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Caracol Plaza

3.5 star property

Photo gallery for Caracol Plaza

Breakfast, lunch, dinner served; international cuisine
Living area
Standard Room, 2 Double Beds, Ocean View | Beach/ocean view
Living area
Point of interest

Reviews

7.6 out of 10
Good

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Breakfast available

Explore the area

View map
Calle Septima Oriente, esq. 1a Sur, Sector Reforma, Puerto Escondido, OAX, 71980
  • Place, Commercial Walkway
    ‪2 min walk‬
  • Place, Zicatela Beach
    ‪3 min walk‬
  • Place, Principal Beach
    ‪3 min walk‬
  • Airport, Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.)
    ‪9 min drive‬

Room options

View all photos for Double Room Standard with Sea View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Sea View

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

View all photos for Double Room Standard with Street View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Double Room Standard with Street View

  • Sleeps 4

View all photos for Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

Standard Room, 2 Double Beds

7.4 out of 10
Good
(41 reviews)
  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 2 Double Beds, Ocean View

Hypo-allergenic bedding, in-room safe, desk, iron/ironing board

Standard Room, 2 Double Beds, Ocean View

7.8 out of 10
Good
(9 reviews)
  • 22 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

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About the area

Puerto Escondido

With a stay at Caracol Plaza in Puerto Escondido (Reforma), you'll be steps from Commercial Walkway and 6 minutes by foot from Zicatela Beach. .This beach hotel is 0.4 mi (0.6 km) from Principal Beach and 0.5 mi (0.8 km) from Marinero Beach.

What's nearby

  • Commercial Walkway - 2 min walk - 0.2 km
  • Zicatela Beach - 3 min walk - 0.3 km
  • Principal Beach - 3 min walk - 0.3 km
  • Marinero Beach - 10 min walk - 0.9 km
  • Puerto Angelito Beach - 18 min walk - 1.4 km

Getting around

  • Puerto Escondido, Oaxaca (PXM-Puerto Escondido Intl.) - 10 min drive

Restaurants

  • ‪Comedor Rey Del Mar - ‬4 min walk
  • ‪Benditos Da Michele - ‬6 min walk
  • ‪Junto al Mar - ‬15 min walk
  • ‪La Galeria - ‬8 min walk
  • ‪la chorcha - ‬8 min walk

About this property

Caracol Plaza

Caracol Plaza offers 192 accommodations with complimentary bottled water and hair dryers. Rooms open to balconies. Business-friendly amenities include desks and safes. Bathrooms include showers and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
An outdoor pool and a children's pool are on site.
Make yourself at home in one of the 192 guestrooms. Rooms have private balconies. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include safes and desks, and housekeeping is provided daily.
Take advantage of recreation opportunities such as an outdoor pool or take in the view from a terrace and a garden. This hotel also features complimentary wireless internet access, tour/ticket assistance, and a banquet hall.
Enjoy international cuisine at LA CAVA, a restaurant which features a bar/lounge, or stay in and take advantage of the room service (during limited hours). Grab a drink at the swim-up bar while enjoying a refreshing dip in the hotel pool.Continental breakfasts are available daily from 7:30 AM to noon for a fee.
Featured amenities include a 24-hour front desk, a safe deposit box at the front desk, and an elevator. Planning an event in Puerto Escondido? This hotel has 3767 square feet (350 square meters) of space consisting of a conference center and 2 meeting rooms. Free self parking is available onsite.
Continental breakfasts are available for a surcharge and are served each morning between 7:30 AM and noon.
LA CAVA - This restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily continental breakfast available 7:30 AM to noon for a fee: MXN 150 to 250 for adults and MXN 150 to 250 for children
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Snack bar/deli

Restaurants on site

  • LA CAVA

Things to do

  • Children's pool
  • Outdoor pool

Family friendly

  • Children's pool
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 2 meeting rooms
  • Conference centre (3,767 square foot of space)

Outdoors

  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Food and drink

  • Free bottled water
  • Limited room service

More

  • Air conditioning (climate-controlled)
  • Desk
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Payment types

Important information

Optional extras

  • Fee for continental breakfast: approximately MXN 150 to 250.00 for adults, and MXN 150.00 to 250.00 for children

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

Pool access available from 8 AM to 9 PM
No pets and no service animals are allowed at this property

Property is also known as

Caracol Plaza
Caracol Plaza Hotel & Resort
Caracol Plaza Hotel & Resort Puerto Escondido
Caracol Plaza Puerto Escondido
Hotel Caracol Plaza Resort Puerto Escondido
Hotel Caracol Plaza Resort
Caracol Plaza Hotel Puerto Escondido
Caracol Plaza Hotel
Caracol Plaza Hotel Resort
Caracol Plaza Hotel
Caracol Plaza Puerto Escondido
Caracol Plaza Hotel Puerto Escondido

Caracol Plaza Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 196 out of 581 reviews
Rating 8 - Good. 175 out of 581 reviews
Rating 6 - Okay. 119 out of 581 reviews
Rating 4 - Poor. 47 out of 581 reviews
Rating 2 - Terrible. 44 out of 581 reviews

