8/10 Good
Gonzalo, Springfield
Travelled with partner
20 Aug 2024
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
We liked the warm welcoming gestures from staff, a welcoming drink, a nice smile, and a beautiful quiet background music. People that works on this hotel are very nice and helpful. We received a complimentary bottle of delicious wine and chocolate as for our wedding anniversary. We didn't like the first room it was too small for us, but we were offered other options. The second room that we got was very spacious with lots of natural light but no views other than the sky :(
We understand that there were no other rooms available and appreciate the help we got from the staff and manager.
Beds and pillows definitelly need to be upgraded. No premium bedding as we know it.
Breakfast is monotonous, it becomes annoying to go get breakfast, every morning is the same food and you are not offered other options unless you pay extra -after paying for included breakfast :( How hard is to make two fried eggs? or two eggs benedito? Yet, those are not included in the menu unless you pay extra and they are expensive.
One thing that puzzled us, we have to sign an empty receipt every morning that showed nothing other that a line for a tip. We had the feeling that we were being pressured to leave a tip every single morning for a breakfast buffet that you help yourself with. We thought that the only reason to sign that receipt was just to ask for the tip of an already paid breakfast buffet should be optional according to the service you get. We recommend this hotel and hope to come back soo
Gonzalo
Stayed 6 nights in Aug 2024