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Grand Residences Riviera Cancún All Inclusive

5.0 star property

Photo gallery for Grand Residences Riviera Cancún All Inclusive

3 outdoor pools, pool umbrellas, pool loungers
Microwave, espresso maker
Exterior
On the beach, white sand, sun-loungers, beach umbrellas
View from property

Reviews

9.4 out of 10
Exceptional

Popular amenities

Explore the area

Map
Blvd. El Cid, Unidad 28 y 29, SM 3, Mz 20, Lote 01, Puerto Morelos, QROO, 77580
  • Puerto Morelos Town Square
    ‪4 min drive‬
  • Ojo de Agua Beach
    ‪7 min drive‬
  • Puerto Morelos Beach
    ‪13 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪30 min drive‬

Room options

View all photos for Junior Suite King Bed

Junior Suite King Bed

Junior Suite King Bed

  • Resort view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Elite Suite

Premium bedding, minibar, in-room safe, desk

Elite Suite

  • Beach view
  • 132 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

Family Suite, 2 Bedrooms

  • Resort view
  • 223 sq m
  • Sleeps 8
  • 2 King Beds and 4 Twin Murphy Beds

View all photos for Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

Family Suite, 3 Bedrooms

  • Resort view
  • 281 sq m
  • Sleeps 10
  • 2 King Beds, 4 Twin Murphy Beds and 2 Double Beds

View all photos for Master Suite

Premium bedding, minibar, in-room safe, desk

Master Suite

  • Resort view
  • 132 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Room

Room

Room

  • Beach view
  • 48 sq m
  • Sleeps 3
  • 1 King Bed and 1 Twin Murphy Bed

View all photos for Family Suite, 2 Bedrooms, Beach View

47-inch plasma TV with cable channels, TV, DVD player

Family Suite, 2 Bedrooms, Beach View

  • Beach view
  • 223 sq m
  • Sleeps 8
  • 2 King Beds, 3 Twin Murphy Beds and 1 Double Bed

View all photos for Suite, 1 Bedroom, Private Pool

Suite, 1 Bedroom, Private Pool | Terrace/patio

Suite, 1 Bedroom, Private Pool

  • 291 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Murphy Beds

View all photos for Junior Suite with Jacuzzi

Premium bedding, minibar, in-room safe, desk

Junior Suite with Jacuzzi

  • 49 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Suite, 3 Bedrooms, Beach View

Premium bedding, minibar, in-room safe, desk

Family Suite, 3 Bedrooms, Beach View

  • Beach view
  • 281 sq m
  • Sleeps 10
  • 2 King Beds, 3 Twin Murphy Beds and 3 Double Beds

Similar properties

View from room

Excellence Riviera Cancun - Adults Only All Inclusive

  • On private beach
  • Pool
  • Hot tub
  • All-inclusive
4.7 out of 5, Exceptional, (1616)
The price is NZ$990
for 1 room
includes taxes & fees
30 Apr - 1 May
Excellence Riviera Cancun - Adults Only All Inclusive

About the area

Puerto Morelos

When you stay at Grand Residences Riviera Cancún All Inclusive in Puerto Morelos, you'll be on the beach, within a 15-minute drive of Puerto Morelos Town Square and Puerto Morelos Beach. .This all-inclusive hotel is 14 mi (22.5 km) from Moon Palace Golf Club and 14.2 mi (22.9 km) from Maroma Beach.

What's nearby

  • Puerto Morelos Town Square - 4 min drive - 3.4 km
  • Ojo de Agua Beach - 7 min drive - 3.5 km
  • Sanctuary of Hope and Time Capsule - 11 min drive - 7.8 km
  • Dr. Alfredo Barrera Marin Botanical Garden - 11 min drive - 7.9 km
  • Puerto Morelos Beach - 13 min drive - 6.4 km

Getting around

  • Cancun Intl. Airport (CUN) - 30 min drive

Restaurants

  • ‪Ile de France - ‬18 min walk
  • ‪Arrecife Restaurant - ‬15 min walk
  • ‪La Alhambra - ‬15 min walk
  • ‪Trattoria D'Gulio - ‬17 min walk
  • ‪Zan-Za Bar - ‬18 min walk

About this property

Grand Residences Riviera Cancún All Inclusive

Luxury hotel on the beach, with 3 outdoor pools
Grand Residences Riviera Cancún All Inclusive offers 144 accommodations with indoor private hot tubs and iPod docking stations. Rooms open to furnished balconies. Beds feature premium bedding. A pillow menu is available. 47-inch plasma televisions come with cable channels and DVD players. Microwaves, espresso makers, and minibars are provided. Bathrooms include separate bathtubs and showers with rainfall showerheads, bathrobes, slippers, and designer toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as phones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottled water and hair dryers. A nightly turndown service is provided and housekeeping is offered daily.

