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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Paradisus Playa del Carmen – Riviera Maya - All Inclusive

5 outdoor pools, pool umbrellas, pool loungers
5 outdoor pools, pool umbrellas, pool loungers
Restaurant
Restaurant
Exterior

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Bar
    Bar
  • Hot tub
    Hot tub
  • Pool
    Pool
  • All-inclusive
    All-inclusive
  • Spa
    Spa
  • Gym
    Gym

Explore the area

Map
5ª Avenida, Playa del Carmen, Playa del Carmen, QROO, 77719
  • Punta Esmeralda Beach
    12 min walk
  • Playa 88
    19 min walk
  • Mamitas Beach
    5 min drive
  • Playa Del Carmen, Quintana Roo (PCM)
    13 min drive

Room options

View all photos for Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

Family Concierge Junior Suite SwimUp

  • 58 sq m
  • Sleeps 3
  • 2 Queen Beds OR 1 King Bed

View all photos for Family Concierge Suite SwimUp

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite SwimUp

  • 78 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Master Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Master Suite Nature View

  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Family Concierge Master Suite SwimUp

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Master Suite SwimUp

  • 106 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Junior Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Junior Suite (Nature View)

  • 63 sq m
  • Sleeps 4
  • 2 Queen Beds OR 1 King Bed

View all photos for Family Concierge Suite Nature View

Premium bedding, down duvets, minibar, in-room safe

Family Concierge Suite Nature View

  • 78 sq m
  • Sleeps 5
  • 2 Queen Beds

View all photos for Roulette Room Playa del Carmen or La Perla

Premium bedding, down duvets, minibar, in-room safe

Roulette Room Playa del Carmen or La Perla

  • 58 sq m
  • Sleeps 3
  • 1 King Bed OR 2 Queen Beds

View all photos for Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

Family Concierge Junior Suite Nature View

  • 58 sq m
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed

View all photos for Two Bedroom Master Suite

Premium bedding, down duvets, minibar, in-room safe

Two Bedroom Master Suite

  • 184 sq m
  • Sleeps 10
  • 2 Queen Beds

View all photos for Family Concierge Master Suite Nature View

Family Concierge Master Suite Nature View | View from room

Family Concierge Master Suite Nature View

  • 106 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Nature View)

Premium bedding, down duvets, minibar, in-room safe

Suite (Nature View)

  • 78 sq m
  • Sleeps 5
  • 2 Queen Beds

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Exterior

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Breakfast included
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4.4 out of 5, Excellent, (1622)
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About the area

Playa del Carmen

Located in Playa del Carmen (Luis Donaldo Colosio), Paradisus Playa del Carmen – Riviera Maya - All Inclusive is within a 10-minute drive of Quinta Avenida and Quinta Alegría Shopping Mall. .This beach property is 7.9 mi (12.7 km) from Río Secreto and 8.2 mi (13.1 km) from Xplor Theme Park.

What's nearby

  • Punta Esmeralda Beach - 12 min walk - 0.7 km
  • Mamitas Beach - 5 min drive - 3.4 km
  • Quinta Avenida - 6 min drive - 3.5 km
  • Quinta Alegría Shopping Mall - 6 min drive - 3.9 km
  • Playa del Carmen Main Beach - 9 min drive - 2.3 km

Getting around

  • Cancun Intl. Airport (CUN) - 44 min drive

Restaurants

  • ‪Naos - ‬1 min drive
  • ‪Illy Cafe - ‬3 min walk
  • ‪Hadar - ‬1 min drive
  • ‪Crisol - ‬4 min drive
  • ‪Capella - ‬3 min walk

About this property

Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luxury property on the beach, with 5 outdoor swimming pools
Paradisus Playa del Carmen – Riviera Maya - All Inclusive offers 488 air-conditioned accommodations, which are accessible via exterior corridors and feature DVD players and minibars. Rooms open to furnished balconies or patios. Beds feature down comforters and premium bedding. 50-inch flat-screen televisions come with cable channels. Bathrooms include bathtubs or showers with rainfall showerheads, slippers, designer toiletries, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include hair dryers and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily.

A health club and a complimentary water park with waterslides are featured at the property. 5 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a spa tub and a sauna.

Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the property's full-service spa, Yhi Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is open daily.
Make yourself at home in one of the 488 air-conditioned rooms featuring minibars and flat-screen televisions. Your bed comes with down comforters and premium bedding. Rooms have private furnished balconies or patios. Cable programming and DVD players are provided for your entertainment, while complimentary wireless internet access keeps you connected. Bathrooms feature bathtubs or showers with rainfall showerheads and designer toiletries.
Pamper yourself with a visit to the spa, which offers body treatments and facials. You're sure to appreciate the recreational amenities, which include 5 outdoor swimming pools, a complimentary water park, and a health club. This property also features complimentary wireless internet access, concierge services, and an arcade/game room.
All-inclusive rates are available at this property. Meals and beverages at onsite dining establishments are included in all-inclusive rates. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Grab a bite at Sal Steak Cave, one of the property's 13 restaurants, or stay in and take advantage of the room service (during limited hours). Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink at the beach bar, the swim-up bar, or one of 16 bars/lounges.

Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Planning an event in Playa del Carmen? This property has 25005 square feet (2323 square meters) of space consisting of a conference center and meeting rooms. Free self parking is available onsite.
Sal Steak Cave - Onsite fine-dining restaurant.
Capella - Onsite family restaurant. Open daily.
Kanna Beach Club - Onsite bar. Open daily.
The Lunch Box - Onsite restaurant. Open daily.
Tori - Onsite restaurant. Open daily.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Paradisus Playa del Carmen – Riviera Maya - All Inclusive are available. These rates are higher because they include onsite food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals, snacks, and beverages included
24-hour room service

Lessons/classes/games

Bartending
Cooking
Dancing

Entertainment

Onsite entertainment and activities
Onsite live performances

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site

Food and drink

  • 13 restaurants and 1 coffee shop/cafe
  • 16 bars/lounges, 1 beach bar and 1 swim-up bar
  • Room service available
  • Coffee/tea in a common area

Restaurants on site

  • Sal Steak Cave
  • Capella
  • Kanna Beach Club
  • The Lunch Box
  • Tori

Things to do

  • 5 outdoor pools
  • Fitness classes
  • Arcade/games room
  • Children's pool
  • Free water park access
  • Full-service spa
  • Health club
  • Pilates classes
  • Playground
  • Sauna
  • Shopping
  • A hot tub
  • Yoga classes

Family friendly

  • 5 outdoor pools
  • Arcade/games room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Water slide

Conveniences

  • ATM/banking services
  • Ballroom
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Reception hall

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre (25005 square feet of space)
  • Meeting rooms

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Dock
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool sunloungers
  • Pool umbrellas

Spa

  • Body scrubs
  • Body treatments
  • Body wraps
  • Facials
  • Manicures and pedicures
  • Spa open daily

Accessibility

  • Lift

More

  • Beach towels
  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Premium bedding

Bathroom

  • Bath or shower
  • Designer toiletries
  • Hairdryer
  • Rainfall showerhead
  • Towels

Entertainment

  • 50-inch flat-screen TV
  • TV channels
  • DVD player

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Desk
  • Iron/ironing board
  • Phone
  • Safe
  • Slippers
  • Turndown service

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Early check-in subject to availability
An early check-in fee will be charged
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification, and other arrangements must be coordinated with the property prior to arrival
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Resort fee: MXN 33 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards; cash is not accepted
Some rooms at this property are not suitable for children; please add child ages in the search parameters to display available rooms
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

Some facilities may have restricted access; guests can contact the property for details using the contact information on the booking confirmation
Children under 12 years old are not allowed in the swimming pool, health club, or spa tub without adult supervision

Paradisus Playa del Carmen – Riviera Maya - All Inclusive Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 596 out of 1002 reviews" "
Rating 8 - Good. 220 out of 1002 reviews" "
Rating 6 - Okay. 95 out of 1002 reviews" "
Rating 4 - Poor. 44 out of 1002 reviews" "
Rating 2 - Terrible. 47 out of 1002 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
I travelled with my wife and kids (13, 11, 7). The resort was great with kids - shows every night were really good quality. There were good pool activities and other events and entertainment as well. Everything at the resort is kept super clean, inside and out. Our room was very spacious, the layout is very convenient, the water pressure and shower, and the lighting is very good. The balcony is large, ours had a jacuzzi which the kids loved. The restaurants were great, especially the buffet at breakfast and dinner, the Japanese hibachi and the Mexican food night. We got the concierge service and Jonathan was awesome. The beach was beautiful, the seaweed was not an issue at this time (we went August 18-24, 2024). We highly recommended this resort for families.
Stayed 6 nights in Aug 2024

8/10 Good

Julane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and lots of fun activities for the kids. Good food options. Courteous staff.
Stayed 6 nights in Aug 2024

10/10 Excellent

Luis Robert, Brooklyn

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 6 nights in Aug 2024

10/10 Excellent

Efrain

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel, friendly people and good restaurants.
Stayed 7 nights in Aug 2024

10/10 Excellent

Ysaura

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2024

10/10 Excellent

Lizzette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2024

8/10 Good

Mayra Y, Whiting

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great family friendly resort. Rooms were very clean and well kept. The pools were also kept clean and it was not too crowded when we went in August. The swim up bar service was speedy and friendly. The restaurant by the pool, Celsius, was the best restaurant on the family side of the resort. The other restaurants were not good and the food was bland and flavorless.
Stayed 4 nights in Aug 2024

