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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
8 bars/lounges, 2 poolside bars, beach bar
13 outdoor pools, pool umbrellas, pool loungers
Aerial view
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Hot tub

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪42 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

6 restaurants, international cuisine

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

  • Pool
  • All-inclusive
  • Spa
  • Free WiFi
4.3 out of 5, Excellent, (2811)
The price is NZ$506
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

When you stay at Platinum Yucatan Princess Adults Only - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and El Camaleón Mayakoba Golf Course. .This all-inclusive property is 5.9 mi (9.6 km) from Playa del Carmen Main Beach and 7.5 mi (12.1 km) from Maroma Beach.

What's nearby

  • Playa Xcalacoco - 16 min walk - 1.4 km
  • Gran Coyote Golf - 7 min drive - 3.9 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 3.8 km
  • Tres Rios Ecopark - 12 min drive - 7.4 km
  • Playa del Carmen Main Beach - 20 min drive - 9.6 km

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a hot tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 470 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Yucatan, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 10:00 AM
  • 2 poolside bars
  • 6 restaurants
  • 8 bars/lounges
  • A beach bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Aroma
  • Asiatico
  • Bruschetta
  • Rodeo Grill
  • Yucatan

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness classes
  • Full-service spa
  • Golf driving range
  • Gym
  • Hot tub
  • Nightclub
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • 6,426 square feet of conference space
  • Business centre

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 42-inch plasma TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning
  • Desk
  • Iron/ironing board
  • LED lighting
  • Living room
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a smoke detector, a security system, and a first aid kit
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 1329 out of 2605 reviews
Rating 8 - Good. 660 out of 2605 reviews
Rating 6 - Okay. 329 out of 2605 reviews
Rating 4 - Poor. 153 out of 2605 reviews
Rating 2 - Terrible. 134 out of 2605 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lucinda Lou

Liked: Property conditions & facilities
Our couch had a pull out bed and it was moldy and there were vape pens in it. The air conditioning could not reach a cold temperature so all our clothes were damp feeling. The food was at best a rating of 2. Breakfast was decent, however the evening meals were awful. Pork was a main dish for a lot of them so we had to request to leave it off. The shuttle to hotel was awful and took over 2 hours to get to. We didn't get it coming back to airport as the attendant wasn't there for 2 days and we lost out on the day of travel because they said we should have called. And, traveling into Play del Carmen, we took a taxi which was $71 and never told us the bus ran for $5.00.
Stayed 7 nights in Dec 2024

10/10 Excellent

Kennedy

Stayed 6 nights in Dec 2024

10/10 Excellent

juan gabriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service is excellent. Estafania in front desk. Fernando at Aroma restaurant and David at rodeo restaurants, make our trip amazing. They help us with everything we need
Stayed 5 nights in Dec 2024

10/10 Excellent

Tomisha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Didn’t to much care for the food. But overall stay was great

10/10 Excellent

Gagan Singh

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing place
Stayed 4 nights in Dec 2024

10/10 Excellent

Andreina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Love this hotel, I got married here and have been back 4 times since. It is absolutely amazing, highly recommend
Stayed 7 nights in Nov 2024

10/10 Excellent

Arianne

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful, clean rooms. Fun activities, amazing food!
Stayed 7 nights in Dec 2024

10/10 Excellent

Gustavo

Stayed 5 nights in Dec 2024

10/10 Excellent

Fukang

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The staff at the resort were very friendly (really made the effort to learn your name and remembers you), professional and hosted great activities such as guacamole class, riffle shooting, tshirt painting, pool volleyball, dancing performances, etc. Was also able to visit the other two Princess resorts (Grand Rivera Princess and Sunset Princess) and have drinks and meals there too. Great optionality to stay at one resort but Cleaning could be improved.
Stayed 6 nights in Dec 2024

10/10 Excellent

Zoraida, Anaheim

Stayed 6 nights in Nov 2024

8/10 Good

Melinda

Stayed 5 nights in Dec 2024

2/10 Terrible

Odessa Amanda

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is not 4 star hotel as advertised. This property is very outdated. Beds and futons were broken. Also, the shower was leaking. Maintenance came, wiped the water and said everything is fine now lol smh. Weird stains on the walls. Forget about getting a beach towel. You have to contact front desk and wait forever. Never got one. Only 3 restaurants had good food. Drinks were made with bottom shelf liquor and artificial dyes, which was absolutely atrocious. There were flies around the food at the buffet restaurant. First time I’ve encountered such a thing. Most of the staff’s were rude and showed lack of concern or interest in what we were bringing to their attention. Overall, this was a terrible 5 nights experience and the worse vacation I’ve ever been on.
Stayed 5 nights in Dec 2024

10/10 Excellent

Jennifer

Liked: Property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

christopher george, STEVENSVILLE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Our second visit in 7 months, it definitely went downhill. AC was broken for hours. Was lied to several times about "testing" from the concierge, wait staff service was great as usual but the conditions of the resort have deteriorated badly. We loved our first trip. Did not enjoy this recent one
Stayed 8 nights in Nov 2024

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This resort has so much to offer for entertainment, you don’t have to leave the resort if you don’t want to. Always something fun to do.
Stayed 7 nights in Dec 2024

4/10 Poor

tamara

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property needs to be redone. The bedroom furniture was outdated. Several pieces were broken and torn. The rug in our room was repulsive. Getting a beach towel was close to impossible. The restaurants were not open when they were suppose to be. The staff had no answers or solutions.
Stayed 3 nights in Dec 2024

6/10 Okay

Charlotte

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
This was my third experience staying at a Princess Resort. While we have access to both the Sunset and Rivera side, the Yucatan was our preferred side as it was less crowded. Additionally, you don't need reservations for the a la carte restaurants.
Stayed 7 nights in Dec 2024

8/10 Good

Faiz, Calgary

Stayed 7 nights in Nov 2024

8/10 Good

Ricky

Stayed 9 nights in Nov 2024

10/10 Excellent

Kailey Carmen, Ottawa

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Jane

Stayed 12 nights in Nov 2024

6/10 Okay

Alexander Bardales

Disliked: Property conditions & facilities
Stayed 3 nights in Dec 2024

8/10 Good

Grace

Stayed 1 night in Nov 2024

10/10 Excellent

Suzanne Kelly

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything was great! The only thing we didn’t like was we were not notified that men require long pants and closed shoes in all the restaurants except the buffet. I did not see this anywhere in the website when I reviewed it before arriving either.
Stayed 4 nights in Dec 2024