3 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include outdoor tennis courts, a hot tub, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Massages are available on the beach and in the spa; other services include hot stone massages, facials, and body treatments. A variety of treatment therapies are provided, including aromatherapy.
Treat yourself to a stay in one of the 144 guestrooms, featuring indoor private hot tubs and plasma televisions. Rooms have private furnished balconies. Cable programming and iPod docking stations are provided for your entertainment, while complimentary wireless internet access keeps you connected. Conveniences include laptop-compatible safes and desks, as well as phones with free local calls.
Pamper yourself with a visit to the spa, which offers massages, body treatments, and facials. You're sure to appreciate the recreational amenities, which include 3 outdoor swimming pools, outdoor tennis courts, and a fitness center. This hotel also features complimentary wireless internet access, concierge services, and babysitting (surcharge).
This hotel is all inclusive. Rates include meals and beverages at onsite dining establishments. Charges may be applied for dining at some restaurants, special dinners and dishes, some beverages, and other amenities.

Enjoy international cuisine at El Faro Grill, one of the hotel's 3 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. When you are in need of a refreshing drink, visit the beach bar or one of 3 bars/lounges, or 2 poolside bars.

Featured amenities include a business center, express check-out, and a 24-hour front desk. Planning an event in Puerto Morelos? This hotel has 1507 square feet (140 square meters) of space consisting of a conference center and a meeting room. A roundtrip airport shuttle is complimentary (available 24 hours).
El Faro Grill - This beachfront restaurant specializes in international cuisine and serves breakfast, brunch, lunch, and dinner. Guests can enjoy drinks at the bar.
Lobby Cafe and Bar - This lobby lounge overlooks the garden. Open daily.
Heaven Beach Bar - This beach bar specializes in international cuisine and serves lunch only. Open daily.
Pool Bar - This bar is located by the pool. Open daily.
Flor de Canela - This restaurant specializes in Mexican cuisine.
24-hour room service is available.

All-inclusive details

This hotel is all-inclusive. Onsite food and beverages are included in the room price (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

Buffet and à la carte meals and snacks included
24-hour room service (limited menu)
In-room minibar (all beverages included)

Activities and facilities/equipment

All onsite activities and use of facilities and equipment are included.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour free return airport shuttle on request
  • Free self parking on site
  • Free valet parking on site
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • 2 poolside bars
  • 3 bars/lounges
  • 3 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A swim-up bar
  • Coffee and tea in common areas
  • Couples/private dining
  • Snack bar/deli

Restaurants on site

  • El Faro Grill
  • Flor de Canela
  • Heaven Beach Bar
  • Lobby Cafe and Bar
  • Pool Bar

Things to do

  • 2 outdoor tennis courts
  • 3 outdoor pools
  • Arcade/game room
  • Bicycle tours
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Hot tub
  • Playground

Family friendly

  • 3 outdoor pools
  • Arcade/game room
  • Children's games
  • Children's pool
  • Children's toys
  • DVD player
  • Free children's club
  • Free supervised activities for children
  • Grocery/convenience store
  • In-room babysitting
  • In-room microwave
  • Laundry facilities
  • Playground
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference centre (1,507 square foot of space)
  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • In a regional park
  • On the beach
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Facials
  • Hot stone massages
  • Manicures/pedicures

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 47-inch plasma TV with cable channels
  • DVD player
  • IPod dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Espresso maker
  • Free bottled water
  • Microwave
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: midnight
Early check-in subject to availability
Contactless check-in available
Late check-in subject to availability
Minimum check-in age: 25

Check-out

Check-out before 11 AM
Contactless check-out available
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

This property offers transfers from the airport; to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive an email 2 weeks before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
The credit card used to book the reservation must be presented by the cardholder at check-in along with matching photo identification.
Guests who require airport shuttle pickup service must contact the property at least 48 hours in advance with their arrival details.
Guests with multi-day reservations who stay on Saturday night may need to be relocated to another similar unit.
This property offers airport shuttle pickup service from Cancun International Airport only.

