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Hotel Diana

3.5 star property
your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hotel Diana

Terrace/patio
Double Room, 2 Queen Beds
Exterior
Restaurant
Standard Room, 1 Queen Bed | Bathroom

Reviews

9.0 out of 10

Wonderful

Popular amenities

  • Bar
  • Spa
  • Parking included
  • Room service
  • Laundry
  • 24/7 front desk

Explore the area

Map
Av 5 Pte #329, Puebla, PUE, 72000
  • Palafoxiana Library
    5 min walk
  • La Cava del Marqués
    1 min walk
  • Central de Autobuses Puebla Station
    8 min drive
  • Puebla, Puebla (PBC-Hermanos Serdan Intl.)
    44 min drive

Room options

View all photos for Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

Junior Suite, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Master Suite King

Master Suite King

Master Suite King

  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed

View all photos for Executive Room, 1 King Bed

Executive Room, 1 King Bed

Executive Room, 1 King Bed

  • Sleeps 3
  • 1 King Bed

View all photos for Double Room, 2 Queen Beds

Double Room, 2 Queen Beds

Double Room, 2 Queen Beds

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

  • Sleeps 2
  • 1 Queen Bed

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View from room

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Free WiFi
Air conditioning
Gym
4.5 out of 5, Wonderful, (738)
The price is NZ$103
for 1 room
includes taxes & fees
6 Jan - 7 Jan
Hotel Isabel

About the area

Puebla

Hotel Diana is in the heart of Puebla, within a 5-minute walk of Palafoxiana Library and Zócalo de Puebla. .This spa hotel is 0.3 mi (0.4 km) from Puebla Cathedral and 0.9 mi (1.5 km) from Puebla Convention Center.

What's nearby

  • Zócalo de Puebla - 5 min walk
  • Puebla Cathedral - 6 min walk
  • Puebla Convention Center - 17 min walk
  • Fort Loreto - 6 min drive
  • Angelopolis Commercial Center - 8 min drive

Getting around

  • Puebla–Cholula Tourist Train Terminal - 8 min drive
  • Puebla Intl. Airport (PBC) - 44 min drive

Restaurants

  • ‪Fonda la Mexicana - ‬2 min walk
  • ‪Tacos Tony - ‬3 min walk
  • ‪Antojitos Tomy - ‬2 min walk
  • ‪La Pasita 2 - ‬2 min walk
  • ‪Taquitos Puebla - ‬1 min walk

About this property

Hotel Diana

Hotel with a full-service spa, a quick walk to Zócalo de Puebla
Hotel Diana offers 27 air-conditioned accommodations with safes and hair dryers. Beds feature down comforters and premium bedding. 42-inch Smart televisions come with cable channels and Netflix.

This Puebla hotel provides complimentary wireless Internet access. Additionally, rooms include complimentary toiletries and blackout drapes/curtains. In-room massages, hypo-allergenic bedding, and irons/ironing boards can be requested. Housekeeping is provided daily.

Guests can pamper themselves with a trip to the onsite spa, which has 1 treatment room. Services include deep-tissue massages, hot stone massages, sports massages, and Thai massages. The spa is open daily.
Make yourself at home in one of the 27 air-conditioned rooms featuring Smart televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms have complimentary toiletries and hair dryers.
Pamper yourself with a visit to the spa, which offers massages. Additional features at this hotel include complimentary wireless internet access, a television in a common area, and tour/ticket assistance.
Enjoy a meal at the restaurant, or stay in and take advantage of the hotel's room service (during limited hours). Mingle with other guests at the complimentary reception, held daily. Quench your thirst with your favorite drink at the bar/lounge.
Featured amenities include a 24-hour front desk, multilingual staff, and luggage storage. Free valet parking is available onsite.
A complimentary manager's reception is offered each day.
Hotel Diana has a restaurant on site.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and public transport

  • Free self-parking on site
  • Free valet parking on site
  • Free off-site parking within 328 ft

Food and drink

  • 1 restaurant
  • 1 bar
  • Free daily reception
  • Room service available

Things to do

  • Full-service spa

Family friendly

  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • Banquet hall
  • Lift
  • Front-desk safe

Guest services

  • 24-hour front desk
  • Daily housekeeping
  • Laundry facilities
  • Luggage storage
  • Multilingual staff
  • Tour/ticket assistance

Outdoors

  • Terrace

Spa

  • Couples treatment room(s)
  • Massage - deep-tissue
  • Massage - hot stone
  • Massage - prenatal
  • Massage - sports
  • Massage - Thai
  • Massage/treatment rooms
  • Spa open daily
  • Treatment room

Accessibility

  • Lift

More

  • Smoke-free property
  • TV in lobby

Room amenities

Bedroom

  • Air conditioning
  • Bed sheets
  • Blackout drapes/curtains
  • Down duvet
  • Heating
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • 42-inch smart TV
  • TV channels
  • Netflix
  • Streaming services

More

  • Connecting rooms available
  • In-room massage
  • Iron/ironing board (on request)
  • Local maps
  • Phone
  • Safe
  • Soundproofing
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 5:00 PM
Early check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Guests will receive an email 24 hours before arrival with check-in instructions; front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
1 child, up to the age of 10 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Laundry fee: MXN 60.00 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher, a security system, and a first aid kit