8/10 Good

Marisol

Liked: Cleanliness, staff & service, property conditions & facilities
The property was beautiful and the help was amazing. The food areas are a hit and miss.
Stayed 4 nights in Aug 2024

4/10 Poor

Ron

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No good
The room wasn’t clean properly and very old
Stayed 5 nights in Aug 2024

8/10 Good

Gloria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Family friendly. Kids loved the ice cream parlor. Pools were great. The Waterpark was the best attraction for kids. Quality of food on the family side of resort was just ok. Was not impressed with the food.
Stayed 4 nights in Aug 2024

4/10 Poor

Vincent, Saint Laurent

Stayed 6 nights in Jul 2024

10/10 Excellent

Stephanie, Maspeth

Stayed 5 nights in Jun 2024

10/10 Excellent

Humberto, Carmel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Splendid resort
Stayed 7 nights in Jul 2024

6/10 Okay

Anca E

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities
Pros: The hotel was clean , room updated , clean with good AC . Staff nice and helpful . Beautiful beach access . Plenty of pool space with some rooms direct balcony access directly in the pool . The family section has a water park for kids . When you book make sure you chose the right package - adults only or family - it is not clearly specified in the Expedia listing - However, the cons are : buffet food hit or miss - usually dinner pretty limited and not great tasting . Breakfast and lunch decent . Absolutely impossible to book other restaurants for larger than 4 people until after 930 PM . At check in they are trying to sell “ concierge “ service to assist with booking restaurant reservations and other small perks but definitely not worth the price . Is almost like they are intentionally make it so difficult to book on your own so they can force you into getting concierge package . The entertainment in the adult side VERY limited . One bar with karaoke and that’s about it . One night they had a “ Mexican celebration “ event with good food and entertainment but otherwise pretty boring at night .
Stayed 8 nights in Jul 2024

8/10 Good

Anthony, Brooklyn

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Grounds are beautiful. Staff is friendly and eager to help. Could be cleaner. Food quality at restaurants sub par. Buffet was better.
Stayed 4 nights in Jul 2024

6/10 Okay

Hanife

Travelled with family and small children
Liked: Staff & service, amenities, property conditions & facilities
Overall my family had a good time. There were too many limitations. Lots of restaurants were adult only and difficult to get a reservation for. Lots of areas where you need to be exclusive members to go into. I saw a cockroach crawling near food at the buffet, as well as flies on the food. I wish there were more indoor options for kids to get a break from the heat. There needs to be more options to grab quick and healthy snacks for kids not only a sit down buffet.
Stayed 7 nights in Jul 2024

10/10 Excellent

Kimberly

Stayed 4 nights in Jul 2024

10/10 Excellent

Veronica

Liked: Cleanliness, staff & service, property conditions & facilities
Loved everything! Everyone so caring and nice making the experience enjoyable
Stayed 5 nights in Jul 2024

10/10 Excellent

Peter Bernard

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Excellent food choices. Something for everyone. Water Park for kids and kids club tip the scales as one of the top choices for children’s activities.
Stayed 4 nights in Jul 2024

8/10 Good

Nikoo, Irvine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jul 2024

4/10 Poor

Dharmesh

Travelled with family and small children
Liked: Staff & service
Disliked: Amenities
Ive been to different parts of Mexico many times over the last 15 years, but out of all the resorts Ive stayed at over those years this is probably the worst. The hotel itself is okay, the layout of the hotel is TERRIBLE! It's like a damn maze. You would think they would have more signage around the property guiding the guests on where restaurants and bars are and how to get to different rooms. I felt like I walked miles just because I couldn't find places. One night I had to go get medicine from a family members room and I texted them that I'll come to their room to get it, well 20 minutes later I gave up. The food here was the WORST out of any other resort/hotel we have stayed at. When you go on a vacation you look forward to food and drinks, this place missed on both! The staff wasn't bad, most of them were nice. I just feel like for what I paid I didn't get my moneys worth, I would not recommend this place to anyone.
Stayed 4 nights in Jul 2024

10/10 Excellent

edi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Exclent
Stayed 4 nights in Jul 2024

6/10 Okay

Anthony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Falsely advertised queen sized beds. They were full sized beds which made for terrible sleep for 4 people. I messaged the concierge who had messaged me regarding check in (Eduardo). He read my message and never replied to me. Ac was also not good. We were never fully cool enough to sleep well in the room.
Stayed 5 nights in Jul 2024

6/10 Okay

matan

Liked: Staff & service, amenities
Stayed 4 nights in Jul 2024

8/10 Good

Francis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2024