Access methods

Staffed front desk

Pets

Pets not allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available

Payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • Deposit: MXN 3800.00 per night
  • A tax is imposed by the city: MXN 67.88 per accommodation, per night

We have included all charges provided to us by the property.

Optional extras

  • Late check-out is available for a fee (subject to availability)

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Long-term renters welcome
This property uses a grey water recycling system
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Guests staying through a Saturday night may be required to move rooms with hotel assistance.

We should mention

Reservations are required for massage services and spa treatments; reservations can be made by contacting the property prior to arrival, using the contact information on the booking confirmation
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation

Property is also known as

Cancun Residences
Grand Residences Cancun
Grand Residences Riviera
Grand Residences Riviera Cancun
Grand Residences Riviera Cancun Maya Mexico - Puerto Morelos
Grand Residences Riviera Cancun Condo Puerto Morelos
Grand Residences Riviera Cancun Puerto Morelos
Grand Residences Riviera Cancun Condo
Grand Residences Riviera Cancun Resort Puerto Morelos
Grand Residences Riviera Cancun Resort
Resinces Riviera Cancun Puert

Grand Residences Riviera Cancún All Inclusive Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 794 out of 1000 reviews
Rating 8 - Good. 114 out of 1000 reviews
Rating 6 - Okay. 47 out of 1000 reviews
Rating 4 - Poor. 22 out of 1000 reviews
Rating 2 - Terrible. 23 out of 1000 reviews

9.8/10

Cleanliness

9.6/10

Staff & service

9.2/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Mariam, Cuyahoga Falls

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If you want to slow down, this is the place for you. It is a bit removed from the little town of Puerto Morelos, but they do have a daily bike tour that takes you into town and of course it's an easy cab ride. The property is lovely and we had the room with a private pool / hot tub that we loved. All the pools were well heated since it wasn't super hot in January. The staff was all so awesome and accommodating. The activities staff was so great and hard working. We took advantage of the bike tour, water aerobics and a craft project - all included. Kiki and Gracia are wonderful. They also had games and books, etc. There were other activities too but some just don't have enough people at times. I think only 4 showed up for the Pickleball tournament. We also really enjoyed paining pottery for a small added charge. The food is only OK but the little restaurants are nice and it was just so convenient. We didn't want to take any risks with getting sick so we just ate at the resort. We probably enjoyed Mexican night and Italian night the most. The beach is a bit rocky and not as swimmable as you'd like but if you walk down toward the other resorts, it gets calmer and it's technically a public beach so you can swim wherever you want. You just probably can't take chairs at other places. We also did a short presentation at the hotel and got a free trip to the Dolphin experience within walking distance. Our kids absolutely loved that.
Stayed 6 nights in Jan 2025

10/10 Excellent

Temitope

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A great spot for a family vacation. Excellent service from the staff. Would gladly visit again.
Stayed 4 nights in Dec 2024

10/10 Excellent

Gary, Toronto

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional
Stayed 7 nights in Jan 2025

10/10 Excellent

Gabriel

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 3 nights in Jan 2025

10/10 Excellent

Kathryn Jo

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2025

10/10 Excellent

Dr Colin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
First stay in Mexico. I would definitely go back again. Amazing staff. Beachfront unit. Amazing
Stayed 7 nights in Jan 2025

10/10 Excellent

Esmeralda

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful and the staff are very attentive and accommodating. I will definitely be returning here.
Stayed 7 nights in Jan 2025

10/10 Excellent

Michael

Travelled with family, Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The establishment is beautiful and the staff is very attentive. The best stay I've ever had.
Stayed 7 nights in Jan 2025

10/10 Excellent

Sean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I paid for the all-inclusive. The food was great, lots of options but i enjoyed the themed dinners option. Drinks were not watered down. While it was cloudy much of my stay, the weather was warm and the ocean swim was nice too. I did not try any activities this time as I was only there to relax, and the hotel fulfilled that expectation.
Stayed 4 nights in Jan 2025

6/10 Okay

Kang

Stayed 7 nights in Dec 2024

10/10 Excellent

Joseph-Carl

Liked: Cleanliness, staff & service, property conditions & facilities
Great Service
Stayed 7 nights in Dec 2024