We should mention

Reservations are required for massage services; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Diana Hotel
Hotel Diana Puebla
Hotel Diana Hotel Puebla
El Capricho Hotel Boutique

Hotel Diana Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 275 out of 421 reviews" "
Rating 8 - Good. 98 out of 421 reviews" "
Rating 6 - Okay. 20 out of 421 reviews" "
Rating 4 - Poor. 19 out of 421 reviews" "
Rating 2 - Terrible. 9 out of 421 reviews" "

9.4/10

Cleanliness

9.2/10

Staff & service

8.8/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Jacinto

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Rafael, Hewitt

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff
Stayed 5 nights in Aug 2024

8/10 Good

Donald, Round Rock, Texas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well-maintained, charming and conveniently located to many walkable attractions and restaurants.
Stayed 1 night in Jul 2024

10/10 Excellent

Brian

Liked: Cleanliness, property conditions & facilities, room comfort
Great Place!
Quiet, comfortable, clean, and friendly hotel with nice style. Close to everything in historic centro. Easy walking to mercados, restaurants, puestos, bars, and parks. 20 minute Uber to CAPU.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tongping

Stayed 1 night in Jun 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

8/10 Good

Manuel

Stayed 4 nights in Mar 2024

10/10 Excellent

Omar

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2023

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Great location
Once the staff helped us get a room with a window, the stay was very good. When making the reservation I would request a window. The staff did their best, and that was appreciated.
Stayed 1 night in Nov 2023

8/10 Good

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel close to the Plaza. Restaurant and Bar not so good but nice places very close by.
Stayed 5 nights in Sep 2023

8/10 Good

CARLOS

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and service excellent
Stayed 1 night in Aug 2023

10/10 Excellent

norma

Stayed 1 night in Jul 2023

10/10 Excellent

Saul

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Confortable
Stayed 1 night in Jun 2023

10/10 Excellent

Jaime

Stayed 4 nights in May 2023

8/10 Good

Lori

Liked: Cleanliness, room comfort
The room was clean but sparse. Staff was friendly and it very clean
Stayed 14 nights in Mar 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful and Great Price
This hotel is fantastic. Once that section of Puebla completes the fiber optic upgrades, absoluely outstanding. We stay in Puebla often and this will be our place!
Stayed 2 nights in Dec 2022

4/10 Poor

Daniel

Travelled with partner
Liked: Amenities, property conditions & facilities
Excelente ubicación y condiciones de las instalaciones. Silencioso. Staff amigable y amable en general. Lo malo es que ya no incluyen desayuno como antes, encontramos algo de cabello en el baño y un poco sucio en el suelo cerca de la cama. Lo pésimo fue que la camarista entro sin avisar estando ahi mi esposa y yo vistiendonos saliendo de bañarnos

10/10 Excellent

Jaime

Liked: Cleanliness, staff & service, property conditions & facilities
Customer service is excellent. There’s always someone at the door to greet you. They take your bags up for you, show you how everything works, etc. There’s a beautiful view of La Catedral from the rooftop terrace.
Stayed 2 nights in Nov 2022

10/10 Excellent

Gilbert, Rancho Santa Margarita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good attitude
Stayed 3 nights in Nov 2022

8/10 Good

Lam

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room 403 sink is detached so be careful putting any weight on it.
Stayed 7 nights in Nov 2022

4/10 Poor

Donnalyn

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I booked for a 2-night stay. When i got there, they said that they had to fix the a/c in the room the next day around 1:00pm. They offered a room next door with no balcony, smaller room, no tub. But the price would be the same to the room i made reservation for with balcony and tub which was the Junior Suite. I asked if they would be able to lower the price due to the inconvenience and downgraded room but they wouldn’t honor it. So, i checked-out and went to another hotel. It was hard finding another hotel because either fully booked or price was too high. Other than that, the Junior Suite was really nice!
Stayed 2 nights in Sep 2022

8/10 Good

Javier

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice for the price
Every one was nice
Stayed 2 nights in Sep 2022

10/10 Excellent

Carol

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

10/10 Excellent

Ignacio

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Near center
Stayed 9 nights in Aug 2022

6/10 Okay

Adrian

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Will not recommend, poor service!!
Unfortunately the service from the front desk and the restaurant ruins the good work that people are doing in the hotel. First of all they gave us a key that opened a different room, we had room 309, by accident we went to room 308 and we were able to open that room with the key. Luckily nobody was there. Then the restaurant, the food for breakfast, was very poor. We decided to buy our own breakfast, à la cart, but he was Very poor quality and very primitive service tour. The room did not have enough towels, and requested extra towels, it took about two hours to get the extra towels. It was about 11 o’clock at night when the towels came in. Also at the checkout, when we are in our car ready to leave we had the front desk person running out of the hotel accusing us of stealing a towel, she told us to go upstairs to the room to check where was the towel. We offer her to check our luggage, to go in the trunk of our car and look at our suitcases to found as stolen towel, we feel accused, and also we were asked to go upstairs to look for the towel, when actually it was no towel missing at all. We travel a lot all over the world for a long time, we retired people, and this is the first time ever they were accused of stealing it towel. Very poor service, very disappointing in the way things were handled, and definitely this is what is ruining your hotel, the service, the facilities are fine and actually very nice, but I had to deal my whole stay with stuff that is not trained.
Stayed 2 nights in Aug 2022