grocery shopping service is offered and 24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service

Land activities

Fitness facilities
Kids club

Lessons/classes/games

Aerobics
Cooking
Dancing
Pilates
Yoga

Entertainment

Onsite entertainment and activities
Onsite live performances
Theme parties

Awards and affiliations

Eco-Certified Property
This property participates in EarthCheck, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

American (Sign language), English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle
  • Limo/town car service
  • Free self parking on site

Food and drink

  • 2 swim-up bars
  • 3 bars/lounges
  • 6 restaurants
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • BIKINI BOTTOM BAR™ & GOUR
  • GOOD BURGER™
  • LE SPATULA – MARKET DININ
  • PIAZZA™
  • YACHT CLUB, WORLD CUISINE

Things to do

  • 24-hour health club
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Free water park
  • Full-service spa
  • Games
  • Lazy river
  • Outdoor pool
  • Pilates classes
  • Playground
  • Sauna
  • Scuba diving
  • Shopping
  • Steam room
  • Waterslide
  • Yoga classes

Family friendly

  • Changing table
  • Children's dinnerware
  • Children's games
  • Children's pool
  • Free children's club
  • Free cot
  • Free water park access
  • Grocery/convenience store
  • In-room babysitting
  • Laundry facilities
  • Lazy river
  • Outdoor pool
  • Playground
  • Supervised activities for children (surcharge)
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Free grocery shopping service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Free pool cabanas
  • Garden
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers

Full-service spa

  • 7 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift

Room amenities

Bedroom

  • Free cot
  • Frette Italian sheets
  • Hypo-allergenic bedding
  • Memory foam mattress

Bathroom

  • 2 private bathrooms
  • Children's robes
  • Children's slippers
  • Deep soaking bathtub
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 72 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 2 years, can stay for free if using existing beds when occupying the parent or guardian's room
Free cribs are available on request at the property

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Property Registration Number OPERADORA GENTION SA DE CV

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property
A car is not required for transportation to and from this property
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly)

Property is also known as

Nickelodeon Hotels Resorts Riviera Maya
Nickelodeon Hotels Resorts All Inclusive Riviera Maya
Nickelodeon Hotels Resorts Riviera Maya Gourmet by Karisma

Nickelodeon Hotels & Resorts Riviera Maya - Gourmet by Karisma - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 702 out of 1215 reviews
Rating 8 - Good. 211 out of 1215 reviews
Rating 6 - Okay. 131 out of 1215 reviews
Rating 4 - Poor. 79 out of 1215 reviews
Rating 2 - Terrible. 92 out of 1215 reviews

9.0/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

amy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay , wonderful staff , resort is clean and overall good time .
Stayed 2 nights in Nov 2024

10/10 Excellent

Ashley

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best vacation
We loved this resort and I'm pretty picky, especially about food. Everything was wonderful! The employees were very friendly, food was surprisingly good, entertainment all day! We will return! Yes, the pools were very cold, we still had fun.
Stayed 3 nights in Dec 2024

2/10 Terrible

Shakeel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do NOT Stay !
Admin are crooks! It’s a total rip off! My son turned 4 and made me $1000 per night because now he is an “adult” in their system ! Never recommend this property to any family
Stayed 3 nights in Dec 2024

4/10 Poor

Nedim

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is supposedly a newer hotel but as soon as you arrive, you’re able to tell the quality of the place. A few dining options but the quality lacks, even at the non-buffet restaurants. Better off leaving the hotel & look for authentic Mexican food or restaurants that actually put love into their food, which we ended up doing. Staff were friendly & nice. We stayed in the main deck pool & disappointed to learn that it wasn’t heated. The water was cold. The water in the water park was warmer but I would have preferred to use the pool right outside my room, even paid extra to be on the main level pool but still ended up not using it due to it being cold.
Stayed 4 nights in Dec 2024

8/10 Good

Anjali

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water park is amazing! Lots of fun for the whole family! Rooms are well appointed and swim up offers a great semi private pool (shared between 4 rooms in the upstairs floors). Food is decent but at times hit or miss, although decent variety and great kid options on both meals and mocktails. I found information on hotel details and what's happening a bit harder to find than expected.
Stayed 7 nights in Dec 2024

10/10 Excellent

Juan David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Johnnie Ruthinia

Liked: Cleanliness, staff & service, property conditions & facilities
The swim up bar was nice. The kids pool was nice and the pool area was accessible for toddlers.
Stayed 3 nights in Dec 2024

10/10 Excellent

Akeem

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very very fun activities for the kids, hospitality is very good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Felix

Stayed 5 nights in Dec 2024

10/10 Excellent

Judith

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was awesome!!! The only bad thing I have to say it's that sometimes we had to wait for a long time for the shuttle. You must take it to be transported between the rooms and the water park/lobby
Stayed 2 nights in Dec 2024

10/10 Excellent

Justino, Chicago

Stayed 3 nights in Nov 2024

10/10 Excellent

Tomas

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo hubo un pesimo trato en el restaurante de pizza por parte del mesero burlista, poco atento y malo en general. Su manager tampoco resolvió a los concerns que tuvimos.
Stayed 4 nights in Dec 2024

10/10 Excellent

Ammal, newark

Stayed 3 nights in Oct 2024

10/10 Excellent

Gabrielle

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

2/10 Terrible

Sharanjeet

Stayed 1 night in Nov 2024

8/10 Good

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is nice however the rooms and the water park and best restaurants are about a kilometer apart so you have to wait for a shuttle. Even though they are quick and you don’t have to wait very long the issue is that there are other guest that are coming from the water park and leave the seats wet. Whenever you want to go and dine at a restaurant that you have to get transported to you might sit in a wet seat. Also the staff is nice but they are always trying to up sale you a service. Those are my two complaints other than that it was a great time.
Stayed 3 nights in Dec 2024

2/10 Terrible

Ramiro

Horrible experience don’t book
What a horrible experience. When we arrived we were told we had to lay an extra $5200.00 USD for our stay because of the kids ages. Called hotels.com who were completely useless. They said that I had stated the ages of the children incorrectly but provided absolutely no evidence and our only option was to pay an extra $5200.00 or abandon the hotel. We ended up having to leave the hotel which was devasting my little girls who were super excited to stay there. Up to now hotels.com refuses to give us a refund and has been super difficult. Worst experience ever!
Stayed 7 nights in Dec 2024

10/10 Excellent

Alistair

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time back and the kids loved it. Had a swim out on the first floor which we preferred to our 3rd floor suite from last stay. Resort was less busy this time due to time of year. Staff are amazing and ensure to check in often. Highly recommend.
Stayed 6 nights in Dec 2024

10/10 Excellent

Osnielkys

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is a must if you have kids. The best
Stayed 3 nights in Nov 2024

10/10 Excellent

Angelika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property for the kids
Stayed 5 nights in Nov 2024

10/10 Excellent

Monica

Stayed 4 nights in Nov 2024

10/10 Excellent

Jenika Yanique

Liked: Cleanliness, staff & service, property conditions & facilities
Great resort, good staff very clean, my kids loved the entertainment. Food was okay could be better.
Stayed 6 nights in Nov 2024

10/10 Excellent

Dolores

Liked: Cleanliness, amenities, property conditions & facilities
Exelent
Stayed 3 nights in Oct 2024

10/10 Excellent

Arturo Arredondo

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place fun for kids love the room pool
Stayed 2 nights in Oct 2024

2/10 Terrible

Temitope

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024