10/10 Excellent

JIA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Amazing resort! The staff were friendly and attentive. The facilities were clean and usually actively cleaning the grounds. This is NOT a party resort, but it’s perfect if you just want to do a weekend getaway and enjoy some beautiful views and delicious food!
Stayed 5 nights in Jan 2025

10/10 Excellent

rima

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Stayed 2 nights in Jan 2025

10/10 Excellent

Anthony, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent Resort and the master suit was amazing. All of the staff that we interacted with were very friendly and super accommodating. The food was really good but typically for an all inclusive, nothing that stood out. The resort got very quiet and night, 9pm. I believe the lobby bar closed at 10:30pm. Some may like this although I would prefer just a little more action past 10pm. This is a wonderful resort for families. Huge thank you to the Karaoke and pool entertainers, they made the trip extra special.
Stayed 3 nights in Dec 2024

8/10 Good

keith

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was better than expected, from the transportation to and from the airport. The concierge was there for. our needs. The pools and beach were just what we wanted. Our junior suite was very roomy for us. The whole staff was very attentive to our needs. This was our first time at the resort we will be back again.
Stayed 6 nights in Dec 2024

10/10 Excellent

suchisubhra

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed our stay. Everything was perfect.
Stayed 5 nights in Dec 2024

10/10 Excellent

Seyedeh Sareh Majidi

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

TATIANA

Stayed 5 nights in Dec 2024

8/10 Good

Charles king Cheong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s not really convenient to go out to buy from grocery stores. The store inside is very small. The customer service is excellent and cleanliness as well. The place is quiet near the beach and less crowded.
Stayed 5 nights in Dec 2024

6/10 Okay

Song

Travelled with family
Liked: Cleanliness
This "luxury " resort experience would have been much much better if it weren't for the persistent timeshare marketing push as soon as you entered the hotel. This is a second all inclusive vacation experience we have had in Cancun and I guess it is common. Big fault was mine for not setting a better expectations at an all-inclusive place. Luxury or not, their goal and push is the same. Tips from more experienced travelers say just be firm and say NO. Beware of all the perks promised with the presentation. The excursions with the nearly half price discount were still more expensive than what I could have book on my own for the same tour with the same company. There are two (?) Indoor restaurants- one a dedicated Mexican, only available for dinner, and the other one an "international" one that is open for three meals, with a rotating menu during dinner with different "themes". Mexican food was great. International restaurant dishes were a hit and miss, both from the buffet and the menu. Ordering from the menu takes time. Most seafood dishes were excellent. Many reviews talk about great services here. Yes they were very friendly and working all the time keeping everywhere clean and nice. Book room service breakfast earlier than needed. Front desk will say they will do something and won't (message to concierge or fumigating for mosquitoes). Housekeeping didn't refill soaps and amenities. My partner was briefly locked out in the balcony. Faulty lock.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kai, Pomona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the location is not in a very popular hotel area, I am very satisfied with all the services. All the details are perfect, including a refrigerator full of drinks and snacks, 24-hour room service, which are very friendly to families with children. The large swimming pool, water bar and white sandy beach also meet our needs. All services are very respectful and considerate. If you plan to go to Xplor and Xcaret Park, the location of the hotel can save you half the journey and time. I strongly recommend this hotel to families who are going to Cancun for the first time.
Stayed 4 nights in Dec 2024

10/10 Excellent

JUAN

Stayed 3 nights in Dec 2024

8/10 Good

Zigang

Liked: Cleanliness, staff & service, property conditions & facilities
The facilities of the hotel are very good, all kinds of services are very good, the variety of food is not rich, the cooking is not very good
Stayed 6 nights in Dec 2024

10/10 Excellent

Elena

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
It was my 10 th trip to this hotel. Very clean, very good service. There was a small incident at check in but manager Elena solved this problem very quickly. We were very thankful to her for taking care of us. It’s only one problem that we didn’t like was lunch option. The same every day. They should provide for lunch time salad bar that used to be there before. Food option become worse than it was a few years ago. Everything else was very good . Thanks
Stayed 3 nights in Dec 2024

10/10 Excellent

Shuang

Liked: Cleanliness, staff & service, property conditions & facilities
Great food and quiet resort
Stayed 7 nights in Dec 2024