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Hotel Palace Galapagos

3.0 star property
your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Hotel Palace Galapagos

Exterior
Standard Room
Family Suite, 2 Bedrooms, Kitchenette, Ground Floor | Living area
Exterior
Front of property

Reviews

9.8 out of 10

Exceptional

Popular amenities

  • Breakfast available
    Breakfast available
  • Air conditioning
    Air conditioning
  • Housekeeping
    Housekeeping
  • Free WiFi
    Free WiFi
  • Restaurant
    Restaurant

Explore the area

Map
Petrel 466 and Floereana, Puerto Ayora, 200102
  • Academy Bay
    6 min walk
  • Fishing Piers
    6 min walk
  • Las Grietas
    13 min walk
  • Isla Baltra (GPS-Seymour)
    69 min drive

Room options

View all photos for Standard Room

Standard Room

Standard Room

  • Sleeps 3
  • 1 Double Bed OR 2 Twin Beds

View all photos for Superior Room

Superior Room

Superior Room

  • Sleeps 2
  • 1 Double Bed

View all photos for Family Suite, 2 Bedrooms, Kitchenette, Ground Floor

Family Suite, 2 Bedrooms, Kitchenette, Ground Floor

Family Suite, 2 Bedrooms, Kitchenette, Ground Floor

  • 45 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Twin Beds

View all photos for Deluxe Room, 1 Bedroom, Bathtub, Tower

Deluxe Room, 1 Bedroom, Bathtub, Tower

Deluxe Room, 1 Bedroom, Bathtub, Tower

  • 27 sq m
  • City view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

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About the area

Puerto Ayora

Located in Puerto Ayora, Hotel Palace Galapagos is by the sea, within a 15-minute walk of Las Grietas and Malecon. .This hotel is 0.4 mi (0.7 km) from Charles Darwin Research Station and 0.8 mi (1.3 km) from Tortuga Bay Beach.

What's nearby

  • Malecon - 13 min walk - 1.1 km
  • Charles Darwin Research Station - 14 min walk - 1.2 km
  • Las Ninfas Lagoon - 16 min walk - 1.3 km
  • Playa de los Alemanes - 19 min walk - 1.6 km
  • Tortuga Bay Beach - 3 min drive - 1.3 km

Getting around

  • Isla Baltra (GPS-Seymour) - 69 min drive

Restaurants

  • ‪Almar Lounge & Grill Bar - ‬7 min walk
  • ‪El Muelle De Darwin - ‬6 min walk
  • ‪TJ Restaurant - ‬9 min walk
  • ‪Golden Prague Galapagos - ‬9 min walk
  • ‪Il Giardino - ‬7 min walk

About this property

Hotel Palace Galapagos

Beaux Arts hotel in Puerto Ayora with a restaurant
Hotel Palace Galapagos offers 6 accommodations, which are accessible via exterior corridors and feature safes and hair dryers. LCD televisions come with cable channels. Guests can surf the web using the complimentary wired and wireless Internet access (speed: 50+ Mbps). Housekeeping is provided daily.
The recreational activities listed below are available either on site or nearby; fees may apply.
Make yourself at home in one of the 6 guestrooms featuring refrigerators and LCD televisions. Complimentary wired and wireless internet access keeps you connected, and cable programming provides entertainment. Conveniences include safes, and housekeeping is provided daily.
Take in the views from a garden and make use of amenities such as complimentary wireless internet access and tour/ticket assistance. The beach shuttle (surcharge) makes getting to the surf and sand a breeze.
You can enjoy a meal at the restaurant serving the guests of Hotel Palace Galapagos, or stop in at the snack bar/deli. Continental breakfasts are available daily from 6:30 AM to 9:00 AM for a fee.
Featured amenities include luggage storage, a library, and a safe deposit box at the front desk.
Continental breakfasts are available for a surcharge and are served each morning between 6:30 AM and 9:00 AM.
Hotel Palace Galapagos has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired Internet
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and public transport

  • No on-site parking available
  • Beach shuttle (surcharge)

Food and drink

  • Continental breakfast available for a fee daily 6:30 AM–9:00 AM: USD 10 for adults and USD 10 for children
  • 1 restaurant

Things to do

  • Access to nearby outdoor pool

Family friendly

  • Access to nearby outdoor pool
  • Fridge
  • Snack bar/deli

Conveniences

  • Front-desk safe
  • Library
  • Water dispenser

Guest services

  • Daily housekeeping
  • Front desk (limited hours)
  • Luggage storage
  • Tour/ticket assistance

