The hotel is in a great location, not far from the city centre and a five minute walk from a local Tesco. The hotel looks exactly like the pictures and is designed beautifully, however it lacks the basic necessities to make it a great hotel - there is no air con in the whole of the hotel including the reception/breakfast area making sleep extremely difficult. We were provided with a fan in our room, however this made no difference and even on the cold setting blew out hot air making the room even hotter. If your room is at the front of the hotel, there is no point even having the windows open as the noise from the trams is extremely loud and again means you cannot sleep. We stayed at the hotel for four nights, and in total my partner and I probably got around only three hours sleep each night.
Unfortunately, we were not the only hotel guests not able to sleep - as we heard several couples complain to front desk who told them that they were unable to do anything. One guy as he checked out even said that this was the 'most disappointing hotel he has ever been to' and was given no response by the receptionist.
To make things even worse the WIFI in our room did not work and when we informed reception about this, we were told that there had been problems with the WIFI for other guests but they could find no solution.