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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
8 bars/lounges, 2 poolside bars, beach bar
Aerial view
8 bars/lounges, 2 poolside bars, beach bar
13 outdoor pools, pool umbrellas, pool loungers

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub
  • Breakfast included

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

View from room

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

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  • Breakfast included
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About the area

Playa del Carmen

When you stay at Platinum Yucatan Princess Adults Only - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. .This all-inclusive property is 5.9 mi (9.6 km) from Playa del Carmen Main Beach and 7.5 mi (12.1 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Gran Coyote Golf - 7 min drive - 3.9 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 3.8 km
  • Quinta Avenida - 12 min drive - 8.9 km
  • Tres Rios Ecopark - 12 min drive - 7.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 470 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Yucatan, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1337 out of 2582 reviews
Rating 8 - Good. 653 out of 2582 reviews
Rating 6 - Okay. 321 out of 2582 reviews
Rating 4 - Poor. 141 out of 2582 reviews
Rating 2 - Terrible. 130 out of 2582 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Taylor

Stayed 3 nights in Jan 2025

8/10 Good

Maritza

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jan 2025

2/10 Terrible

Jacob

Travelled with family, Travelled with group
Disliked: Staff & service
For an all-inclusive, you were required to buy something to get what you already paid for. To sit at a certain table, I was required to buy a bottle of wine (we don't drink wine) at the steakhouse. I was required to buy lobster for teppanyaki. No one else at my table was required to purchase it, so that was a little heart breaking and felt scammed. Drinks were good and the bartending staff did a nice job. Food was by far the biggest disappointment. The buffet didn't follow its own schedule and often times wasn't open for lunch/dinner on time. The food seemed like it was sitting under the heaters for hours. Most of it was very dry. The steak house used meats I would feed my dogs, Teppanyaki chicken and lobster required water to wash it down. Pasta was watery and flavorless at the Italian restaurant. Room service was probably the "best" food at the resort but took forever to get after ordering. Much of the staff seemed crabby or not happy to be there. Woke one morning to find a bunch of empty cups and dirty plates sitting around the pool near our neighbor's room from a previous evening. We will not be returning or recommending this resort or any sister locations to anyone.
Stayed 4 nights in Jan 2025

10/10 Excellent

Alimatshadia Olatokunbo

Stayed 4 nights in Jan 2025

10/10 Excellent

Amie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Dec 2024

4/10 Poor

Marisol

Travelled with partner, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
This was our second time visiting this resort because we really enjoyed our first time however, this time around, we felt like the service had declined specially in the restaurants and some of the bartenders at the swim up bar. We tried having steaks a couple of nights at different restaurants and they could just not cook them right. The temperature of the meat was always wrong. We sent to the Japanese restaurant and we got no service. Other people being seated after us were getting service. We kept asking for a menu twice which we never got. We got a drink but no one checked back to see if we wanted more. We left the restaurant The bartenders on the family side of the resort where absolutely incredible but that was not the same experience on the adults only side. We took another couple with us because we enjoyed our first time so much and we were sorely disappointed. Our friends were having issues getting towels for the beach as well Still have to give credit to the rest of the staff who were amazing and very helpful to everyone The resort is beautiful and beautifully kept. Very clean
Stayed 5 nights in Jan 2025

8/10 Good

Dylan Gene

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hot water was a little spotty in my room. Food was amazing
Stayed 7 nights in Jan 2025

4/10 Poor

Sara, Fremont

Disliked: Amenities, property conditions & facilities
Room was dirty
Stayed 4 nights in Jan 2025

10/10 Excellent

Leudvigg

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was well maintained, the food was very good. I will definitely be returning
Stayed 5 nights in Jan 2025