Outdoors

  • Garden

Accessibility

  • If you have any requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have any lifts
  • Grab bar in shower
  • Shower grab bar height (centimetres): 137
  • Handrails in hallways
  • Hallway handrail height (centimetres): 100
  • Handrails in stairwells
  • Stairwell handrail height (centimetres): 90
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (centimetres): 105
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible (may have limits)

More

  • Beach towels
  • Locally owned and organised tours and activities
  • Smoke-free property
  • Vegetarian dining options

Room amenities

Bedroom

  • Air conditioning (climate-controlled)
  • Bed sheets

Bathroom

  • Hairdryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels

Entertainment

  • TV channels
  • LCD TV

Food and drink

  • Fridge

More

  • Access via exterior corridors
  • Laptop-friendly workspace
  • Safe

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 7:00 PM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before 10 AM
Contactless check-out available

Special check-in instructions

The front desk is open daily from 6 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 30 per day
Cribs (infant beds) are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Pool fee: USD 3 per person, per night
  • Ecuador value-added tax (15%). Nonresident travelers who present a valid passport and tourist visa may be eligible for a tax refund. However, nonresident travelers may be exempt from value-added tax (15%) on package bookings.

We have included all charges provided to us by the property.

Optional extras

  • Fee for continental breakfast: approximately USD 10 for adults and USD 10 for children
  • Rollaway bed fee: USD 30 per day

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Onsite parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher

We should mention

This property does not have elevators
Only registered guests are allowed in the guestrooms
No pets and no service animals are allowed at this property

Property is also known as

Galapagos Suites Palace Puerto Ayora
Galapagos Suites Palace
Hotel Palace Galapagos Puerto Ayora
Hotel Palace Galapagos Hotel
Hotel Palace Galapagos Puerto Ayora
Hotel Palace Galapagos Hotel Puerto Ayora

Hotel Palace Galapagos Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 75 out of 89 reviews" "
Rating 8 - Good. 13 out of 89 reviews" "
Rating 6 - Okay. 1 out of 89 reviews" "
Rating 4 - Poor. 0 out of 89 reviews" "
Rating 2 - Terrible. 0 out of 89 reviews" "

9.8/10

Cleanliness

10/10

Staff & service

8.6/10

Amenities

9.4/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

MEMET

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Note that this review is based on a father and 5yr old son travelling in the Galapagos Islands. We booked several nights here and it was one of the best choices we made. The hosts helped us on numerous occasions with advice, guidance, collected us from the ferry, and booked our taxi for the airport. The room provided was spacious and clean. The beds were very comfortable and firm which was just what we needed upon our return from our daily tours. It is not far from the seafront and main street. There is a laundry on the corner, which was very convenient, and a lot of local shops, and nice cafes down the road. We would definitely stay there again.
Stayed 9 nights in Aug 2024

10/10 Excellent

Malcolm

Liked: Cleanliness, staff & service, property conditions & facilities
Great room, a short walk to the town centre, excellent service. Highly recommended !
Stayed 3 nights in Aug 2024

10/10 Excellent

Miyu

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Aug 2024

10/10 Excellent

Ramesh

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent quiet locations, easy access to taxi and attractions. Walking distance to restaurants, shopping and pier.
Stayed 1 night in May 2024

8/10 Good

Angela

Travelled with group
Liked: Cleanliness, staff & service
Stayed 2 nights in Apr 2024

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel just 10-15 minutes away from the port and all the shopping and restaurants. The room was very clean and the staff was very attentive. We got complimentary water and coffee in the lobby. The rooms are quiet, have air conditioning and the staff speak English.
Stayed 10 nights in Oct 2023

10/10 Excellent

Sandra

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option
Staff was amazing. Very helpful and wanted to make sure your needs were met. Always hot showers and good working air conditioning. Appreciated the water in the lobby to refill bottles and they even put a jug in each room too. Location was a bit outside the central area but we always walked it, even in dark and it was safe. It was only like a 10 - 15 minute walk. We took a cab from the ferry with our luggage and it was only $2. They booked us a cab to go to the airport ferry for us. Very prompt in responding to emails and I had a lot of questions so very patient too!
Stayed 3 nights in Aug 2023

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Very well maintained small and quiet hotel. Super friendly and easily accessible staff.
Stayed 1 night in Jul 2023

