8/10 Good
Michelle
11 Dec 2024
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Alright
Very nice room, extremely clean and comfortable. The convenience is great with it being in the airport terminal. However, I was very annoyed that I could not keep my luggage on my airport trolley when you keep them in the lobby at all times anyways. I have a bad shoulder and being forced to take my luggage off and on was extremely frustrating. Yes I could have used the bellman but as a woman travelling alone I was not comfortable with this. Every other in terminal hotel I have stayed at has never had an issue with my using the trolley. I had pre-planned to have room service during my stay and this was another reason I chose The Fairmont. I found it absolutely outrageous to be charged a delivery fee. I understand the built in tip but a five star hotel should not be charging this fee. I chose The Fairmont as I wanted quality on all levels and believed that I was paying for it already. Being met with extra service fees for something that should already be included as a hotel standard was beyond disappointing
Michelle
Stayed 1 night in Dec 2024