10/10 Excellent

Keiran

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We first checked in with Jorge who provided fast service and was very polite and easy to deal with. He gave us a complimentary drink and a room upgrade. He was able to explain the resort to us in a manner that was very easy to understand. I will say that my wife and I have been to Mexico quite a few times now at many different resorts and this was by far the best for food/drinks, quiet resort, staff friendliness. Now let’s get to the shows they put on at night. Wow they were amazing. I can’t believe how well done they are! The actors/dancers are phenomenal at what they do. We have already recommended to friends and family that this is the place to be in Mexico. I could go on for a long time but whoever is reading this should defintely attend this resort. We will be back and that’s a guarantee!
Stayed 5 nights in Jan 2025

10/10 Excellent

Nicholas Arthur

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very quiet resort. Good to relax at but if you want night life its not the resort to go to
Stayed 5 nights in Jan 2025

10/10 Excellent

Patricia Lena

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautifully kept. Staff was wonderful.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ilya

Stayed 6 nights in Jan 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were amazing, Johnny from entertainment, Abi/Liz/Gerameel from the breakfast buffet were awesome.
Stayed 5 nights in Jan 2025

8/10 Good

Timothy

Stayed 7 nights in Dec 2024

10/10 Excellent

Jaubauri

Business traveller
Liked: Cleanliness
Stayed 5 nights in Jan 2025

8/10 Good

Jeaniqua

Travelled with family
I truly think that this is a beautiful, underrated resort. The wildlife didn't bother me at all. You also get access to two other sister resorts. This resort does a lot as far as guest entertainment (movies, parties, other events) with that rooms on the “party side” are definitely louder. My only con was the food. Flavor wasn't really there and during certain times you will be extremely limited on whats available.
Stayed 5 nights in Nov 2024

10/10 Excellent

Alex

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a great 5 days! The staff was very helpful and considerate. The beach was fairly private and peaceful. A little walk down to the family side of the resort afforded a nicer swimming area. Most of our dining was above average. We realized on our last day that the restaurants on the family side were available to us by reservation. Maybe worth looking into. The night shows in the theatre were fantastic! We were happily suprised at the quality of the performers. Overall a great week!
Stayed 5 nights in Jan 2025

10/10 Excellent

Felicia

Stayed 4 nights in Dec 2024

10/10 Excellent

Kyle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff service. Wide range of restaurants not needing reservations. Great variety of foods. Loved the shuttle that would take you to the sister resort.
Stayed 6 nights in Dec 2024

10/10 Excellent

Teressa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved it! Maybe because we came off season but the staff were super nice and friendly! The buffet food was delicious! Would definitely recommend going to one of the stations where they cook fresh food like tacos burritos. LOBSTER !, yes lobster, omelets whatever it may be for the day. Love the Mimosa type cocktails for brunch. Staff was amazing! Had a great experience will definitely come back. Con... Like most hotel rooms that we stayed at in Mexico and Caribbean the rooms are musty and the sheets are damp/moist. But guess that's what you have to contend with in those areas. Also be careful when leaving your patio door open at night the mosquitoes will get in and eat you alive.
Stayed 3 nights in Jan 2025

8/10 Good

Samantha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was greats Needs a games room with pools tables, ping pong table, foosball table , darts board, board games , cards . Something that guess can access 24/7 without being part of the entertainment activities.
Stayed 8 nights in Jan 2025

8/10 Good

Katherine Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

10/10 Excellent

Andrew

Stayed 4 nights in Jan 2025

6/10 Okay

Shelly

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We have been to plenty of all inclusives, this is the first one that they charge you for extra pop or beer in your mini fridge. Also the room service menu is terrible! Especially breakfast , the only options is fruit and toast , otherwise you walk a fair amount to get to the buffet. There’s no cute coffee shops with snacks like all other resorts we’ve stayed at. Oh and you have to bring your towel from your room to the beach, they don’t offer you any towels at the pools or beach. Overall, it’s clean, swim ups are nice, staff is very nice , just wouldn’t pay what we did to stay here again. I’ve been to much better.
Stayed 4 nights in Jan 2025