6/10 Okay
Tiffany
Travelled with family
5 Jan 2025
Liked: Property conditions & facilities
The hotel was beautiful. Please note that the family suite does not have a shower as advertised, even though there is a picture of a shower and confirmation. There is a shower in the family suite on the website, there is no shower in that room. With a family of four that made it very difficult to travel to the third floor spa every day for four people to take showers.
We also had issues with the breakfast buffet, being told we were supposed to get the breakfast buffet and then on the third day being told we were no longer supposed to get the breakfast buffet. This was difficult to deal with with a lot of jet lag.
They do not change the sheets every day, unless asked but spray the sheets with some type of chemical.
We had stayed there years ago and had had a very positive experience. We specifically went back with our kids and had a much more challenging experience but again, please do not get the family suite if you were expecting a shower.