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Platinum Yucatan Princess Adults Only - All Inclusive

5.0 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Platinum Yucatan Princess Adults Only - All Inclusive

View from property
8 bars/lounges, 2 poolside bars, beach bar
Aerial view
13 outdoor pools, pool umbrellas, pool loungers
8 bars/lounges, 2 poolside bars, beach bar

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • All-inclusive
  • Bar
  • Hot tub
  • Breakfast included
  • Room service

Explore the area

Map
Prolongacion 5ta Avenida, Mz 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪16 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • Punta Esmeralda Beach
    ‪14 min drive‬
  • Playa Del Carmen, Quintana Roo (PCM)
    ‪22 min drive‬

Room options

View all photos for Suite, Round Bed, Swimout (Honeymoon)

Suite, Round Bed, Swimout (Honeymoon) | Living area

Suite, Round Bed, Swimout (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, Swimout (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room, Swimout (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Junior Suite, Hot Tub (deluxe)

Free minibar, in-room safe, desk, blackout curtains

Junior Suite, Hot Tub (deluxe)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

Suite, Round Bed (Honeymoon)

  • 82 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room (Platinum)

Free minibar, in-room safe, desk, blackout curtains

Deluxe Room (Platinum)

  • 54 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

Junior Suite, Pool Access ((Swimout) Deluxe)

  • 55 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Sofa Bed

Similar properties

Exterior detail

Wyndham Alltra Playa del Carmen Adults Only All Inclusive

Pool
All-inclusive
Spa
Free WiFi
4.3 out of 5, Excellent, (2688)
The price is NZ$719
for 1 room
includes taxes & fees
7 Feb - 8 Feb
Wyndham Alltra Playa del Carmen Adults Only All Inclusive

About the area

Playa del Carmen

When you stay at Platinum Yucatan Princess Adults Only - All Inclusive in Playa del Carmen, you'll be on the beach, within a 15-minute drive of Quinta Avenida and Playa del Carmen Maritime Terminal. .This all-inclusive property is 10.4 mi (16.7 km) from Xplor Theme Park and 10.8 mi (17.4 km) from Xcaret Eco Theme Park.

What's nearby

  • Playa Xcalacoco - 16 min walk
  • Gran Coyote Golf - 7 min drive
  • El Camaleón Mayakoba Golf Course - 8 min drive
  • Playa del Carmen Main Beach - 12 min drive
  • Tres Rios Ecopark - 12 min drive

Getting around

  • Cancun Intl. Airport (CUN) - 42 min drive

Restaurants

  • ‪Amaranto - ‬18 min walk
  • ‪Alberca - Pool - ‬9 min walk
  • ‪Privilege Lounge - ‬13 min walk
  • ‪Piano Bar - ‬6 min drive
  • ‪Restaurante Hacienda - ‬15 min walk

About this property

Platinum Yucatan Princess Adults Only - All Inclusive

Adults-only beachfront property with 13 outdoor pools
Platinum Yucatan Princess Adults Only - All Inclusive offers 470 air-conditioned accommodations with free minibar items and safes. Rooms open to furnished balconies or patios. 42-inch plasma televisions come with satellite channels. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

This Playa del Carmen property provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is provided daily.

13 outdoor swimming pools are on site along with a spa tub. Other recreational amenities include outdoor tennis courts, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Princess Spa Platinum has 8 treatment rooms including rooms for couples. Services include deep-tissue massages, hot stone massages, facials, and body scrubs. The spa is equipped with a sauna, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.
Make yourself at home in one of the 470 air-conditioned rooms featuring free minibar items and plasma televisions. Rooms have private furnished balconies or patios. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 13 outdoor swimming pools, a nightclub, and outdoor tennis courts. Additional features at this property include complimentary wireless internet access, concierge services, and gift shops/newsstands.
This property is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at Yucatan, one of the property's 6 restaurants, or stay in and take advantage of the 24-hour room service. When you are in need of a refreshing drink, visit the beach bar or one of 8 bars/lounges, or 2 poolside bars. A complimentary buffet breakfast is served daily from 7:00 AM to 10:00 AM.

Featured amenities include a business center, express check-in, and dry cleaning/laundry services. Planning an event in Playa del Carmen? This property has facilities measuring 6426 square feet (597 square meters), including conference space. Free self parking is available onsite.
A complimentary buffet breakfast is served each morning between 7:00 AM and 10:00 AM.
Yucatan - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner.
Bruschetta - This theme restaurant specializes in Italian cuisine and serves dinner only. Open daily.
Rodeo Grill - This theme restaurant specializes in Tex-Mex cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar. Open 24 hours. Open daily.
Aroma - This fine-dining restaurant specializes in international cuisine and serves dinner only. Open daily.
Asiatico - This theme restaurant specializes in Asian cuisine and serves dinner only. Open daily.
24-hour room service is available.

