6/10 Okay
Yongping, Wynnewood
Travelled with family
27 Dec 2024
Liked: Cleanliness, amenities, property conditions & facilities
We stayed 6 nights based on previous, favorable experience, which I would give 4 stars. This time, however, I'd give only 3, for the following 3 items: 1) HVAC not working. On arrival, the entire hotel was super hot, inside and outside rooms. Mgmt received multiple complaints and it did get fixed. But I think it actually went the other way. The 2nd half of our stay we actually just left the thermostat control off, as I watched it went from 66F going to 65F when we set it at 70F and the air coming out of the vent was cool, not cold, not hot, but cool. 2) breakfast quality has gone down. Maybe it was Xmas and there wasn't enough staffing. The breakfast potato frequently ran out. One morning I even asked them to bring out more, and a full 30min later when we finished our breakfast, it still wasn't replenished. 3) housekeeping. We do not do daily housekeeping when we travel. This time we hung the do-not-disturb sign for 3 days, and on day 4 we'd like to have the room cleaned. So we took it off around noon, called service but no one answered. Then I talked to front desk on our way out. But when we returned at 9pm, the room was not cleaned.
Yongping
Stayed 6 nights in Dec 2024