7.6/10

Cleanliness

7.4/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Cecilia

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Nuestra estancia en Hotel Playa Caracol, en Puerto Escondido (habitación 306), fue decepcionante. El hotel no es como se muestra en las fotos en línea. El estacionamiento es limitado y esto no se menciona al momento de reservar. La actitud del personal, especialmente durante el turno nocturno, fue poco profesional y descortés. Además, encontramos cucarachas en la habitación y no recibimos seguimiento por parte de la gerencia tras reportarlo. Durante la limpieza, también retiraron una toalla personal que no pertenecía al hotel. En nuestro último día de estancia, en el área de la piscina existen supuestas reglas, sin embargo, permiten el ingreso de cervezas en botella. Una de estas botellas fue arrojada y golpeó mi automóvil, y el hotel consideró que una simple disculpa era suficiente, sin asumir mayor responsabilidad. En general, el servicio, la seguridad y la experiencia estuvieron muy por debajo de lo esperado. ⸻ 🏨 Our stay at Hotel Playa Caracol in Puerto Escondido (room 306) was disappointing. The hotel does not match the photos shown online. Parking is limited and this is not mentioned during booking. The staff attitude, especially during the night shift, was unprofessional and rude. We also found cockroaches in the room and received no follow-up from management after reporting the issue. Additionally, housekeeping removed a personal towel that did not belong to the hotel. On our last day, there are supposed rules in the pool ar
Stayed 9 nights in Dec 2025

2/10 Terrible

Jose, Lawndale

Stayed 2 nights in Jan 2026

10/10 Excellent

Regina

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Todo bien
Stayed 1 night in Dec 2025

10/10 Excellent

Carlos

Stayed 3 nights in Dec 2025

10/10 Excellent

Eduardo

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Muy buen servicio excelente punto para viajar a la playa, queda menos de 5 minutos a 3 minutos del callejón del adoquín, las chicas de demostración muy buena gente
Stayed 3 nights in Dec 2025

6/10 Okay

Eduardo

Stayed 2 nights in Oct 2025

2/10 Terrible

Cristal

Stayed 2 nights in Aug 2025

6/10 Okay

Eduardo

Travelled with family
Disliked: Property conditions & facilities
I really was disappointed with this property. Pictures looks great on the expedia website but it's something way different when you there. Pool looks unkept and dirty, same as all the tables and chairs, seems that they have a lot deffer maintenance. Not recommend to anyone at all.
Stayed 2 nights in Aug 2025

6/10 Okay

Victoria

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Super basic. Expensive. Need updating. Nickel and dimed for everything. Def won’t ever return.
Stayed 7 nights in Aug 2025

8/10 Good

Oscar

Stayed 2 nights in Aug 2025

10/10 Excellent

Hector J

Liked: Cleanliness, amenities, property conditions & facilities
Muy bonito lugar, todos muy amigables, nos gusto mucho el lugar, y la locacion
Stayed 8 nights in Jun 2025

8/10 Good

Fabiola

Travelled with family
Liked: Cleanliness, amenities
Service was good. Rooms were decent. Really nice place to stay at close to the beach.
Stayed 2 nights in May 2025

6/10 Okay

Juan

Travelled with group
Liked: Staff & service
Had a nice pool , rooms are old , no phone on the rooms for customer service front desk, overall for a quick stay is ok.
Stayed 1 night in Jun 2025

10/10 Excellent

Angeles

Stayed 1 night in May 2025

8/10 Good

David Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

10/10 Excellent

Maria A.

Travelled with family
Liked: Amenities, property conditions & facilities
Good and nice
Stayed 1 night in Apr 2025

10/10 Excellent

Ruben

Stayed 3 nights in Apr 2025

8/10 Good

Hilarino

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2025

4/10 Poor

Jose luis

Liked: Property conditions & facilities
Stayed 7 nights in Mar 2025

10/10 Excellent

Carlos

Liked: Cleanliness, staff & service, property conditions & facilities
Very beautiful and in the middle of town
Stayed 3 nights in Mar 2025

4/10 Poor

Ruth, Riverside

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
The property has poor customer service. Hot water was intermittent. Shower drain was clogged. Issues reported were not resolved.
Stayed 2 nights in Mar 2025

8/10 Good

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Good Hotel

The hotel was handy to the adoquin and close to a place where I had a meeting scheduled. The pool water was clean (not cloudy) but there was a lot of debris floating in it, ie, palapa grass pieces and a cigarette butt. The tv only had 3 Sky TV channels.
Stayed 1 night in Mar 2025

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Quedé fascinada con los servicios
Stayed 5 nights in Feb 2025

2/10 Terrible

Lizeth

Travelled with family
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
Worse hotel I’ve stayed in. Terrible customer service. Only got two towels, for three of us. We needed more toilet paper on our third day, I asked the receptionist if they could give us more, he was very rude and said we could only get one in a day. Which they didn’t refill. Terrible place.
Stayed 1 night in Feb 2025

10/10 Excellent

Sintique

Stayed 4 nights in Dec 2024