All-inclusive details

This property is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet and à la carte meals, snacks, and beverages included
24-hour room service
In-room minibar (all beverages included)
Meals and beverages at companion properties

Activities and facilities/equipment

All non-motorized water sports, land activities, and use of recreational facilities and equipment are included.

Land activities

Fitness facilities
Soccer
Tennis
Tennis lessons
Volleyball

Lessons/classes/games

Aerobics
Dancing

Entertainment

Onsite entertainment and activities
Access to onsite nightclubs

Awards and affiliations

Eco-Certified Property
This property participates in Travelife, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Wheelchair-accessible parking available
  • On-site parking includes off-street options

Food and drink

  • Free buffet breakfast available daily 7:00 AM–10:00 AM
  • 6 restaurants
  • 2 poolside bars, 8 bars/lounges and 1 beach bar
  • 24-hour room service
  • Coffee/tea in a common area

Restaurants on site

  • Yucatan
  • Bruschetta
  • Rodeo Grill
  • Aroma
  • Asiatico

Things to do

  • 13 outdoor pools
  • 6 outdoor tennis courts
  • Fitness classes
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Fitness centre
  • Full-service spa
  • Golf driving range
  • Nightclub
  • Sauna
  • Shopping
  • A hot tub
  • Steam room
  • Tennis
  • Volleyball

Conveniences

  • ATM/banking services
  • Banquet hall
  • Lift
  • Gift shop/newsstand
  • Corner/local shop

Guest services

  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
  • Dry-cleaning service
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Porter/bellhop
  • Tour/ticket assistance
  • Wedding services

Business services

  • Business centre
  • Conference space (6426 square feet)

Outdoors

  • Beach umbrellas
  • Beachfront location
  • Garden
  • Pool sunloungers
  • Pool umbrellas
  • Terrace

Spa

  • 8 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body treatments
  • Couples treatment room(s)
  • Facials
  • Hydrotherapy
  • Manicures and pedicures
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage/treatment rooms
  • Reflexology
  • Sauna
  • Spa open daily
  • Steam room
  • Turkish bath/hammam

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • Beach towels
  • Smoke-free property

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains

Bathroom

  • Bathrobes
  • Bath or shower
  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Towels

Entertainment

  • 42-inch plasma TV
  • Satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free minibar

More

  • Desk
  • Iron/ironing board
  • LED light bulbs
  • Phone
  • Safe
  • Slippers

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children younger than 18 are not allowed at this adults-only property; all guests 18 and older are welcome
Cribs (infant beds) are not available

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a security system and a first aid kit
This property enforces a strict dress code in the restaurants.

We should mention

A fee for a mandatory Christmas Eve gala dinner is included in the total price displayed for stays on December 24
A fee for a mandatory New Year's Eve gala dinner is included in the total price displayed for stays on December 31
Guests under 18 years old are not permitted at this adults-only property

Property is also known as

Platinum Yucatan Princess Adu
Platinum Yucatan Princess All Suites Playa del Carmen
Platinum Yucatan Princess All Suites Resort
Platinum Yucatan Princess All Suites Resort Playa del Carmen
Platinum Yucatan Princess Adults All inclusive Playa del Carmen
Platinum Yucatan Princess Adults Playa del Carmen
Platinum Yucatan Princess Adults

Platinum Yucatan Princess Adults Only - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1212 out of 2411 reviews" "
Rating 8 - Good. 613 out of 2411 reviews" "
Rating 6 - Okay. 309 out of 2411 reviews" "
Rating 4 - Poor. 150 out of 2411 reviews" "
Rating 2 - Terrible. 127 out of 2411 reviews" "

8.6/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Aries

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Oct 2024

2/10 Terrible

Samantha

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The pictures were nothing like the actual look of the hotel. The room was old and has a strong pit odor that was almost unbearable. The front desk was non-accomodating and so was the steak house receptionist. The restaurants closed way too early and we had limited information on location of each. There were also something like a big rat hat left poo all over and came into our room while we slept. The image was very very disappointing. The reviews are not true about the hotel being new. The only good part was Israel at the front. He was very polite and welcoming our entire stay, also, the buffet crew was polite unlike front desk.
Stayed 5 nights in Oct 2024

8/10 Good

Darla Jean

Liked: Staff & service, property conditions & facilities
The property clean but it held a musty smell in the rooms and the other than that I would recommend this resort
Stayed 7 nights in Oct 2024

2/10 Terrible

Charles, Eugene

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I had stayed at this hotel in the past and always enjoyed it. But unfortunately this will be my last time staying at this resort. The cleanliness of the resort has fallen so low. From growth on the edge of the pools, to all 5 rooms I was in smelling of mold, even after being cleaned. We told it was coming from the AC units. The buffets are super limited and most of the food was cold. Most ppl I met where going to the princess next door to eat bc the food was so bad. They are super under staffed in parts of the resort compared to my pervious visits. A friend of ours was not allowed into a restaurant bc he did dress the gender on his passport. Even after desks and night manager we told that is policy of the hotel There plenty of resort around. There is no reason to stay at one of this quality
Stayed 7 nights in Oct 2024