10/10 Excellent

Michael

Stayed 1 night in Jul 2023

8/10 Good

timothy

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Close to downtown, safe, nice. Best thing is breakfast, Tonia makes it and it's very delicious
Stayed 4 nights in Jun 2023

10/10 Excellent

Ganna

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good breakfast and staff very helpful.
Stayed 3 nights in Jun 2023

10/10 Excellent

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay.
The hotel is in a nice quiet residential neighborhood, yet very walkable to restaurants and shops. The wifi was fast and dependable. The bed was very comfortable. Air conditioning worked well which was welcome each day after a day out. We chose not to spend the additional $8 a day for breakfast. The room was very clean! The staff was friendly and helpful. The only thing lacking was guidance on places worth visiting while on the island of Santa Cruz, although a recommendation was made by Julio for a travel agent we could contact. Overall, Hotel Palace is a great place to stay.
Stayed 6 nights in May 2023

10/10 Excellent

MERCEDES

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely room with air con. Staff really helpful. Safe to walk about even at night. In easy walking distance to the town.
Stayed 4 nights in Mar 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities
The hotel stuff are very friendly and helpful. It has been in short of water for two nights after a hot day (maybe a general issue in the island). They did try to help and provided a small bucket of drinking water for us to clean the face before the water came back in the morning. The hotel is clean and quiet. The breakfast is exceptional.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place to stay, has all the comforts and cleanliness you could hope for! We will for sure come back next time we’re in Santa Cruz.
Stayed 7 nights in Feb 2020

10/10 Excellent

Denise, Fort Myers Florida

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Jose was excellent, he helped us get taxis, accomodated us for early breakfast, answered numerous questions. We were able to walk to restaurants, but were not in the hustle of the main tourist section. I highly recommend this hotel
Stayed 1 night in Feb 2020

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is a lovely hotel, located close to the Charles Darwin Centre. Jose took great pride in personally serving freshly prepared breakfast to his guests. We could avail of free water in the foyer to refill our bottles. We were not very comfortable with the lack of privacy using the bathroom .... in our room, (Iguana) the bathroom wasn't a separate room to the bedroom
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The property was very well maintained with good service, centrally. It is a few blocks from the Main Street which made for a quiet stay.
Stayed 3 nights in Jan 2020

10/10 Excellent

Robert, Brantford, Ontario

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Walking distance, a few blocks, from many very good restaurants and activity centers. Quite neighborhood.
Stayed 7 nights in Jan 2020

10/10 Excellent

James Allen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great small hotel
The hotel has been remodeled and it is nicely done. Front desk Jose is awesome.
Stayed 4 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We highly recommend staying at this property for the charm, cleanliness, central location and, most importantly, the excellent hospitality. Our visit to Santa Cruz would not have been complete if we stayed anywhere else. Jose Miguel went over-and-beyond to ensure that we had the best possible time: custom-tailoring breakfast time our schedule and dietary needs, offering free bikes to ride around town, calling taxis personally on his WhatsApp. Truly, we are thankful to Jose Miguel and the team at Hotel Palace Galapagos.
Stayed 3 nights in Dec 2019

10/10 Excellent

Jed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A really lovely experience
The hotel is a lovely small hotel, conveniently located and our room was very comfortable. But the best part about the hotel is the wonderful service- from the time we arrived and the way we were warmly greeted we were made to feel special throughout our stay- right until the time we were put into a cab for our trip to the airport. We would highly recommend this hotel.
Stayed 3 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2019

10/10 Excellent

Deiadra

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Home-Base in the Islands
I like small guest houses because of their attention to personal service and Hotel Palace Galapagos exceeded my expectations in many ways. The BEST breakfast ever -- always fresh, delicious, and beautifully presented. Staff was eager to accommodate any type of food allergy or aversion; in my case, vegan and they made it so easy with several courses every morning. They even made me a breakfast sandwich to take with me when my tour left before the regular breakfast began. My room was impeccably clean and the bed very comfortable. Hotel Palace Galapagos is perfectly located close to shops, restaurants, pier, and Darwin Research Center. All within walking distance. In addition, staff enthusiastically helped arrange ground transportation, tours, and ferry boat tickets; he also recommended wonderful restaurants with several vegan options. Everyone is friendly, attentive, and genuinely helpful. It is a lovely hotel, close to all kinds of activities, situated on a beautiful island with no hawkers. I strongly recommend Hotel Palace Galapagos as home-base in the Islands!
Stayed 4 nights in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019