2/10 Terrible

kimberly

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This trip was a disaster from the beginning. They charged my card incorrectly which resulted in getting it blocked fir my entire stay. The workers had nonremorse for this and acted as if this was ok. The girl who checked me in, said nothing to me for over 30 minutes and continued to try to charge my card. The food here is terrible and i couldn't enjoy my swimup room, due to creatures walking around the pool area and climbing ontop of the cabanas!!!! Also, the sheets were filthy, forcing me to sleep ontop of the covers, only to get over 20 mosquitoe bites all over my body. I asked for them to spray my room, in which they're just now doing that as I'm leaving to check-out of this awful experience. I will NEVER BE BACK HERE AND I WILL DEFINITELY LET EVERYONE I KNOW NOT TO COME HERE!! I visit Mexico at least 4 times a year, and this resort is by far The WORST I'VE EVER COME ACROSS!!!!
Stayed 2 nights in Oct 2024

8/10 Good

Matthew David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

Cheryl

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff is wonderful, would definitely recommend staying at this property. Best vacation ever!
Stayed 6 nights in Oct 2024

10/10 Excellent

Jenyka

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Oct 2024

10/10 Excellent

davigny

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Food and 24/7 bar were amazing

8/10 Good

Colton Lyle

Stayed 4 nights in Aug 2024

10/10 Excellent

Idalmis

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All
Stayed 6 nights in Oct 2024

6/10 Okay

Ruby Ayde Conta Palma

Travelled with family
Limited food options, they have raccoons everywhere
Stayed 4 nights in Oct 2024

10/10 Excellent

Corinne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First time at this resort after staying in multiple in the Cancun area, and we cannot recommend this adult only resort enough! We definitely recommend getting a swim out room, it is worth the extra money to have a private pool to relax in. The food was great, very upscale and the buffet had great options. The drinks were very strong, and we had a great bartender at the pool bar, Fernando! He was so friendly and knew a ton a drinks to recommend. The report is very walkable, and the beach is very accessible. We will definitely be coming back!
Stayed 6 nights in Oct 2024

10/10 Excellent

Anne

Liked: Cleanliness, staff & service, property conditions & facilities
Absolutely love this place
Stayed 7 nights in Oct 2024

8/10 Good

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
The staff were really friendly and helpful. The food choice in the dining room was fabulous. A little on the quiet side but then it's early in the season.
Stayed 12 nights in Oct 2024

8/10 Good

Lucas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked that we could relax and not be bothered
Stayed 7 nights in Oct 2024

6/10 Okay

Bradley

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness
We had a great time but this is not a 5 star. Our lock didn’t work on our room and the animals learned to open the door and rummage around. Same goes for everyone we talked to. The restaurants were the highlight of the hotel. Bell boys were great as well. Very limited places to smoke which is odd to us. The place wasn’t horrible but the pictures online are definitely not what it looks like today. Too many cats and coatis for us to return.
Stayed 7 nights in Oct 2024

2/10 Terrible

Sandra

Stayed 3 nights in Aug 2024

10/10 Excellent

Racquel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
10/10 The only downfall is we didn't stay longer!
Stayed 4 nights in Oct 2024

6/10 Okay

Danny Jia Jian

Travelled with partner
was a bit older rooms not too crazy but was on a budget
Stayed 4 nights in Jun 2024

10/10 Excellent

Michelle

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was absolutely amazing! The pictures do not do it justice! The rooms were spacious and clean, while the outdoor areas were always clean & ell maintained! The wildlife was a fun part of the trip, as there were many little critters running around. The staff went above and beyond in everything they did, they were friendly and helpful. I found this to be the case everywhere in this area, from the airport, to the folks in transportation, to locals we encountered during excursions! The food was pretty good, several restaurants to chose from, I found my way around the buffet to what exactly I liked. At times the buffet food was cold, but they had an omlette station that we found out was quite delicious! I will be back to this property in the future, and next time I'll bring my entire family!
Stayed 7 nights in Oct 2024

10/10 Excellent

Bernardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was an amazing stay, doing the adults only resort was definitely the best decision we made.
Stayed 6 nights in Sep 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Has a great stay at this resort! We certainly be back! Great staff all so friendly and helpful
Stayed 7 nights in Oct 2024

10/10 Excellent

Quentin Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Our room #3009 was the most perfect location!!
Stayed 10 nights in Oct 2024

10/10 Excellent

Marcus

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This establishment was well kept however I think this is more gear toward an older crowd.
Stayed 4 nights in Oct 2024